Lifetime ban, and full amount of the Security Deposit will be deducted.
- Late payment to user for prepaid order
- Fail to arrive at appointed order time
- Overcharge customer
- Cheating/fraudulent behavior
- Bypass platform (moving platform orders to personal orders)
First violation: Will get a WARNING from us;
Second violation: Account will be banned and full amount of the Security Deposit will be deducted.
- Rude attitude or behavior
- Late arrival
- Rejecting an advanced order less than 2 hours before order time
- Rejected order rate >20%
- Unapproved removal of Lalamove big sticker or full wrap