Rules

Penalty

Late payment to user for prepaid order

Lifetime ban, and full amount of the Security Deposit will be deducted.

Fail to arrive at appointed order time

Overcharge customer

Cheating/fraudulent behavior

Bypass platform (moving platform orders to personal orders)

Rude attitude or behavior

 

First violation: Will get a WARNING from us;

Second violation: Account will be banned and full amount of the Security Deposit will be deducted.

    

Late arrival

Rejecting an advanced order less than 2 hours before order time

Rejected order rate >20%

Unapproved removal of Lalamove big sticker or full wrap