By registering as an Lalamove driver, you agree to and conform to the following driver etiquette and rules. They are also tips that can actually help you grow your business on our platform and make more money, easier ;)

  1. Be helpful and polite to your customers. At Lalamove we aim to build a platform for quality drivers so they no longer have to compete on price, but instead make a reputation for themselves with their work and service. This would get you more customers and jobs as you accumulate good ratings from satisfied customers.
  2. After taking an order, you will be able to see the customer’s contact info on the order details page. Make sure to contact your customer right away, or once your vehicle is stopped if you are driving. This is your first interaction with your customers and your responsiveness will play a big role to impress them.
  3. Total fare of your service equals to Standard Transport Fee plus any additional charges. If your customer requests for any special requirements that require a quote, e.g. moving services, oversized parcels, disposal service, etc., it is the driver’s responsibility to communicate with the customer the details and quote him/her a reasonable flat rate for the whole trip. Never over-charge your customers.
  4. If it is a delivery job, please call the recipient at least 15 minutes before your arrival to confirm the delivery time. If you have difficulty reaching the recipient or if the recipient is absent when you arrive the destination, please contact the sender to seek for instructions.
  5. Be punctual and always arrive on time. Customers can track your arrival in their app so please be honest with them on your estimated arrival time.
  6. If there is any legitimate, specific reason that you have to reject an order that you have taken, make sure to first contact us at 6631 8383, and once approved press the “Reject Order” button on the page. Please don’t have a habit of cancelling taken orders, as frequent cancellation of orders without valid reasons will have an impact on your performance ratings.
  7. If you are unable to perform a job assignment that you have taken up, please contact us. Please do not distribute taken jobs to other drivers. It confuses and betrays the trust of our customers if the actual driver is different from the one they see in app. You might also be rated unfairly for work done by others, possibly making it difficult for you to take up jobs in the future. We work hard to help make life easier for the licensed and verified drivers on our platform and will not hesitate to ban any driver who break this rule.
  8. When you have finished a trip, click on the “Order Completed” button on the page to rate your customer. We want to connect you with our best customers so please let us know about your comments on the customers and their orders you have taken.
  9. Keep track of your schedule with your order list in the history tab. Customers rely on and put a lot of trust in their drivers. Frequent no-shows for scheduled orders will result in lower driver ratings and will possibly be banned from our platform.
  10. Please make sure you are not also working for any similar app platform. When customers place an order through Lalamove they are looking for a reputable Lalamove driver, so do not confuse them. Also Lalamove is an exclusive community of drivers and we only provide our services to this closed group of drivers exclusively. Mutual Respect ;)
  11. Please do not perform any job assignments outside the platform, in particular with corporate clients whom you have been matched with through the Lalamove platform. We work hard to build a platform that customers can trust and all drivers can grow a profitable business. Drivers who are caught breaking this rule or who are reported by customers for touting services outside the platform will be permanently banned and will forfeit any bonus for the month.
  12. Disclaimer & license: Click here
  13. Payments on the Service
    1. Payments quoted are in Singapore currency and include Singapore Goods and Service Tax, where applicable.
    2. Lalamove has the absolute right to revise the prices of any credit packages or credit amount/limits where applicable without giving prior notice.
    3. Any application/request for service is subjected to availability of resources. In the event any application submitted is not processed, Lalamove shall inform the User by email at the email address specified by the User
    4. Lalamove shall process the application/request for top-up only after the User's Payment is cleared by the bank appointed by Lalamove and upon approval by Lalamove.
    5. Lalamove reserves the right to refund to the User the equivalent sum of amount paid in the event Lalamove for any reason is unable to process the application/request of Packages/Fees.
    6. Credits sold are not exchangeable, returnable nor refundable.
  14. Security
    1. Where appropriate, Lalamove employs available technology to protect the security of communications made. However, Lalamove does not accept liability for the security, authenticity, integrity or confidentiality of any transactions and other communications.
    2. Internet communications may be susceptible to interference or interception by third parties. Despite Lalamove’s best efforts, Lalamove makes no warranties that the Website is free of infection by computer viruses or other unauthorised software.
    3. You should take appropriate steps to keep your information, software and equipment secure.
    4. These include installing a personal firewall and latest anti-virus software on your computer, and clearing your Internet browser cookies, cache and history after using any services on the Website.
    5. For more details on the essential infocomm security tips, please visit: http://www.singcert.org.sg/awareness/.
    6. You further agree that the collection, use, storage and transfer of your personal data is generally subject to Lalamove’s privacy policy and personal information collection statement the latest version(s) thereof is at “www.lalamove.com”, and you acknowledge that you have read and understood the same prior to agreeing to these Terms and Conditions.