FAQs

icn_banner_faq-01
You are in...
General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in the Greater Manila Area and Cebu with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfill more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are some features that can help boost my delivery and business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

General

Save more with multi-stop deliveries!

Our additional stop feature allows merchants to drop off their goods at up to 20 different locations within one booking! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

General

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
Why should I join as a corporate member?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up!

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

Business Account
How do I sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
How can my team stay coordinated when using Lalamove delivery?

Multiple users can be tagged under one corporate account, keeping everyone on the same page.

Business Account
Can Lalamove handle large volumes of orders?

Yes, we’ll handle your bulk delivery! Our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly.  

Business Account
Does Lalamove support my industry?

Yes! Our clients come from a variety of industries, from F&B and eCommerce to retail and furniture. No matter your goods, we will be able to deliver for you!

Business Account
Will order receipts be issued? How will they be issued?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Making an Order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

Making an Order
Is there a way to keep track of my goods during transit?

With our real-time GPS feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Making an Order
What can’t Lalamove deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our Partner Drivers. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Payment
What payment methods are accepted at Lalamove?

As a Corporate Client, your payment will be automatically deducted from your e-wallet’s balance so you can enjoy hassle-free and cashless deliveries.

Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery 

General
What is Lalamove? 

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects customers and drivers to deliver faster!

General
Where does Lalamove deliver to?

In the Greater Manila Area, Lalamove delivers within Metro Manila. From Los Baños, Laguna down south, Paombong, Bulacan to the North and until Angono and Gen. Rodriguez, Rizal to the East.

In Cebu, Lalamove delivers within Metro Cebu. From Minglanilla down south, Lilo-an to the North, the whole island of Mactan to the East, and Busay on the West.

In Pampanga, 4-wheel vehicles (MPV, Trucks) deliver in all of Pampanga, and Trucks can even go up to Metro Manila via long distance delivery. Motorcycle delivery on the other hand, can only be done within Angeles, Mabalacat, and San Fernando, Pampanga. 

General
When can Lalamove deliver?

Lalamove operates 24/7, so businesses can deliver anytime they need to get stuff moved. We specialize in on-demand delivery and same day couriers, matching you with nearby delivery drivers in just a matter of seconds. Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

Making an Order
Can I track my order?

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival.

Making an Order
Can I get e-receipts on my orders?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.

Making an Order
Does Lalamove deliver large, bulky or odd-sized items?

Yes, we do! Lalamove transports all types of goods from simple documents and small items, to large, bulky furniture or household appliances.

Making an Order
What can’t Lalamove deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects, or items which could endanger the safety and well-being of our Partner Drivers.

Please refer to the Terms and Conditions for guidance.

Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Making an Order
Can I schedule a delivery with Lalamove?

Yes, Lalamove offers scheduled deliveries! Deliver anytime you want, whenever you need. Other than on-demand deliveries you can also schedule a same-day or advance order up to 30 days away.

Making an Order
Does Lalamove have cash on delivery?

Yes, Lalamove has cash on delivery! Our delivery app is packed with so many features which include Additional Stop and Cash Handling which lets our customers make cash on delivery (COD) orders for multiple stops! 

Making an Order
I’m too busy, can Lalamove help me buy and deliver my items?

Yes, we can! With our Purchase Service, we’ll be glad to help you buy your item at a fee of +₱50 for anything under ₱2,000 that can be delivered via motorcycle.

Making an Order
Is it possible to cancel my order? 

Cancelling orders is possible via app within 2 minutes of matching. After that, you may contact our Customer Service team via in-app chat to cancel the order.

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery 

General
Paano sumali sa Lalamove? Pwede bang part-time?

Madali lang sumali sa Lalamove! Mag-sign up lang dito, i-download ang Lalamove Driver App, mag-training, at pwede ka nang magsimula. Mapa-fulltime man o part-time, pwede dito sa Lalamove!

General
Magkano ang kita sa Lalamove?

Pwede kang kumita ng malaki sa Lalamove, Partner at nakadepende ito sa iyong sipag at diskarte!

Para malaman ang buong detalye, basahin ito.

General
Ano ang process para maging Lalamove Partner Driver?

Step 1: Mag-sign up sa form na ito

Step 2: Mag-register sa Lalamove Driver app sa Android o iOS.

Step 3: I-upload ang mga requirement

Step 4: Mag-training: Virtual Training

Step 5: Hintayin na ma-verify, at pwede ka nang kumita sa pagkuha ng delivery jobs!

General
Gaano katagal ang process para maging Lalamove Partner Driver?

Sinisikap ng Lalamove team na mag-verify ng Partners sa pinakamabilis na panahon. Pero ito parin ay nakadepende sa dami ng application na aming natatanggap.

Karaniwang umaabot ng 1-2 linggo ang pag-process.

Vehicle
Hindi kasama sa listahan ang sasakyan ko. Paano ako makakasali sa Lalamove?

Nandito ang Lalamove Automotive para tulungan kang makakuha ng auto loan at iba pang benepisyo para makakuha ka ng sasakyan na pwedeng gamitin sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Vehicle
May higit sa isa akong sasakyan. Pwede ko ba silang ilagay sa Driver profile ko?

Isang sasakyan lang ang pwedeng i-register sa kada Driver.

Vehicle
Pwede ba akong sumali sa Lalamove ng walang sasakyan?

Matutulungan ka ng Lalamove Automotive makakuha ng auto loan at iba pang benepisyo para makakuha ng sasakyan na pwede mong gamitin para kumita sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Vehicle
Pwede bang gamitin namin ng kakilala ko ang parehong sasakyan sa magkaibang account?

Isang Driver account lang ang pwedeng i-register sa iisang sasakyan.

Documents
Ano ang requirements para maging Lalamove Partner Driver?

Pagkatapos mag-sign up at mag-register sa Lalamove app, i-handa ang mga sumusunod na requirements para maging Lalamove Partner Driver:

- Professional Driver's License
- NBI Clearance
- OR / CR / Deed of sale
- Picture ng plate ng Vehicle
- Picture ng harap ng Vehicle
- Picture ng side ng Vehicle
- Profile picture

Documents
Magiging ligtas ba ang isu-submit kong requirements?

Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga sensitibong impormasyon.

Training
Paano ako makakapag-reschedule ng training?

Para sa Online Virtual Training, gamitin lamang ulit ang link na ibinigay upang makapagtake ng training. Kapag on-site training reschedule , magsesend ang aming team ng SMS upang itanong ang preferred date kung saan kayo available na makapagtraining.

Training
Ano ang pinagkaiba ng Virtual Training sa In-Person Training?

Para masigurado ang kaligtasan ng mga nagnanais na maging Partner Driver, hatid ng Lalamove ang mas pinadali at pinaligtas na Virtual Training. Gamit ito, di mo na kailangang pumunta pa sa opisina ng Lalamove.

Aming ise-send ang link ng Virtual Training matapos niyong mag-sign up. Dito namin ituturo ang mga proseso ng pag-dedeliver bilang Lalamove Partner Driver.

Payment
May bayad ba para maging Lalamove Partner Driver?

May ₱2000 na cash bond para maging motorcycle Partner Driver, at ₱3000 cash bond naman para maging 4-Wheel Partner Driver (MPV/Truck).

Payment
Bakit may deposit/cashbond para maging Lalamove Partner Driver?

Ang Cash Bond ay mahihahalintulad sa Liability Insurance na kung saan saklaw ng nasabing bond ang mga sumusunod na pananagutan tulad ng:

  • nasirang/nawalang item
  • Paglabag sa Code of Conduct

Ang iyong Cash bond ay hindi bayad para sa membership sa Lalamove. Huwag mag-alala dahil ang Cash Bond ay refundable sa oras ng platform withdrawal ng isang Partner Driver, depende sa balanseng hindi pa nagagamit o nakakaltasan sa panahanong nagserbisyo sa Lalamove.

Payment
Paano ko makukuha ang kita ko mula sa Lalamove?

Buksan ang iyong Lalamove Driver App at sundin ang mga steps na ito

  • I-click ang My Wallet at pindutin ang Cash out
  • Ilagay ang iyong bank account/GCash account
  • I-input ang mga detalye ng iyong bank account/GCash account
  • I-input ang amount na nais mong i-cashout
  • Sundan ang confirmation process

Matatanggap mo ang cashout sa iyong bank account/GCash account sa susunod na working day. Patuloy lang na kumuha ng booking para lalo pang lumaki ang iyong kita sa delivery!

Payment
Paalala tungkol sa Cashout Request

Kung naka-biyahe na kayo at para sa mas mabilis na cashout, kailangan muna dumaan ang iyong GCash account sa proseso na tinatawag na KYC o Know Your Customer. Ito ay para ma-register namin ang iyong GCash account sa aming system. Hanggat maaari, gamitin ang iyong personal na GCash account sa pag register para mas mapabilis ang proseso ng KYC ng iyong account.

Partner Rewards Program
Lahat ba ng Lalamove Partner Drivers ay makakatanggap ng libreng Personal Accident Insurance mula sa Chubb?

Kada buwan, mabibigyan ng libreng Personal Accident Insurance ang mga sumusunod na Lalamove Partner Drivers: 

  • Partner Drivers na nakakumpleto ng minimum:
    - 12 orders para sa mga taga-Manila;
    - 4 orders para sa mga taga-Cebu; 
    - At 1 order para sa mga taga-Pampanga. 
  • Star Drivers

 

Partner Rewards Program
Ano ang requirements at proseso sa pag-claim ng libreng Personal Accident Insurance mula sa Chubb?

Step 1: I-report ang aksidente alinman sa mga sumusunod na tanggapan:

  • Chat Live Support
  • Lalamove PH hotline - (02) 8888-5252 or Chubb hotline - (02) 8849-6000
  • Chubb email address - A&HClaims.ph@chubb.com

 

Step 2: Makikipag-ugnayan ang Lalamove sa’yo para sa mga kinakailangang requirements. Huwag kalimutang sagutan ang claim form mula sa link na ito: bit.ly/Chubbrequirements at i-submit ang kumpletong requirements sa email na ibibigay sa’yo.

Step 3: Ipo-process at iva-validate ng Chubb ang lahat ng requirements para sa disbursement ng claim.

Partner Rewards Program
Ano ang Panalomove Driver Benefits na pwede kong matanggap?

Ilan sa mga benepisyong maaari mong matanggap ay discounts sa fuel, healthcare, insurance, vehicle maintenance, vehicle gears at accessories, at financial assistance sa pagbili ng motorsiklo o sasakyan. 


Para sa kabuuang listahan at detalye ng Panalomove Driver Benefits ay bisitahin ang page na ito: www.lalamove.com/panalomove

Star Driver Program
Kailan ko matatanggap ang rewards bilang isang Manila o Cebu Star Driver?
  • Php 200 Star Driver Bonus - Matatanggap kada ikalawang linggo ng buwan.

  • Php 5,000 Additional One-time Accident Benefit - Accident assistance na matatanggap kapag lumagpas na ang iyong total medical expense sa insurance limit. Isang beses kada taon lamang ito maaaring i-avail.

  • Lalamove Branded Merchandise - Ito ay iaanunsyo isang linggo matapos ang Quarterly Star Drivers Recognition

  • Cash Bonus - Ang cash bonus ay ibinibigay sa mga Star Drivers awardees. Ito’y matatanggap sa mismong araw ng Star Drivers Recognition.

    Ang mga qualified Partner Drivers ay makakatanggap ng SMS mula sa LalaPerks para sa kabuuang detalye ng mga nabanggit na benepisyo.

Star Driver Program
May Star Driver Program ba ang mga Partner Drivers sa Pampanga?

Mayroon! Ang tawag sa kanila ay mga Top Drivers. Sila ang top three (3) sa kada vehicle type na may pinakamataas na revenue gawa ng completed Lalamove orders.

Ang mga Top Drivers ay makakakuha ng higher coverage sa kanilang mga insurance at cash bonus na matatanggap nila sa mismong araw ng Star Drivers Recognition.


Star Driver Program
Tuwing kailan nagkakaroon ng Star Driver Missions? Saan ko ito makikita?

Para sa mga Manila Star Drivers:

1. Tuwing kailan nagkakaroon ng Star Driver Missions? Saan ko ito makikita?
Ang Star Driver Missions ay binubuo ng apat (4) na weekly incentive na nagsisimula tuwing Lunes at nagtatapos tuwing Linggo. Ito ay makikita sa MISSION feature sa Lalamove app.

2. Paano ko malalaman na may Star Driver Mission?
Bago magsimula ang missions, makakatanggap ng SMS at push notification ang mga Star Drivers na qualified.

Star Driver Program
Paano sumali sa Star Driver Missions?
Pumunta lamang sa Lalamove app, pindutin ang MISSION,  at mag-JOIN sa STAR DRIVER MISSION.


Ang bawat Star Driver Mission ay binubuo ng Copper, Bronze, Silver, at Gold challenge na may hatid na panalong rewards!

Bida Best Partner
Star Driver ako sa loob ng 12 buwan. Maaari ba akong maging Bida Best Partner?

Para sa Manila Bida Best Partners:

Maaari kang maging Bida Best Partner kung ikaw ay Star Driver sa loob ng magkakasunod na labindalawang (12) buwan sa Manila.

Bida Best Partner
Kailan ko matatanggap ang rewards bilang isang Bida Best Partner?

Para sa Manila Bida Best Partners:

Matatanggap mo ang iyong rewards sa loob ng isang buwan matapos i-anunsyo ang iyong pagiging Bida Best Partner. Maghintay ng mensahe mula sa LalaPerks para sa pag-claim ng iyong rewards.

Bida Best Partner
Maaari ko bang ibigay o ipangalan sa aking magulang, asawa, o anak ang rewards na aking matatanggap?

Para sa Manila Bida Best Partners:

Hindi maaaring ibigay o ipangalan sa iyong magulang, asawa, o anak ang rewards na iyong matatanggap. Ang natatanging reward na maaari mong ibahagi o ipangalan sa iyong magulang, asawa, o anak ay ang Konsulta MD Partner Annual Plan na talagang nakalaan para sa iyong dependent.

Bida Best Partner
Ano ang inclusions ng bawat reward na aking matatanggap?

A) Konsulta MD Partner Annual Plan

- 12 Buwan na Membership sa Konsulta MD
- FREE Unlimited Voice Consultations sa loob ng isang taon
- Mayroong 24 Video Consultations sa loob ng isang taon
- Maaaring magamit sa pangangailangan tulad ng e-Prescription, e-Laboratory Request, e-Medical Certificate
- Access sa iba pang Partner Benefits
- Hanggang sa dalawang miyembro ng pamilya ang pwedeng gumamit

Para sa karagdagang impormasyon: https://konsulta.md/#health-plans

B) Maxicare EReady Platinum Card 
- One-time coverage na up to Php 15,000 (para sa emergency cases lamang)
- Insurance with Accidental Death, Dismemberment & Disablement up to ₱50,000
- 24/7 TeleConsult
- 10% discount sa Metro Dental services
- Exclusive discounts mula sa Maxicare Lifestyle Partners
- Access sa lahat ng Maxicare-affiliated hospitals nationwide

List of Maxicare-affiliated hospitals: https://www.maxicare.com.ph/#care-center

C) AAP Membership 

Motorcycle Membership Plus
- Accidental Death & Disablement (AD&D) except motorcycling risk worth Php150,000
- Accidental Medical Reimbursement (AMR) worth Php 20,000
- Accidental Death & Disablement due to motorcycling risk worth Php 20,000
- LTO Registration Renewal Assistance 
- Exclusive Discounts from the AAP Partnership Program

Membership Lite 
- Two (2) non-towing interventions per year (flat tire change, battery boosting, fuel provision, and minor technical repairs) 
- Personal Accident Insurance worth Php 200,000
- Accidental Medical Reimbursement worth Php 20,000
- LTO Vehicle Registration Assistance
- Partner Establishment Discounts
- 24/7 Ambulance Service (outsourced) discounted rate and consumables

D) PHP 2,000 Vehicle Maintenance Voucher
Gamitin ang voucher na ito para bawas ang gastos sa pag-maintain ng iyong sasakyan o motor gaya ng change oil, wheel alignment, wheel balancing, at iba pa.
Bida Best Partner
Gaano katagal ang validity ng bawat reward na aking matatanggap?
  • Konsulta MD Partner Annual Plan - 1 taon
  • Maxicare EReady Platinum Card - 1 taon
  • AAP Membership - 1 taon
  • Php 2,000 Vehicle Maintenance Service Voucher - 6 buwan
Bida Best Partner
May kailangan ba akong bayaran sa mga rewards na aking matatanggap?

Wala, dahil ang rewards na iyong matatanggap ay regalo ng Lalamove bilang pasasalamat sa’yong sipag at tiyaga.

General
What is Lalamove Automotive's Vehicle Ownership Program?

The Vehicle Ownership Program is an auto loan application program run and offered by Lalamove Automotive. It helps new and existing Lalamove Partners to get or upgrade to 1,000 kg, 2,000 kg, or 6-wheel truck which they can use for Lalamove. Interested loan applicants can enjoy personalized application assistance, low down payment and flexible payment terms up to 60 months, premium support services & exclusive platform benefits, and of course - extra income! 

We make this happen through partnerships with local auto brands, banks and financial institutions, and other partners.

General
How can I apply?

You can apply by logging in to http://www.lalamove.com/automotive and completing the sign-up form or by sending an email to autosales.manila@lalamove.com.  Our Sales Team will contact you within two (2) working days to discuss the details of the application.

General
What are the program benefits?

Once you applied and got approved, you can enjoy the following program benefits:

  • Personalized Loan Application Process
  • Low down payment and flexible payment terms up to 60 months
  • Premium Support Services (sales support for loan application, liaison officer for LTFRB permit application, and dedicated driver operations support)
  • Exclusive Lalamove Partner Benefits (driver accreditation, fuel & insurance benefits, parts & labor discounts, merchandise & premium items, and many more).
General
Who is eligible to apply?

All new and existing Lalamove Partner Drivers who want to upgrade, add, or change their vehicles may apply.

General
What are the loan requirements?

Here are the list of loan requirements you need based on your income source:

For locally-employed:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Copy of Certificate of Employment (CoE) with compensation
  • Latest Income Tax Return (ITR) or BIR 2316
  • Latest three (3) months payslips

For self-employed / business owners:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Certificate of Business Registration from DTI for entities with sole proprietorship or SEC if under partnership/corporation
  • Latest Income Tax Return (ITR)
  • Latest financial statements such as Audited Financial Statements, Statement of Assets and Liabilities, Statement of Income and Expenses, bank statements, and/or photocopy of your passbook for the last three (3) months.

For those working abroad:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Latest Employment Contract
  • For Seafarer/Seaman, must have latest Crew Contract
  • Proof of remittance for the last three (3) months
General
How long is the processing time?

Your loan application will be submitted to our bank and dealer partners for processing.  It will take 7-14 banking days to get a result.  You will be notified by our team regarding the status of your application.

General
Is there a minimum income required for the loan?

to qualify for the truck loan is Php 30,000 for 1,000 kg and 2,000 kg trucks while Php 80,000 for 6-wheels.

General
Do I have to pay a reservation fee?

Yes, the reservation fee is collected upon application.

General
Do you also offer Motorcycle or MPV loans?

No, we only offer loan assistance for 1,000 kg, 2,000 kg, and 6-wheel trucks.  You may check the vehicle models by clicking this link.

Truck Usage & Benefits
What are the truck features?

Your truck will have the following features:

  • Lalamove Automotive badges;
  • LTFRB body markings;
  • Front A/C for convenience and comfort
Truck Usage & Benefits
What benefits can I get after the truck has been released?

You will enjoy the following benefits once your truck is released.

  1. Express Income (from on-demand deliveries, corporate clients, driver mission and sticker incentive)

  2. Active Vehicle Operations Support (hassle-free driver registration & onboarding, LTFRB & DTI Permit Application Assistance and Lower Security Deposit)

  3. Lalamove Freebies (auto shop perpetual discount, competitive vehicle insurance coverage, merchandise items, and many more!)

Truck Usage & Benefits
Can I use the truck for personal purposes?

Yes, you may use your truck for personal purposes. However, it is highly encouraged that you take orders regularly from the Lalamove platform to help you generate additional income.

Truck Usage & Benefits
Do I automatically become a Lalamove Partner after purchasing the truck? 

You will automatically become a Lala Auto Partner upon release of your truck.  We will assist you in the accreditation of your chosen Driver with Lalamove. 

Truck Usage & Benefits
When can I start accepting deliveries?

Your accredited Lalamove Partner Driver may start accepting deliveries as soon as his account is activated.

Bookings & Income
Will you guarantee a fixed number of orders daily?

No, we do not guarantee a fixed number of orders daily. However, there is no limit to the number of orders you can accept daily. You only need to be online to accept orders.

Bookings & Income
Will I be prioritized in receiving orders from the Lalamove Driver App?

No, the Lalamove Driver App uses an algorithm that automatically detects the nearest driver/s from the pick-up point.  You will be able to see the order on your Driver App if you are close to the pick-up point.

Bookings & Income
How much can I potentially earn monthly?

You can earn up to Php 100,000 per month for small trucks and up to Php 170,000 per month for medium trucks. For 6-wheels, you can earn more through our long-distance deliveries and logistics requests from our corporate clients.

General
What is Lalamove Fleet Management?

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.

General
How can I register?

Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the Fleet owner to follow up on the next steps. Once the application is approved, the Fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.

General
What are the requirements to join Lalamove Fleet?

Here is a list of requirements you will need when joining:

Fleet Requirements:

- Fleet Owners must have a minimum size of 1 vehicle and 1 driver in their Fleet

 

Required Information:
- Valid Name of Fleet Owner or Manager
- Valid Local Phone Number of Fleet Owner or Manager
- City of Operation
- Type of Vehicles in the Fleet
- Estimated Driver Count in the Fleet
- Estimated Vehicle Count in the Fleet

Please note that other documents may be requested based on local market requirements

General
Do I have to register individually for each driver under my Fleet?

Yes. As each driver will have their own account in the Driver app, Fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.

General
Do I still need to use other Lalamove app?

Yes. The Fleet Management portal works alongside the Lalamove Driver App

General
I am already a Lalamove driver, can I still join Fleet?

Existing Lalamove drivers can join a Fleet but they will need to first be off-boarded before they are allowed to register as a Fleet driver. Please contact these numbers below to proceed:

- +639176321291
- +639176321924
- +639177046141
Vehicle registration
How do I register my vehicles?

 

Fleet owners can register their vehicles in the portal. In Lalamove Fleet Management, vehicle registration is separate from driver management, meaning that you can register as many vehicles as you want even if the number is more than the available drivers.

Vehicle registration
What are the benefits (or difference) of Lalamove Fleet?

Lalamove Fleet offers more functions and features tailored to Fleet owner's operational needs:

- Fleet vehicles can be registered without having a driver attached.
- Fleet owners can view and manage both vehicles and drivers all in one place.
- Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
- Fleet owners will be able to have more visibility on their Fleet operations
- The Fleet will be able to earn extra income by completing orders in the Lalamove Driver App.

Vehicle registration
Can vehicles be shared between drivers?

Vehicles registered under the Fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, Fleet owners can assign drivers another vehicle to avoid operational hiccups.

Vehicle registration
What requirements do I need to provide to register my Vehicle?

Here is a list of relevant vehicle documents and photos that will be requested upon registration:

- Vehicle Brand & Model
- Vehicle License Plate Number
- Manufacturing Year of Vehicle
- Photos of Vehicle

Please note that other documents may be requested for verification purposes.

Vehicle registration
I am stuck at vehicle registration, where can I get help?

If you have any further questions please contact the numbers below to proceed:

- +639176321291
- +639176321924
- +639177046141
Invite a Driver
What happens after I create a new invite?

After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.

Invite a Driver
What is a vehicle type?

Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).

Invite a Driver
Can my driver drive multiple vehicle types?

At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shortly.

Driver registration
What documents/ requirements do I need to provide to register my Driver?

Here is a list of relevant driver documents that will be requested upon registration:

- Driving License
- Letter of Authorization from Fleet Owner (Including ID and Signature of Owner)
- Background Check Document (NBI Clearance or Police Clearance or Barangay Clearance)

Driver registration
What can I do if I have reached the maximum fail allowed for virtual training?

Please reach out to us at the numbers below for more details:

- +639176321291
- +639176321924
- +639177046141
Driver registration
What happens after I submit my application?

Our team at Lalamove will review each driver application and Fleet owners will be notified on the results via SMS.

Pairing a driver to vehicle
I have multiple vehicles in my Fleet. Can I change my vehicle and driver pair?
Yes. We understand that there can be many drivers and vehicles under a fleet. You can go to the Driver List on the Fleet portal and pair your drivers to the vehicles you want them assigned to (as long as they are under the same vehicle type).
Pairing a driver to vehicle
How do I change my driver's vehicle?
When changing a driver's vehicle, first ensure that the driver appears as "off duty" in the Driver app, then they will appear on the Driver List in the Fleet portal as "off duty". From this, you can then pair or unpair drivers from vehicles, as long as they do not have an ongoing order.
Pairing a driver to vehicle
What vehicles can my driver drive?
Each driver can be paired to any verified vehicles that are within their registered vehicle type.
For example, a drivers who is registered and verified for a vans will be able to see a list of vans in the "Select Vehicle List". Other types of verified vehicles (i.e. Trucks) will not appear in the list.
Pairing a driver to vehicle
Why can't I remove a vehicle from my driver?
Drivers who have an ongoing order and / or is marked as "On Duty" cannot have their vehicles removed until they complete their order mark themselves as "Off Duty".
Pairing a driver to vehicle
Why can't I see any vehicles available for assignment?
Only verified vehicles with that driver's vehicle type will appear in the pairing list. If your vehicles still appear in the "Pending" tab on Vehicle List, they are not ready for pairing.
Pairing a driver to vehicle
How will my driver know when a vehicle has been changed?
As drivers will need to first mark themselves as "Off Duty" in the Driver app before any vehicle change can be updated, it is recommended to notify your drivers beforehand in order to ensure a smooth transition. A pop-up and push notification will soon be available in the Driver app where drivers will be notified every time a vehicle is assigned or removed, so that they are aware of the change.

Ready to book a delivery now?

Download the app to start delivering with us.