FAQs

Lalamove is a platform that connects business owners or individuals with Lalamove partners. Because we use the concept of partnership cooperation, you are welcome to work fulltime or part time.

Download the Driver Application and press "Sign up now" to complete the registration process. To become a verified driver you must provide a valid Drivers License, Tax Token and Vehicle Fitness Certificate (where available).

Account will be verified within 3 working day after the training is completed.

You will need a vehicle in the list to deliver orders for Lalamove.

The vehicle that you will use to deliver goods on Lalamove does not have to be under your name. This means that you can use a rented vehicle or your friend's vehicle to deliver goods on our platform.

No, sharing of vehicles is not allowed. A vehicle can only be used on one account.

Photographs:

1) Profile Picture

2) NID

3) Driving License

4) Vehicle Tax Token

5) Vehicle Registration Paper

6) Vehicle Fitness Certificate (Truck only)

Yes, all of your documents are kept for internal purposes only.

You may resume your training by logging into your Driver App via your smart phone and continuing from where you had left off.

Online Training will have various videos and slides for you to watch on your own and have 3 attempts to obtain a passing score of 80% or better. In person training will be lead by a Lalamove team member to guide you through the information and answer any questions you have.

We do not charge any fee upon verification.

Cash out can be done on a weekly basis from Monday - 12:00 AM to Sunday - 11:59 PM and payment will be released within Thursday 6:00 PM. The cut-off day will be on every Sunday evening 11:59 PM. The cash-out amount can be updated daily until the cut-off day and time. You will receive your cash-out amount within 1 week.

Currently we are delivering across Dhaka, Tongi, Ashulia, Gazipur, Savar, Keraniganj, Narsingdi, Narayanganj, and Rupganj. Soon our service will be available in different cities of Bangladesh.

Our customer service is from 10 AM to 7 PM.

You will be able to see the estimated delivery time on the app once your order has been matched.

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds. Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

Follow the steps to place an order:

1 - Input the address for pick up and drop off

You may choose to make it as an immediate order or a scheduled order based on your needs - Immediate order: Driver will pick up the delivery in 30 minutes - Scheduled order: You may select the pick up time which is from 30minutes up to 30 days

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 20 stops within the same order

2 - Select the vehicle type Evaluate the size of your delivery, and select the vehicle type your want. If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

3 - Select any additional service

4 - Add in any reference and confirm the booking

If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Once everything is good to go, just click on "Place order" and we will match you with a driver

To schedule an order, simply click on the the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick up time from 30 minutes after up to 30 days away.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first.

To do so, at ""Add more details"" page, turn on the ""Favourite drivers first"" button and your order will be seen by your favourite driver first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the ""Chat"" or ""Call"" button to use the in-app chat to chat with the driver or call the driver directly.

You will be able to see the estimated delivery time on the app once your order has been completed.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Yes you may have the receipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Each status shows the status of the delivery in real time. Some of the statues that may appear on your order are:

On the mobile app

Finding a driver --> We are currently matching a driver for your order

Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point

In transit --> The driver has arrived at the pick up point

Delivering --> The driver has arrived at the drop off point

Confirming Bill --> Driver has finished unloading and is confirming the final bill

Settle Bill --> The driver has sent the final bill Completed --> The delivery has been completed and payment has been settled

Cancelled --> Your order is cancelled

On the web app

Matching --> We are currently matching a driver for your order

Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point

Picked up --> The driver has picked up the item and is heading to the drop off point

Confirming Bill --> Driver has finished unloading and is confirming the final bill

Settle Bill --> The driver has sent the final bill and is pending the payment from customer

Completed --> The delivery has been completed and payment has been settled

Cancelled --> Your order is cancelled""

You may share the order with the recipient at the order page. Simply click on the ""Share"" button on the order page and the recipient may receive real time tracking of the delivery.

You may share the order with the recipient at the order page. Simply click on the the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

In order for the driver to help load and unload the goods to the vehicles, you may make this request via the add on service. The price for the moving service will be quoted by the driver.

After the order has been completed, you will be prompted to rate the driver. You have seven days from the order date to do so, after which you will not be able to leave a rating.

If you would like to change driver rating, simply just go back to the order page and click on the pencil icon next to the rating.

To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu. You may edit the drop off location, recipient details, and add or remove stops. Price changes depend on location updates.

To change the driver, you may simply click on the icon on the top right corner of the order page and click ""Find a new driver"". Once unassigned, your order will be made available for other drivers to deliver. Please note that you are only able to unassign the driver once for each order.

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking ""Cancel Order"" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutes since the matched.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied.

Grace period: Immediate Orders: 5 minutes after matched with a driver. Scheduled Orders: 45 minutes before scheduled pickup time.

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

When selecting your vehicle, you will be able to see the additional services you can request and the cost associated next to it.

Parking and Toll charges are applicable. Please be informed that drivers will need to bear this charges

Parking and Toll charges are applicable. Please be informed that drivers will need to bear this charges

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details.

Open the Lalamove app and select the vehicle type, pick-up, and delivery locations. You will be given instant price details before choosing to place an order.

You can find a simple guide here and more detailed pricing information here.

Peak Hours Surcharge will be added to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surcharge and it will be automatically reflected in your bill

Pay the driver the exact amount in cash after the completion of order. Or pay through bKash for easy and hassle-free transactions! more payment method will be available soon.

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Activate the "Receive E-receipts" function under your settings to get an e-receipt for each order. Key in your email address to opt in.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download a PDF version.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend the receipt, or download its PDF version.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time.

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assist you in the verification and troubleshooting.

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternatively, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page.

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders. Try adding in priority fee to encourage drivers to pick up your order earlier.

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and take the necessary actions to fix this.

If you face any unforeseen issues with the ongoing delivery and are unable to settle with the driver, please talk to our Customer Service Team.

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof for our further investigation.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you want to change the driver, click on the icon on the top right corner of the order page and click ""Find a new driver"". Once unassigned, your order will be made available to other drivers.

If you need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

The charge in the bill of the order page should be final. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Driver usually contacts recipient upon arrival to confirm drop-off. Please pay attention to calls when the delivery is in progress.

If the driver is unable to drop-off, please contact the driver to provide guidance. Should you need additional assistance, please contact our customer service team.

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

For Android, you may turn on/off in the device settings page

For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

To change the app language, simply go to "Settings" and click on Language. You may change to the lanauge that is available for your region.

To sign up an account, simply click on the ""Don't have an account?"" button at the sign in page and you may regsiter an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple acocunt by simplying clicking to the icon on the login page. You will then be directed to the registration procedures

Unfortunately, we do not deliver passengers, pets or alcohol. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.

Other than that, we deliver almost everything else!

The size limit varies depending on the vechile type you chose!

Please refer to the below for the size and weight limitation.

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

"Sign up as a Corporate Account to enjoy these exclusive features: Manage multiple staff under one account with specific roles and access rights Integrate your business directly with our API solution Connect your e-commerce storefront with our range of readily available plugins Spend directly from a centralised business wallet and group your finances Monitor your corporate accounts spendings with ease through monthly statements Access downloadable reports and analytics directly from your dashboard More Exclusive Features Coming Soon!"

"Be our corporate account by setting up a business account! Simply upgrade your account in ""Upgrade to Business"" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on web."

"To automitically receive Statement for each month, kindly activate the ""Receive monthly statements by email"" function under your setting page in ""Notification"" category on web. Add the recipent email below to receive the statement. You may also download Statement under your setting page in ""Statement"" category on web."

"Keep track of your delivery expenses: Manage multiple staff members under a single business account with a centralised business wallet. Monitor your corporate accounts spendings with ease through monthly statements. Take control of your spending! Reduce operational costs: Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip! Save hassle with API (Application Programming Interface) Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!"

To update your corporate account information, please reach out to your Customer Service Team.

"Users with ""Admin"" role in the corproate account can invite a new or existing user to join your business account via Email. Kindly tap the button ""Invite new member"" under setting page in ""Team"" category on web, enter the email address of the new teammate. New teammate will be added to your corproate account after he/she finish the steps in the invitation email."

"Users with ""Admin"" or ""Manager"" role can view all order history on the corproate account. Users with ""Employee"" role can only view orders placed by him/her. You can view the role of all teammates under setting page in ""Team"" category on web"

"Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders

2) Place orders immediately or schedule a pick-up time up to 30 days in advance

3) Instant quotation that shows the breakdown for the distance and delivery fees

4) Obtain auto-update of delivery status easily and promptly through Webhook

5) ShareLink to share delivery status updates to 3rd party

6) Instant driver matching

7) Retrieve real-time driver location

8) Cancel order with ease within grace period

9) Easy self-registration to use our API

10) Proof of delivery (POD)

11) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'

12) Usable within Southeast Asia & Latin America"

"Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly.

Currently we notify you for 4 different events: When the order status changes

When the wallet balance changes

When the order amount is adjusted (eg. tips, fee adjustments)

When the same order is re-submitted"

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

"Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without the need for inputting orders manually into our mobile or web App. To get started, please review our API Documentation to learn more about what you can achieve by using our API.

Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal in order to generate your API & Secret Keys."

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com