Before You Start

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Earnings & Cash Outs
Track your earnings from completed orders, tips, and vehicle decal bonuses.
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Driver Ratings
Keeping driver ratings high ensures that you'll be one of the first to know about local deliveries.
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Tips for Success
A compiled list of techniques that successful Delivery Partners use, as well as a few tips on staying safe.
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Vehicle Decals
Earn more with the vehicle decal program while also qualifying for exclusive discounts.
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Local Support
For more information on how to use the Lalamove Driver App, and for questions on completing deliveries, reach out to support.

Completing Your First Delivery

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After you have an accepted an order you will be prompted to call the customer
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Directions will then guide you to the pick-up location
Swipe right on the green bar to notify the user that you have arrived.
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After loading the delivery, you will be directed to the drop-off location
Swipe right on the green bar after arriving to let the customer know.
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After unloading the delivery, swipe to complete the delivery
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Confirm the delivery is complete
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After you have an accepted an order you will be prompted to call the customer
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Directions will then guide you to the pick-up location
Swipe right on the green bar to notify the user that you have arrived.
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After loading the delivery, you will be directed to the drop-off location
Swipe right on the green bar after arriving to let the customer know.
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After unloading the delivery, swipe to complete the delivery
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Confirm the delivery is complete

After Completing Your Delivery

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Add toll fees (if necessary) and confirm the bill
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Confirm that the bill is accurate
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You will then be prompted to review the user
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Rate the user from 1-5 stars
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Write a review for the user and submit your rating
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That completes your order
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Refer to the Records tab to find past completed orders
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Add toll fees (if necessary) and confirm the bill
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Confirm that the bill is accurate
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You will then be prompted to review the user
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Rate the user from 1-5 stars
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Write a review for the user and submit your rating
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That completes your order
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Refer to the Records tab to find past completed orders

Have questions? We have answers!

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How will I be notified of a new order?

You must be logged in to your Lalamove Driver App and "On Duty" in order to see all new orders. You will receive a push and sound notification when new orders are generated. All orders can be seen on the “Take Orders” tab in your Lalamove Driver App. You'll never be penalized for being logged in and not accepting orders.

Can I accept multiple orders?

Yes, you can have a max of 3 orders at once. You are allowed one immediate order and 2 scheduled orders at a time.

Can I make more than one delivery at a time?

Your deliveries may have multiple stops but you will only be permitted to deliver for one client at a time.

How does the cash out process work?

In order to cash out you must have a minimum of $20 in your wallet. You may cash out as many times as you’d like. The most recent cash out will be deposited into your bank account. Please note, there is currently no "auto-cash out" feature available on the driver app, so drivers must cash out themselves.

 

 

Need more answers? Visit our FAQs.

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