Important: please read and understand the information thoroughly

(A)    Definitions used in this service provision

       1.     “Lalamove” means the name of this service under the management of Lalamove EasyVan (Thailand) Co., Ltd., duly registered in accordance with Thai law. The office is located at 92/ 12-13 Sathorn Thani Building 2, 8^th floor, Sathorn Nua Road, Silom sub-district, Bangrak district, Bangkok 10500.
       2.     “Lalamove Application” means the application or the software used for communication and notification of request for goods transportation service as desired by the service users.  This application is created to facilitate the service users who wish to deliver goods or items in the Section B (Articles 2, 3 and 4). This also applies to the case where the users fail to mention any warning on goods or items, transportation bill and/or receipt. The user may download or access Lalamove application or website via App Store and Google Play or computer, notebook, tablet, mobile or any other devices of similar kinds that can access to the service. The device must be compatible with system used by the program such as iOS or Android, etc.
       3.     “Service Provision” means the provision of service for the clients wishing to send goods or items according to service provision objectives. The service provision includes the service request process via Lalamove application or website; the service performed by a driver who sends goods or items to the service users. The charge rate for each time of service shall be based on one service provision per service user. The driver shall be hereinafter referred to as the “service provider”.
       4.     “Driver” means the person who rides motorcycle, or drives pickup truck or any vehicle who participates in our service to receive and send goods or items from the service users. The charge rate for each time of service shall be based on 1 service provision for 1 service user. The driver must accept to transport such goods or items as requested by the service users via Lalamove application or website.
       5.     “Service user” means the person wishing to use the service performed by the service provider to transport goods or items as requested by the service users on their behalf via Lalamove application or website, regardless whether the service use is for the benefit of their own and/or a third party.
       6.     “Transportation of goods or items” means the agreement to provide service to the service users which is the transportation or delivery of goods or items such as food, objects, goods ordered by the users, etc., according to request made via Lalamove application or website. It also includes all operations in transportation or delivery processes.
       7.     “Lalamove website” means the site address of the service provider in internet network which indicates service details for the provision of service as mentioned in the objectives. You may visit the website and use services at https://www.lalamove.com
       8.    “Terms and conditions of the service users” are the important part of the service which indicates the terms and the conditions, or rules for the service users and conditions related to this service. It also covers the conditions of transportation and the delivery of goods or items according to service objectives of the service provider, service users’ obligation, liability, disclaimer and other matters mentioned in Lalamove website or application, which may be modified from time to time, The service users may check the details at any time via Lalamove application or website.
       9.    “Request for service” means the order or the request made via Lalamove application or website in order to transport or deliver goods or items according to service objectives of the service provider. The service users can make the request as they wish in accordance to the terms and the conditions stipulated by this service provider.
       10.    “Top-up” means the deposit of money in the service program as specified by the company. The service users will deposit the money in their account in the system to ensure it is sufficient to be deducted by the service charge for transportation or delivery of goods or items. The amount deposited shall be deducted by the service charge, including fees and other related expenses.
       11.    “Insurance” means the agreement of the company to cover the loss or damage of goods and items by giving compensation as agreed. In case of loss or damage during the service, the client will be compensated with the agreed amount for each occurrence of the incident. In all cases, the coverage is limited at 3,000 Baht for the goods transportation by motorcycle; and 7,000 Baht for the goods transportation by 5-door car or pickup trucks.
       12.    “Insurance” means the agreement of the company to cover the loss or damage of goods and items by giving compensation as agreed. In case of loss or damage during the service, the client will be compensated with the agreed amount for each occurrence of the incident. In all cases, the coverage is limited at 3,000 Baht for the goods transportation by motorcycle; and 7,000 Baht for the goods transportation by 5-door car or pickup trucks.
       13.    “General Service User Group” means all service users requesting for transportation of goods and items in accordance with objectives of service provider. The charge rate for each time of service shall be based on 1 service provision for 1 service user. The service user can be natural or juristic person and non-juristic body of persons, etc.
       14.    “Service User in Business Group” means the service users registered as the service users in business group. Most of them have specific method of payment and top-up. These users often or regularly use our transportation service according to objectives of the service providers. The charge rate for each time of service shall be based on 1 service provision for 1 service user or as agreed. The service user can be natural or juristic person and non-juristic body of persons, etc.

(B)   Obligations and conditions of the service users

       1.     The service users agree that they will transport goods or items of which they are the owner or the authorized person or the representative. The users will use the service in compliance with terms and conditions determined by the service provider. If any service user disagrees with terms and conditions as stipulated by the service provider, please do not use our service and leave our service system or cancel the registration in Lalamove application or website immediately.
       2.    The service users agree that they will properly pack goods or items to be transported. The users shall ensure that the packed materials have no trace, damage, defect, deformation, and rotten or incomplete conditions.
       3.     The service users agree that they will send the items or goods which are property packed and in accordance with following standards.
                 3.1    For fragile goods or items, the service users agree that they will pack goods or items with packing materials which are sufficiently strong and efficiently protect the packed materials from crashes and damage that may occur during the transportation process. If goods or items are packed with regular packing materials, the service users are required to do the following:
                           3.1.1    Inform of such matter in writing in Lalamove application or website;
                           3.1.2    Make a label by writing or typing letters whose size is sufficiently large and can be clearly seen. The color of the letters must be vivid and not faded. The label must be attached to the goods or the items to be transported. The warning text could be, for example, “handle with care”, “fragile”, “do not hang”, etc.
                 3.2    For materials which are easily damaged or deformed, the service users agree to pack goods or items with proper packing materials sufficiently strong to prevent damage or deformation that may occurs during the transportation service. If goods or items are packed with regular packing materials, the service users are required to do the following.
                           3.2.1    Inform of such matter in writing in Lalamove application or website; clearly mention in the remark if goods or items to be transported can be easily deformed or damaged;
                           3.2.2    Make a label by writing or typing letters whose size is sufficiently large and can be clearly seen. The color of the letters must be vivid, not faded. The label must be attached to goods or items to be transported. The text could be, for example, “handle with care”, “fragile”, etc.
                 3.3    If goods or items to be transported are fresh food or normal food that needs preservation during the transportation, the service users agree to pack goods or items with sufficiently strong packing materials that can preserve the freshness of such food and prevent the transported materials from damage, spoilage, spills, and deformation until goods or items are delivered to the receiver. The service users shall consider on their discretion the suitability of packing materials for goods or items to be transported. The service provider shall not be responsible for selecting suitable packing materials in all cases. Furthermore, the service users must
                           3.3.1    Inform of such matter in writing during the request process via Lalamove application or website and clearly specify in the remark box that goods or items inside are fresh or normal food, or goods or items are being preserved during the transportation depending on the case.
                           3.3.2     Make a label by writing or typing letters whose size is sufficiently large and can be clearly seen. The color of the letters must be vivid and not faded. The label must be attached to goods or items to be transported, indicating that the transported materials may be damaged such as “handle with care”, “fragile”, “this side up”, “keep away from heat”, etc.
       4.     The service users shall provide following information and service details in appropriate boxes in Lalamove application or website.
                 4.1     Name, address and telephone or mobile numbers that the service users can be contacted;
                 4.2     Name, address and telephone or mobile numbers that the goods or item receiver can be contacted;
                 4.3     Warning sign (if any) must be clearly seen during the transportation or specify the details in the remark box as mentioned in the details (Khor.), (Article 3) such as “fragile”, “fresh food”, “this side up”, “handle with care”, etc.
                 4.4    If the service users wish that the charge will be paid at the destination, the service users shall specify the amount payable in the remark box to ensure the correctness and fast checking process and to help the drivers and receiver to collect and make a payment more conveniently.
       5.     The service users agree and accept that goods or items to be transported are of legal materials. If it is found later that the materials transported are illegal, the service provider shall not be liable for such matter. The service provider shall not agree or be involved in any offence with the service users, or be liable to compensate, with the service user, for any specific individual or body of persons due to any damage whatsoever.
       6.     The service users agree and accept that the value of goods or items to be transported is not over the rate covered by the insurance as mentioned in the Section D (Article 1). In the event of damage that the service provider is liable for compensation, it shall be deemed that the service users acknowledged and agreed with this condition before the use of service and accept the amount according to coverage given. This condition is applied only to the case where the value of transported materials is higher than the coverage amount, and the service users still wish to use the transportation service.
                 6.1     The service users agree to accept their risk and it shall be deemed that the service provider has not acknowledged the value or price of the transported materials. The service provider shall only provide the transportation service for goods or items as it requested the service users to properly pack goods or items with proper packing materials according to the standard before sending to the service provider according to Section B (Article 2, 3 and 4). Therefore, the service provider shall not be liable for the payment of any amount that exceeds the agreed coverage.
                 6.2     The service users agree that if the value of goods or items to be transported is higher than the coverage amount mentioned in Section D (Article 1), the service users shall be obligated to purchase additional insurance for such transported materials to ensure that the coverage amount is appropriate. In case of additional insurance, the service users can find the details in Section D (Article 2).
       7.    The service users agree and accept that the size and the weight of goods or items to be transported do not exceed the limits mentioned in Section E.

(C)   Forbidden goods or items to be transported

       1.     Alive animals;
       2.     Hunted animals; part of animals such as ivory, shark fin or other items which are made or processed from animal parts, including other items which are not for human consumption and prohibit items according to treaty and/or applicable laws and/or custom of every country;
       3.     Human organs, ashes, bones;
       4.     Firearms, ammunition, explosive materials, ignition equipment of all kinds such as gunpowder, etc.;
       5.     Illegal items such as counterfeit or pirated products, illegal drugs or addictive substances, illegal property or any materials which are against the laws, regulations or rules stipulated by federal, state or local government of every country, including the materials which the users have legal right of possession but are not allowed to partially or entirely move or send to other places;
       6.     Sharp or hazardous objects such as knives, swords, spears, daggers, etc.;
       7.     Materials which are generally recognized that they are easily depreciated or perishable;
       8.     Flammable materials of all kinds such as LPG, NGV, etc.

 

(D)   Damage insurance

       1.     In case of any damage for which the service provider is liable and the damage is not caused by the misconduct and/or negligence of the user and the user is not involved in such misconduct or negligence, the service provider shall be responsible for compensation to the service users in all cases according to coverage amount as follows:
                 1.1     For general service user group, the coverage amount shall be as follows:
                           1.1.1     Motorcycle:  Coverage amount: 3,000 Baht (Three Thousand Baht only);
                           1.1.2     5-door car:   Coverage amount: 7,000 Baht (Seven Thousand Baht only);
                           1.1.3     Pickup truck:   Coverage amount: 7,000 Baht (Seven Thousand Baht only).
                 1.2     For service users in business group, the coverage amount shall be as follows:
                           1.2.1     Motorcycle:   Coverage amount: 7,000 Baht (Three Thousand Baht only);
                           1.2.2     5-door car:   Coverage amount: 15,000 Baht (Fifteen Thousand Baht only);
                           1.2.3     Pickup truck:   Coverage amount: 15,000 Baht (Fifteen Thousand Baht only).
       2.    The service users agree and accept that, if the value of goods or items is higher than the coverage amount in clause 1 of this Article but the users still wish to use the transportation services for goods and items, the service users may purchase additional insurance from the insurers offering “additional insurance” please contact Sales in order to facilitate coordination if the user wants to buy additional insurance.

       Remark
       1.     The clause 2 of this Section shall be applied if the service users wish to purchase additional insurance to reduce the risk as the value of property is high. This purchase is optional and was offered to support the convenience and fast service provision.
       2.     The service users may purchase insurance policy from other insurers of their choices without notifying the service provider. If the accident or damage occurs, the service users shall be obligated to inform of such additional policy and manage to claim for compensation from such insurers or a third party by themselves. The service provider reserves the right to offer only the service mentioned in Article 1 above.

(E)   Size and weight for transportation service

      To ensure safety which the service provider prioritizes, you agree to send the goods of the items whose size and weight are within the following limits.
       A.     Motorcycle 
                 -     Weight limit is 20 kg.
                 -     Size limit is 50 x 50 x 50 cm (Width x Length x Height)
       B.     5-door car
                 -     Weight limit is 200 kg.
                 -     Size limit is 115 x 155 x 80 cm (Width x Length x Height)
       C.     Box truck and Fence truck
                 -     Weight limit is 1,100 kg.
                 -     Size limit is 170 x 210 x 210 cm (Width x Length x Height)

       D.    Pickup Truck
                 -     Weight limit is 1,100 kg.
                 -     Size limit is 170 × 180 × 90 cm (Width x Length x Height)
       E.    Sedan
                 -     Weight limit is 100 kg.
                 -     Size limit is 90 × 100 × 75 cm (Width x Length x Height)
       F.     SUV
                 -     Weight limit is 300 kg.
                 -     Size limit is 130 × 160 × 80 cm (Width x Length x Height)

(F)   Occurrence of any kind of damage

       1.    In case goods or items transported found damaged, the service providers shall notify of such occurrence to the service users as soon as possible for suggestion or comments the users may have to solve the problems. However, the service provider reserves the right to proceed according to suggestion or comments given by the service users if it is beyond the capacity of the service providers or it is illegal or not reasonably appropriate to do so.
       2.    If the service users was informed of the damage under the article 1 of this Section but did not provide any procedures or comment to solve the problem in a timely manner, the service provider reserves the right to choose an appropriate method to solve such damage without waiting for suggestion from the service users; the service provider may send goods or items to the destination, return the materials back to the service users, or hold the delivery of such materials. The service provider shall inform the service users of all the procedures applied in that situation.
       3.     The additional expenses incurred by the case mentioned in articles 1 and 2 hereof shall be solely at the service user’s cost. This includes the case where the damage or loss is caused by the negligence of the drivers to perform their work or the negligence of the service provider to solve the problem in a timely manner. In case the service provider and user agreed to be mutually responsible for the damage, the sharing of responsibility of each party shall be appropriately divided according to the case.

(G)   Disclaimer of service provider

       1.     The service provider shall not be liable for loss or damage of all kinds if the loss or damage is caused by the service users as follows:

                 1.1     In case goods or items under the Section B, exclusively the Section B (Article 6), the service provider shall be liable for compensation equal to coverage amount mentioned in the Section D (Article 1) only. This applies to the case where the materials are not in accordance with the limits stipulated in the Section E.
                 1.2     If the service users neglect to inform the driver or the service provider in writing, or attach a sign that can be clearly seen on the packed materials as stipulated in
                 1.3    The violation of this agreement by sending goods or items mentioned in the Section C.
                 1.4   The delays in delivery of the goods and the items caused by a third party or external factors which are not caused by the service providers. For example, the inspection for illegal materials by the police or governmental officers.
                 1.5    The misconduct or the negligence of a third party in which the service provider is not involved. For example, the damage caused by the receiver or the governmental officers, including those authorized or employed by the service users to receive such material on their behalf.
                 1.6    Regarding delivery of food of any kind, or basket of flowers or other materials by motorcycle, if the packing materials are not sufficiently strong for the transportation or there is no material to protect possible damages that can be foreseen by the service users, the service provider shall not be responsible for such damage.
                 1.7   Other damage caused by the drivers which is beyond the control of the service provider which is not related to the transported goods or items.
                 1.8    If the service users or its representative fails to declare a clear proof to receive goods or items as determined by the service providers. If the users wish to follow up the transportation process, the service provider reserves the right to refuse responsibility for the damage found on goods or items.
                 1.9    In the event of deformation, degradation, explosion, fracture, deterioration, wilt or melting of the goods or materials which can be foreseen by the service users, the service provider shall not be liable for the damage.
       2.     The direct or indirect impact or damage of any kind which may include the loss of income, profit, business interest, loss of business opportunity or cost-saving, and any other damage whatsoever which may incurred due to the transportation of the goods and the items, regardless of the fact that the service provider acknowledges the risk of damage or not.
       3.     The service provider shall not be liable for the damage found on goods or items before receiving such materials to perform the service.
       4.     In case of damage due to accident or legal violation or any act against any of applicable laws during the transportation of goods or items, or the circumstance whose proofs, witnesses or related information are being investigated by public or private organization, including complaint or criminal or civil proceedings under any Act or law by any individual, the service provider reserves the right to provide assistance such as the follow-up the drivers, counterparty of the case or a third party, the search for evidence for any individual as a part of investigation for the settlement of the case. This excludes the case where legally valid proofs, such as warrant of witnesses, physical or material evidence, are declared to the service provider for cooperation. This is to prevent the falsification of evidence or any other illegal acts. However, it shall not waive the right of the service provider to choose any appropriate and reasonable act based on the damage in order to prevent other damage occur during or after incident investigation proceeded by public or private organization, or inquiry officer, prosecutor, or the court, as the case may be.

 

(H)   Claim for compensation for damage

       1.     The service provider shall, within 24 hours after the completion of goods or items delivery, claim for compensation for damage. If the claim is made after the period above, the service provider shall not be liable for such damage.
       2.     The assessment of damage shall be in accordance with the liability under goods or item insurance mentioned in Lalamove application or website.
       3.     Any claim must be made in writing and sent to info.th@lalamove.com. It must contain following information:
                 3.1    Goods or item delivery number;
                 3.2    Contact details of service user;
                 3.3    Proof of payment or receipt;
                 3.4    Photos of damaged materials; and
                 3.5    Copy of bank account to which the compensation will be transferred.
       4.     Regarding the right to claim for compensation due to damage, the service users shall have the right to claim only once time for per user per service, called as 1 claim or 1 case. The compensation will be made after the case consideration is finalized.
       5.     The service provider shall be liable for only the responsibility under the scope of work. The compensation shall be based on actual expenses, but it is limited at 3,000 Baht if the materials are sent by motorcycle; 7,000 Baht in case the materials are sent by 5-door cars or pickup trucks as stipulated in the Section D (Article 1).
       6.     The damage assessment of each case shall be finalized within 15 working days from the date on which the claim is received. The service provider reserves the right to refuse the liability in case of delay and failure to inform the service users of external factors which are not caused by the service provider.
       7.     The service provider shall make a compensation for service users via transfer to the bank account number given by the service users. The compensation may be equating to damage cost based on damage assessment, but it is limited at the rates mentioned in Section D (Article 1) and Section F (Article 5).

(I)   Limit of compensation for damage

       The service user agrees not to claim for additional compensation which is not mentioned in terms and conditions hereof, which the service user is eligible or permitted by the law to claim for compensation for damage or other costs which is not under the responsibility of the service providers. For example, the payment for fees, indemnities, other costs or taxes, stamp fees, duty, special insurance premium, including any other expenses whatsoever either before or after the service.

(J)   Tax withholding from payment for transportation service

      1.     If the service user paid by cash, the service user cannot withhold the tax. However, if the service user wishes to do so, the user is required to open the account to be a business group user of the service provider.
      2.     For business group users, they are eligible to deduct the payment for transportation service as withholding tax. The amount withheld shall be equal to 1% of the payment transferred to the bank account or top-up system. If the service users make a transfer or top-up via Lalamove application or website, the system will automatically deduct 1% as withholding tax.
      3.     If the users who withhold the tax for transportation service payment by 1% of the paid amount agree to deliver withholding tax certificate to the service provider to the address below.

“Lalamove EasyVan (Thailand) Co., Ltd.”
92/ 12- 13, Sathorn Thani Building 2, 8^th floor,
Sathorn Nua road, Silom sub-district,
Bangrak district, Bangkok 10500
Taxpayer ID: 0105557170242”

      4.     The original copy of receipt/ tax invoice (via post)
                 4.1    In case of top-up, the service provider shall issue the receipt within 7 days after the date on which the top-up is made.
                 4.2    Regarding service use, the service provider shall send a monthly summary of service use and tax invoice which includes the net amount of charge.
                 4.3    The service provider shall send a monthly summary of service use (monthly statement) to the service users on the 4th day of every month.
                 4.4    If the service users wish to change any of following information, they can inform of information change by using following forms:
                           4.4.1     New business place
                                        -    Go to: http://bit.ly/2MpFwhI
                           4.4.2     New mailing address
                                        -    Go to: http://bit.ly/2MtAT5f
                           4.4.3     New e-mail or additional e-mails
                                        -    Go to: http://bit.ly/2HLFqx9
                 4.5     To contact our accounting department for follow up the documentation process of receipt/ tax invoice, top-up status, please call us for further inquiry at 02-080-5201

(K)    Use of Lalamove application and website

      1.    The service users agree to request or use the service in Lalamove application or website in accordance with the service objectives of the service provider.
      2.    The service users agree not to cause any damage, destruction, degradation, deterioration, or any act of similar kinds to the information in Lalamove application or website.
      3.    The service users shall not change or alter any information in Lalamove application or website for fraudulent purposes or benefit of their own or a third party.
      4.    The service users shall not, verbally or in writing, defame the service provider or case a loss of income or benefit either by verbal or written communication, including advertisement or any act of similar kinds that involves the content in Lalamove application or website without legal right or eligibility.
      5.    If any damage under this Section occurs, the service provider shall be eligible to proceed as per its right and obligations either through civil or criminal proceedings or any legal procedures and have the right to claim for compensation for such damage.

(L)    Complaints or suggestions

      The service user may send a complaint or suggestion for improvement of service efficiency. You may give suggestion related to our service or other matters at info.th@lalamove.com

(M)    Modification or change of agreement or conditions of service users

      1.    The service provider hereby reserves the right to inform of modification or change in advance under the terms and conditions of service users mentioned herein. The service user can check the details at any time via Lalamove application or website.
      2.    The terms and conditions of the service users are last updated on 20 Feb 2019