Terms & Conditions
1.1 “lalamove” means LalaMove EasyVan (Thailand) Co., Ltd., a company incorporated in Thailand with its registered office at the Mookda Building 2nd Floor, 78, Sathon Nuea Road, Silom, Bangrak, Bangkok 10500, Thailand;
1.2. “Participating Drivers” means the drivers who have agreed with lalamove to accept bookings from you through the Services;
1.3. “Services” means the operation by lalamove to distribute your details and details of your proposed journey or delivery by vehicles submitted to lalamove through the Software to Participating Drivers for their acceptance and to provide you with other information on the relevant Participating Drivers, the journey or delivery, and on your use of the Services;
1.4. “Terms and Conditions” means the Terms and Conditions that apply to the Services as set out on “www.lalamove.com” and may be amended from time to time.
2. User’s Obligations
2.1. The User warrants that he/she is either the Owner or the authorized agent of the Owner of the Goods, and that he/she is authorized to accept and is accepting these Conditions not only for himself/herself but also as agent for and on behalf of the Owner of the Goods.
2.2. The User shall ensure that the Delivery Item is packed in a case, wrapper or container appropriate to the nature and weight of the Delivery Item such that no part of the Delivery Item may be removed without the case, wrapper or container being torn or broken, a seal being broken or two adhesive surfaces being forced part.
2.3. The User shall ensure that the Delivery Item is adequately packed so as to protect against damage to the Delivery Item during the course of delivery; and
2.3.1. (in the case of a Delivery Item of a fragile nature) that the Delivery Item shall be packed in a case or container of sufficient durability and strength and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container such that the Delivery Item is guarded against damage that may result from any force, pressure or blows to which postal items are ordinarily subject during the course of delivery and that such Delivery Item shall bear the words "FRAGILE" prominently displayed in capital letters on the face of the case or container and above the address of the named addressee; and
2.3.2. (in the case of a Delivery Item which is susceptible to damage by bending) that the Delivery Item shall be packed in a case or container of sufficient durability and strength to prevent the Delivery Item from being bent or otherwise damaged during the course of delivery and such case or container shall bear the words "DO NOT BEND" prominently displayed in capital letters on the face of the case or container and above the address of the named addressee.
2.4. The User shall provide in respect of each Delivery Item all necessary information, including without limitation:
2.4.1. The User’s name, address (including the postal code) and telephone number;
2.4.2. The addressee’s name, delivery address (including the postal code) and telephone number;
2.4.3. Special precautions to be taken in respect of the Delivery Item e.g. "FRAGILE", "PERISHABLE", "DO NOT BEND" etc.;
2.4.4. For our COD service, please input your amount to be collected in the remark box; for smooth and fast co-orperation.
2.5. The User warrants that he or she has complied with all laws and regulations relating to the nature, condition, packing, handling, storage and carriage of the Goods. The User shall not dispatch and Participating Drivers reserve the right to refuse any articles that are prohibited by law, dangerous or hazardous materials, perishable substances, and radioactive material. The User is liable for any loss or damage suffered by any third party as a result of any breach of the terms. Participating Drivers will not open and inspect the Delivery Items, and bear no responsibility in any legal liability resulting from the transportation of the Delivery Items.
3. Loss or Damage
3.1. In the event that lalamove or Participating Drivers discover that there has been loss of or damage to the Delivery Item, lalamove or Participating Drivers shall notify the user of such loss or damage within a reasonable period from such loss or damage and shall seek instructions from the user with respect to the appropriate action to be taken. Lalamove reserves the right to decline to accept any further instructions for any reason whatsoever.
3.2. In the event that the user do not provide further instructions regarding the appropriate action to be taken within a reasonable period of lalamove notifying the user of the loss or damage, lalamove shall take such action in relation to the Delivery Item as it deems appropriate, including without limitation, re-delivery of the Delivery Item to the user or retention of the Delivery Item, and shall notify the user of the same.
3.3. All costs arising from further action taken in relation to the Delivery Item in accordance with Clauses 3.1 and 3.2 above shall be borne by the user, unless the loss or damage to the Delivery Item was caused by lalamove’s gross negligence.
4. Exception of lalamove’s Liability
4.1. lalamove shall not be liable for loss or damage arising from or in connection with:
4.1.1. the delivery of any of the articles set out in Clause 2.5;
4.1.2. the user’s failure to specify any special precautions to be taken in respect of a Delivery Item, as required under Clauses 2.3 and 2.4.3, on the address label, consignment note, waybill and/or invoice;
4.1.3. the misalignment, wear and tear, de-arrangement, heat, mold, rot, discoloration, degeneration, explosion, ignition or the hazardous, perishable, corruptible, fragile, or brittle nature of the contents of the Delivery Item;
4.1.4. delay or confiscation by any government authority due to the discovery of prohibited contents of the Delivery Item;
4.1.5. lalamove’s failure to perform any of its obligations hereunder as a consequence of circumstances outside its control, including without limitation any act of God such as weather conditions, flood or earthquake, work stoppages, strikes, industrial disputes, war, any act of government, accidents, traffic obstructions or congestion, mechanical breakdown, or other events of force majeure; or
4.1.6. any acts or omissions of any party other than lalamove, including and without limitation the user, the named addressee, any government official or any sub- contractor engaged by customer.
4.1.7 deliveries of bakery, cakes, flowers or related products by motorcycles in all cases due to the brittle nature of such products and inappropriate packaging
4.2. lalamove shall not be liable for indirect or consequential loss or damage, including without limitation loss of profit, income, interest, future business or anticipated savings, even if the risk of such loss or damage was brought to lalamove’s attention before or after acceptance of the Delivery Item.
4.3. lalamove shall not be liable for delay or non-delivery of a Delivery Item arising from or in connection with the detention of the Delivery Item by any government authority.
4.4. For the avoidance of doubt, lalamove shall not in any way be liable or responsible for a Delivery Item prior to the Delivery Item being accepted by lalamove for delivery.
5.1. Any claims must be made within 24 hours from the time at which lalamove accepts the Delivery Item for delivery, failing which lalamove shall have no liability whatsoever.
5.2. All claims must be made in writing, accompanied by the Delivery Order Number, contact information and other supporting documents requested by lalamove and submitted to the following email address: firstname.lastname@example.org.
5.3. Claims are limited to one claim per Delivery Order, settlement of which shall be full and final settlement for all loss or damage in connection therewith.
5.4. Without prejudice to Clause 4 and provided that lalamove is satisfied that the user’s claim is justified, lalamove’s liability for any loss of or damage to the Delivery Item shall be limited to the value of the Delivery Item or THB 3,000 per Delivery Order, whichever is lower, for Motorcycle and the value of Delivery Item or THB 7,000 per Delivery Order, whichever is lower, for Multipurpose Vehicle and Pickup Truck ("Compensation Limits").
5.5. In the case of damage to the Delivery Item, the amount of compensation by lalamove shall be based on lalamove’s assessment of the extent of the damage to and the actual cash value of the contents of the Delivery Item provided always that the amount of compensation shall not exceed the Compensation Limits. In the case of loss of or damage to the Delivery Item, lalamove shall have the option of either replacing the Delivery Item or making monetary compensation within the Compensation Limits.
6.1. The User shall keep lalamove indemnified against all demands, claims, action, proceedings, costs, charges or expenses including but not limited to penalties, storage charges, retrieval and administrative costs, duties and taxes incurred, suffered or sustained by lalamove in connection with the Service provided by lalamove.
6.2. lalamove may from time to time amend the terms of these Terms and Conditions by “www.lalamove.com” and such shall be binding on you upon posting.
6.3. lalamove reserves the right to change the above Terms and Conditions at any time without prior notice.