(Bangkok – 20 November, 2025) Lalamove, the leading on-demand delivery platform, has announced the findings from its latest SME survey, revealing that the majority of Thai SMEs remain cautious about business conditions heading into 2026. Conducted between September and October with over 700 business users, the survey also highlighted that over 53% of respondents view the economic landscape as uncertain and are focusing on cost control, particularly delivery and logistics expenses, which continue to be one of the most significant challenges for businesses.
Lalamove continues to play a key role in helping Thai SMEs adapt and grow. According to the survey, 92.8% of business users stated that the platform has helped their operations grow by reducing logistics costs, streamlining delivery management, and expanding service offerings. Nearly half of these businesses have leveraged Lalamove to launch new services such as same-day or three-hour delivery, demonstrating how flexible logistics solutions are enabling SMEs to meet evolving customer expectations in today’s fast-paced market.
In Thailand, the majority of SMEs using Lalamove operate in the online retail sector (26.9%), followed by manufacturing (14.4%) and food and beverage (11%). This highlights how on-demand delivery has become an essential component of business operations across diverse industries, supporting both growth and competitiveness in the digital economy.
Despite continued growth in delivery demand, logistics costs remain the primary challenge for Thai SMEs over the next 12 months. A total of 40.4% of respondents identified logistics and delivery expenses as their most pressing issue requiring immediate attention. Additionally, 78.1% of SMEs strongly agree that affordable delivery services are critical to their business success. As operational budgets tighten, SMEs rank transparent pricing with no hidden fees as the top factor when selecting delivery partners, followed by affordability and delivery safety. This underscores that having a logistics partner who can effectively manage costs not only helps reduce financial burdens but also enables businesses to remain competitive in a highly volatile market.
Ben Lin, Managing Director of Lalamove Thailand, said: “At Lalamove, we understand these challenges well and remain committed to helping SMEs save time, manage costs, and scale more flexibly through smart, reliable, and efficient logistics solutions. With one of the most diverse vehicle fleets ranging from motorcycles to trucks, we provide flexibility for every delivery need, while placing strong emphasis on delivery safety through real-time tracking and the professionalism of our driver partners to ensure that businesses can deliver goods efficiently and confidently. By staying close to market needs and continuously enhancing our services, we aim to be a true partner that supports SMEs at every stage of their growth.”
SMEs interested in partnering with Lalamove can find more information at https://www.lalamove.com/th-th/
Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple and affordable. At the click of a button, individuals, small businesses and corporations can access a wide fleet of delivery vehicles operated by professional driver partners. Powered by technology, Lalamove seamlessly connects people, vehicles, freight and roads, moving things that matter and bringing benefits to local communities in 16 markets across Asia, Latin America and EMEA.
Remark: Driver Partners refer to gig workers who provide delivery services via the Lalamove platform.