FAQs

icn_banner_faq-01
You are in...
General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in Singapore with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfil more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are the service coverage areas?

We deliver to anywhere and everywhere in Singapore! Good news, we don’t have distance filters for food deliveries as well, helping merchants and consumers connect, wherever they are.

General
What are the features that help boost my business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

General
What is total estimated delivery time?

You will be able to see the estimated delivery time on the app once your order has been matched.

General
What are Lalamove's delivery hours?

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

General
I would like the driver to help me buy and deliver goods

We do provide Purchase Service, please be informed that Purchase Service is applicable for Motorcycle ($ 75) and car ($ 150). You may choose based on the following option :

Purchase Service - Non Eateries (+$10)
Purchase Service - Eateries (+$15)

To select this, please select the Purchase Service in the add on section when placing your order and you may also note down in the notes section to let the driver know what items you would want the driver to help you buy.

General
How to place an order on the web application?

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

General
What is Lalamove's Customer Service's hours?

Our customer service time are as follows:

Monday - Sunday: 8am - 10pm

Business Account
Why should I join as a corporate member?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

Business Account
Are there any special promotions for a corporate member?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management services, as well as ongoing support from our sales and customer service teams.

Business Account
How do I sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
How can my team stay coordinated when using Lalamove delivery?

Multiple users can be tagged under one corporate account, keeping everyone on the same page.

Business Account
I would like to deliver a large volumes of orders

Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly & professional sales team will be in touch with you shortly.

Business Account
Which industry does Lalamove support?

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Business Account
What are the features that help boost my business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
How to issue order receipts?

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Business Account
Do you provide monthly statement?

Yes, once you’ve signed up for a Lalamove corporate account, we’ll furnish you with a monthly statement at the end of every month that tracks all your credit payments.

Business Account
I would like Lalamove to issue receipts and tax invoices on behalf of my company

Yes we may issue receipts and tax invoiced on behalf of your company, simply contact our Customer Service Team and our team member will be able to process it for you.

Business Account
How to add teammates to my business account?

Simply contact your account manager and they will be able to add your teammates to have access to the corporate account

Business Account
How can different teammates access all order records?

Multiple users can be tagged under one corporate account, keeping everyone on the same page with transparent access to information.

Business Account
How to connect my company system with Lalamove via API?

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7! Simply reach out to your Account Manager and we can work together on connecting the API with your company!

Business Account
Does Lalamove integrate with any E-commerce platform and offer an app/extension?

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Business Account
Which features are available for API integrations?

Our API features include:

1) Usable within Southeast Asia & Latin America

2) Seamless order placement from your backend system to ours

3) Place both point-to-point and multi-stop orders

4) Place orders immediately or schedule a pick-up time up to 30 days in advance

5) Instant quotation that shows the breakdown for the distance and delivery fees

6) Supports order cancellation

7) Obtain auto-update of delivery status easily and promptly through Webhook

8) ShareLink to share delivery status updates to 3rd party

9) Instant driver matching

10) Retrieve real-time driver location

11) Easy self-registration to use our API

12) Proof of delivery (POD)

13) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'

Business Account
Can your API handle multi-stop orders?

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Business Account
Will I be notified when there is an order status change via API?

Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly. Currently we notify you for 4 different events : When the order status changes ; When the wallet balance changes ; When the order amount is adjusted (eg. tips, fee adjustments) ; When the same order is re-submitted

Business Account
Is there someone I can reach out to for technical support?

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

Making an Order
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Making an Order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

Making an Order
How to check delivery status?

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Making an Order
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Making an Order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Making an Order
What are the size and weight limits of delivery items?

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 


Find out how to use your e-wallet here.

Payment
I would like the recipient to pay the order

Yes you may have the receipient to pay for the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

General
What is Lalamove?

Lalamove is a 24/7 On-Demand Delivery App that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across the whole of Singapore to deliver faster!

 
General
What are the service coverage areas?

We deliver to anywhere and everywhere in Singapore! Good news, we don’t have distance filters for food deliveries as well, helping merchants and consumers connect, wherever they are.

 
General
What are Lalamove's delivery hours?

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

 
General
What is Lalamove's Customer Service's hours?

Our customer service time are as follows:

Monday - Sunday: 8am - 10pm

 
General
I would like the driver to help me buy and deliver goods

We do provide Purchase Service, please be informed that Purchase Service is applicable for Motorcycle ($ 75) and car ($ 150). You may choose based on the following option :

Purchase Service - Non Eateries (+$10)
Purchase Service - Eateries (+$15)

To select this, please select the Purchase Service in the add on section when placing your order and you may also note down in the notes section to let the driver know what items you would want the driver to help you buy.

 
General
How to place an order on the web application?

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

 
Making an Order
How to place an order?

Follow the steps to place an order:

1 - Input the address for pick up and drop off

You may choose to make it as an immediate order or a scheduled order based on your needs
- Immediate order: Driver will pick up the delivery in 30 minutes
- Scheduled order: You may select the pick up time which is from 30minutes up to 30 days

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 20 stops within the same order

2 - Select the vehicle type

Evaluate the size of your delivery, and select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

3 - Select any additional service

You may also request for add-on services (such as adding a Lalabag, Purchase Service etc) based on your needs

4 - Add in any reference and confirm the booking

If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Once everything is good to go, just click on "Place order" and we will match you with a driver

 
Making an Order
How to schedule an order?

To schedule an order, simply click on the "Pick-up Now" option on the order placement page and select "Later". You will then be able to set the pick up for any time from 30 minutes up to 30 days later.

 
 
 
Making an Order
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

 
Making an Order
How can my favourite driver pick up my order?

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first.

To do so, at "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Making an Order
How to contact the driver?

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

 
Making an Order
How to check delivery status?

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

 
Making an Order
What are the delivery status?

Each status shows the status for the delivery at real time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver: We are currently matching a driver for your order

Awaiting Driver: Your order has been matched with a driver and the driver is heading to pick up point

In transit: The driver has arrived at the pick up point

Delivering: The driver has arrived at the drop off point

Confirming Bill: Driver has finished unloading and is confirming the final bill

Settle Bill: The driver has sent the final bill

Completed: The delivery has been completed and payment has been settled

Cancelled: Your order is cancelled
On the web app

Matching: We are currently matching a driver for your order

Ongoing: Your order has been matched with a driver and the driver is heading to pick up point

Picked up: The driver has picked up the item and is heading to the drop off point

Confirming Bill: Driver has finished unloading and is confirming the final bill

Settle Bill: The driver has sent the final bill and is pending the payment from customer

Completed: The delivery has been completed and payment has been settled

Cancelled: Your order is cancelled

 
Making an Order
How can the recipient get status updates of the delivery?

You may share the order with the recipient at the order page. Simply click on the the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

 
Making an Order
I would like the driver to help me with loading or unloading the goods

For Bike, Car, MPV and Van orders, the delivery services will be door-to-door. If you require additional helper to assist in delivering the items, you will need to add in these additional services when you are choosing the vehicle type.

As for Lorry orders, lorry drivers will provide loading and unloading services. If you require the driver to provide door-to-door services and/or additional helper to assist in delivering the items, you will need to add in these additional services when you are choosing the vehicle type.

 
Making an Order
How to rate the driver?

We care about your delivery experience, after the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order page and you may rate the driver at anytime.

 
Making an Order
How to change the driver rating?

Unfortunately you won't be able to change the driver rating after submission. To do so, please contact our customer service team and request for an amendment

 
Making an Order
How to get a digital signature proof for the order?

Simply go on to the settings page of the app and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt.

 
Making an Order
How to check the item photo that uploaded by driver in the app?

If you would like to check on the photos uploaded by the driver, click on the order. You will be able to see picture uploaded under the Drop Off location.

 
Making an Order
Can I get e-receipts on my orders?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.

 
Making an Order
Does Lalamove deliver large, bulky or odd-sized items?

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

 
 
Making an Order
How much earlier in advance must an order be placed?

Lalamove takes away the stress of planning in advance. Deliver anytime you want, whenever you need! As well as on-demand deliveries you can also schedule a same-day or advance order up to 30 days away.

 
 
 
Making an Order
What happens if items get damaged during transit?

The user must submit a claim in writing, accompanied by the delivery order number, contact information and other supporting documents requested by Lalamove and submitted to the following email address: info.sg@lalamove.com.

 
 
 
Making an Order
Is it possible to cancel my order? Are there any penalty fees?

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

 
 
 
Making an Order
I’m too busy, is Lalamove able to help me buy and deliver my items?

Yes, we can! With our purchase service, we’ll be glad to help you buy your item at a fee of $10 (non-eatery) or $15 (eatery), given that the criteria below are fulfilled: 

  • The price of goods does not exceed S$75 for bike orders and S$150 for car orders
  • Items are below 8 kg and within 40 cm x 25 cm x 25 cm packing size for motorcycle orders, and below 20kg and within 70 × 50 × 50 cm for car orders.
  • Purchases are either goods or services
  • Delivery may take up to two hours to arrive
 
 
Order Edit & Cancellation
How to edit the order?

If you would want to edit the order, you may only change the drop off location. You may do so by clicking on the Edit Icon under the drop off location. You will be able to edit the order once.

Should you need additional assitance, please contact our customer service team

Order Edit & Cancellation
How to change the driver?

To change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

Order Edit & Cancellation
How to cancel the order?

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutues from the time a driver is matched.

For scheduled orders, you may cancel up to 30 minutes before the scheduled pick up time after a driver been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

Order Edit & Cancellation
Are there any cancellation fees?

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Fees & Payment Methods
What additional services require extra fees?

When selecting your vehicle, you will be able to see the additional services you can request and the cost for the add-on next to it.

 
Fees & Payment Methods
Are there any ERP and parking charges?

ERP and parking charges are not applicable. Please be informed that, driver's will need to bear this charges

 
Fees & Payment Methods
How to add ERP and parking charges?

ERP and parking charges are not applicable. Please be informed that, driver's will need to bear this charges

 
Fees & Payment Methods
What are the delivery fees?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.


You can find a simple guide here and more detailed pricing information here.

 
Fees & Payment Methods
What is a Peak Hours surcharge?

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surchage and it will be automatically reflected in your bill

 
Fees & Payment Methods
What are the payment methods?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction!

Find out how to use your e-wallet: https://www.lalamove.com/en-sg/blog/how-to-use-lalamove-wallet?hs_preview=JCXgxyoO-37666422121

 
Fees & Payment Methods
How to use my Lalamove wallet?

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

 
Fees & Payment Methods
How to top up my Lalamove wallet?

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once you've selected the top up plan, you will be redirected to add your payment method to pay for the top up request

 
Fees & Payment Methods
How to change the payment method?

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

 
Fees & Payment Methods
How to withdraw money from my Lalamove wallet?

Kindly fill in this form : https://form.jotform.me/81352057235452
Do note that there will be a deduction of 5% or $15 which ever is higher.

 
Fees & Payment Methods
How to get e-receipts for the order?

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts

 
Fees & Payment Methods
I did not receive the e-receipt

Please first check that you have turned on the "Receive E-receipts" function under your setting and that you have provided a correct email address.

Please also check if the e-receipt has been sent to your junk or spam mailbox first. If the mail is indeed sent to the junk mailbox, please ensure to mark it "This is not junk" so that you may receive the email in your mailbox in future.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance

 
Fees & Payment Methods
I faced an issue with topping up the Wallet

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assit you in the verification and troubleshooting

 
Fees & Payment Methods
What is the secured zone fee?

Additional $15 will be charged as a secured zone fee per pick-up/ delivery including but not limited to:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
Ministry of Home Affairs (MHA)
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

 
Fees & Payment Methods
What is the CBD fee?

CBD Charges
(Mon-Sat, 6:30am to 8:30pm)

For jobs with pickup outside of CBD area and drop-off or any of the drop-offs within CBD area, CBD surcharges apply Monday to Saturday from 6:30am to 8:30pm.

Motorcycle : + $2
Cars/MPV/Van/Lorries: +$5

A list of areas affected by CBD surcharge include but are not limited to:
Anson road, Beach road, Bencoolen road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge road, Orchard road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street.

 
Coupons & Promotion
How to use a Lalamove coupon or promo code?

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page

Order Issues
I cannot find a driver

We apologise that we haven't been able to find you a driver at the soonest, it could be because there isn't any driver available around your area or all drivers are busy with their orders.

Try adding in a tip to encourage drivers to pick up your order earlier.

Order Issues
I can't find my location on the map

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

Order Issues
I faced an issue with the ongoing delivery

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team.

Order Issues
My order is still not completed

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

Order Issues
I would like to file a complaint

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

Order Issues
My delivery goods got damaged

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant documents for our further investigation.

Order Issues
My driver did not follow the suggested route on the map.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

Order Issues
What should I do if my driver is unresponsive?

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

Order Issues
Why is my driver requesting for additional charges?

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Profile and Account
I forgot my password

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password

Profile and Account
How to reset my password?

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

Profile and Account
How to update my mobile number?

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

Profile and Account
How to turn off app notifications?

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

Profile and Account
How to register an account?

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may regsiter an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple acocunt by simplying clicking to the icon on the login page. You will then be directed to the registration procedure

Profile and Account
How to deactivate my account?

Kindly reach out to our Live Chat agent for further assistance

Goods and Size Limits
What are the goods Lalamove would not deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.

Other than that, we deliver almost everything else!

Goods and Size Limits
What are the size limits of delivery items?

The size limit varies depending on the vechile type you chose!

Please refer to the below for the size and weight limitation

Account Options
How to reset my password?

At the login screen, select 'Forget Password' and you will be given an OTP to reset your password.

Account Options
How to update my vehicle?
Fill up the Change of Vehicle Form and submit it. Your vehicle will be updated within 2 working days. For any changes to MPV, van and lorry, head down to our office after submitting the form for sticker pasting before any changes can be made.
Account Options
How do I update my mobile number?

Fill up the Change of Details Form and submit it. Your new contact number will be updated within 2 working days.

Account Options
How to update my bank information?

Tap on 'Wallet' > 'Bank car information> Select 'Edit information' to update bank information. Remember to tap 'Save'.

Account Options
How to close my driver account and get my security deposit?

 

To close your driver's account, fill in the account closure form here.

Upon submitting the form, you will receive your security deposit + wallet balance (if any) in your bank account in 2 weeks time (Wednesday)

General
How does Lalamove work? Can I join part time?

Lalamove is a platform that matches drivers to customers. Drivers are able to view and choose their orders. Yes, you can perform the orders on a part-time basis.

 
General
How much can I earn per week with Lalamove?

Our top car drivers are able to earn $1,500 weekly.

General
What do I have to do during the registration process?

Simply key in your details on our webpage and choose a virtual training session.

 
 
General
How many days would it take for me to start earning?

Account will be verified within 1 working day after the training is completed and deposit is placed.

Vehicle
My vehicle isn't listed here. How can I drive for Lalamove?

You will need a vehicle in the list to deliver orders for Lalamove.

Vehicle
Can I still join as a driver if I don't own a vehicle?

Sure! We have partnerships with various vehicle rental companies. Click here to check out our vehicle rental deals.

Vehicle
I own multiple vehicles. Can I attach them all to my driver profile?

You can only use one vehicle to deliver orders with Lalamove.

 
Vehicle
I've changed my vehicle. What should I do to update my profile?

Please send the photo of the vehicle with vehicle plate to 8831 3122 and we will assist you accordingly.

Vehicle
Can I share the same vehicle with my friends with two separate accounts?

Yes, you can share the vehicle with two separate accounts but the vehicle should not be used by multiple accounts at the same time.

 
 
Document
What information and documentation are required for registration?

4 Photographs: 

1) Profile Picture

2) NRIC

3) Driving License

4) Vehicle with Number Plate

 
Document
Will my documents be safe?

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

 
Training
How will the training sessions be conducted?
The virtual training is conducted directly through the "Lalamove Driver" app.
 
Training
I have scheduled my training but I am unable to attend. How do I reschedule?

You may resume your training by logging into your Driver App via your smartphone and continuing from where you had left off.

Training
What is the difference between Online training and In-person training?
Online training is held via videos and online quiz where you will be able to access from the comfort of your home without making your way down to the office in person. It is easier, safer and more convenient in this current situation. There is no in-person training conducted now.
Payment
Does Lalamove charge any fee to verify the account? If yes, how much?

There is a refundable security deposit to be placed in order to verify your Lalamove driver account:

Walkers and Motorcycle Riders - $25
Car, MPV, Van and Lorry drivers - $75

For van and lorry drivers, we will also need to paste Lalamove stickers on your vehicle before verifying your account.

Payment
Why do I need to make a deposit? Is the deposit money refundable?

The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

The deposit is fully refundable upon closure of your Lalamove driver account, given that at least 1 order is completed.

 
Payment
Once verified, how do I cash out my payments?

Cash out can be done on a weekly basis from Monday-Sunday. The cut-off day will be on every Sunday evening, 2359hrs.

The cash-out amount can be updated daily until the cut-off day and time. You will receive your cash-out amount on the following Wednesday.

 
Ratings
What should I do if I am rated wrongly?

Please drop us an email at info.sg@lalamove.com for us to investigate the recent ratings you have received.

Ratings
How do I rate my customers?

After the order is completed, go to 'Records', and click on the order you'd like to rate the customer for. Next, tap on 'Rate client'.

Contacting Lalamove
Contacting Lalamove via in-app chat

If you have any queries, please reach out to us via the in-app chat. To use the chat, simply download our Lalamove Drivers app for apple users or android users. Our friendly and professional customer service team is glad to assist you between Monday to Sunday, 8 am to 10 pm, including PH.

Performing an order
How are the prices determined?

Prices are made up of a base fare on vehicle type, distance travelled, and additional services (if required)

Performing an order
Can I accept multiple orders?

Yes, you can accept multiple orders as long as they do not fall within the same delivery window. Do ensure you’re punctual for every pick-up and delivery.

Performing an order
What information can I view?

Once you accept the order, you will be able to see the customer's delivery address and contact number.

Performing an order
How do I contact the customer?

The customer's contact number will be shown in-app once you accept the order.

Performing an order
How do I cancel my order?

Please do not cancel an order prior to informing us. Please live chat to our Customer Service agent and let us know why you wish to cancel an order. You will need to provide a valid reason and proof (if applicable).

Performing an order
What do I do if the item is not ready for collection?

If the customer is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

Performing an order
Can I charge for ERP/parking fees?

ERP and parking fees cannot be charged to the customer. We have a "city charge" which will cover most of your ERP expenses.

Completing an order
How do I issue a receipt?

If the customer requires a receipt, please direct them to Lalamove's Customer Service Live Chat. Please do not issue any receipts on behalf of Lalamove to the customer.

Completing an order
What should I do if the recipient is not ready for collection?

If the recipient is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

Others
How can I join Lalamove as a driver?

You will need to download the Lalamove Driver App and register an account. You will need to undergo the training, and upload the relevant documents. We will reach out to you to advise you on the next step.

Others
Do I need to have my own vehicle?

Yes, you will need to have a vehicle and a vehicle insurance before you sign up for an account.

 
 
Others
Where do I purchase the Lalabag?

1) Simply express interest to purchase the Lalabag HERE!
2) You will receive an SMS from us to claim your bag during office hours!

Purchase cost: $24.90 (Paynow/Paylah)
Others
Where do I purchase the LalaJacket?

1) Simply express interest to purchase the Lalajacket HERE!
2) You will receive an SMS from us to claim your jacket during office hours!

Purchase cost: $24.90 (Paynow/Paylah)
Others
What are your delivery charges like?

You will be paid according to the delivery charges that are shown in-app. These charges are based on distance travelled, type of vehicle, and additional services like moving services (applicable for van/lorry service)

 
Others
What kind of vehicle does Lalamove accept?

We accept motorcycles, cars, vans and lorries.

 
Others
When do I get paid?

For cash delivery, customers will make payment in cash to the drivers upon completion of the order.

For corporate delivery, Lalamove will make payment to drivers on a weekly basis based on the cash out feature in the driver app.

 
Others
Is there a fixed work schedule I have to follow?

Your work schedule is completely flexible and dependent on the number of orders you take on. We seek your commitment in not cancelling jobs that you have chosen.

 
Others
Is there a dress code I have to follow?

Please dress appropriately for the delivery, and refrain from wearing slippers and/or singlets.

 
Others
Where can I find all the benefits as a Driver Partner?

To view the complete list of benefits as a Lalamove Driver Partner, you may refer here.

 
General
What is Lalamove Fleet Management?

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.

General
How can I register?

Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the Fleet owner to follow up on the next steps. Once the application is approved, the Fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.

General
What are the requirements to join Lalamove Fleet?

Here is a list of requirements you will need when joining:

Fleet Requirements:
- Fleet Owners must have a minimum size of 3 vehicles and 3 drivers in their Fleet

 

Required Information:
- Valid Name of Fleet Owner or Manager
- Valid Local Phone Number of Fleet Owner or Manager
- City of Operation
- Type of Vehicles in the Fleet
- Estimated Driver Count in the Fleet
- Estimated Vehicle Count in the Fleet

Please note that other documents may be requested based on local market requirements

General
Do I have to register individually for each driver under my Fleet?

Yes. As each driver will have their own account in the Driver app, Fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.

General
Do I still need to use other Lalamove app?

Yes. The Fleet Management portal works alongside the Lalamove Driver App

General
I am already a Lalamove driver, can I still join Fleet?

Existing Lalamove drivers can join a Fleet but they will need to first be off-boarded before they are allowed to register as a Fleet driver. Please contact +6588313122 to proceed

Vehicle registration
How do I register my vehicles?

Fleet owners can register their vehicles in the portal. In Lalamove Fleet Management, vehicle registration is separate from driver management, meaning that you can register as many vehicles as you want even if the number is more than the available drivers.

Vehicle registration
What are the benefits (or difference) of Lalamove Fleet?

Lalamove Fleet offers more functions and features tailored to Fleet owner's operational needs:

- Fleet vehicles can be registered without having a driver attached.
- Fleet owners can view and manage both vehicles and drivers all in one place.
- Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
- Fleet owners will be able to have more visibility on their Fleet operations
- The Fleet will be able to earn extra income by completing orders in the Lalamove Driver App.

Vehicle registration
Can vehicles be shared between drivers?

Vehicles registered under the Fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, Fleet owners can assign drivers another vehicle to avoid operational hiccups.

Vehicle registration
What requirements do I need to provide to register my Vehicle?

Here is a list of relevant vehicle documents and photos that will be requested upon registration:

- Vehicle Brand & Model
- Vehicle License Plate Number
- Manufacturing Year of Vehicle
- Photos of Vehicle

Please note that other documents may be requested for verification purposes.

Vehicle registration
I am stuck at vehicle registration, where can I get help?

If you have any further questions please contact +6588313122 (WhatsApp) for additional support.

Invite a Driver
What happens after I create a new invite?

After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.

Invite a Driver
What is a vehicle type?

Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).

Invite a Driver
Can my driver drive multiple vehicle types?

At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shortly.

Driver registration
What documents/ requirements do I need to provide to register my Driver?

Here is a list of relevant driver documents that will be requested upon registration:

- Local Identification Card
- Driving License

Driver registration
What can I do if I have reached the maximum fail allowed for virtual training?

Please reach out to us at +6588313122 (WhatsApp) for more details.

Driver registration
What happens after I submit my application?

Our team at Lalamove will review each driver application and Fleet owners will be notified on the results via SMS.

Pairing a driver to vehicle
I have multiple vehicles in my Fleet. Can I change my vehicle and driver pair?
Yes. We understand that there can be many drivers and vehicles under a fleet. You can go to the Driver List on the Fleet portal and pair your drivers to the vehicles you want them assigned to (as long as they are under the same vehicle type).
Pairing a driver to vehicle
How do I change my driver's vehicle?
When changing a driver's vehicle, first ensure that the driver appears as "off duty" in the Driver app, then they will appear on the Driver List in the Fleet portal as "off duty". From this, you can then pair or unpair drivers from vehicles, as long as they do not have an ongoing order.
Pairing a driver to vehicle
What vehicles can my driver drive?
Each driver can be paired to any verified vehicles that are within their registered vehicle type.
For example, a drivers who is registered and verified for a vans will be able to see a list of vans in the "Select Vehicle List". Other types of verified vehicles (i.e. Trucks) will not appear in the list.
Pairing a driver to vehicle
Why can't I remove a vehicle from my driver?
Drivers who have an ongoing order and / or is marked as "On Duty" cannot have their vehicles removed until they complete their order mark themselves as "Off Duty".
Pairing a driver to vehicle
Why can't I see any vehicles available for assignment?
Only verified vehicles with that driver's vehicle type will appear in the pairing list. If your vehicles still appear in the "Pending" tab on Vehicle List, they are not ready for pairing.
Pairing a driver to vehicle
How will my driver know when a vehicle has been changed?
As drivers will need to first mark themselves as "Off Duty" in the Driver app before any vehicle change can be updated, it is recommended to notify your drivers beforehand in order to ensure a smooth transition. A pop-up and push notification will soon be available in the Driver app where drivers will be notified every time a vehicle is assigned or removed, so that they are aware of the change.

Ready to go?

Download our app now to get your deliveries going places.