Tips for Success
6 Tips from Lalamove's Top Drivers
Lalamove strives to give all of our drivers the tools to be successful and make deliveries work for their lifestyle and schedule. Here are a few of our biggest tips from the app's top-rated delivery partners:
When calling or meeting a user, be polite and professional. Not only does it create a more enjoyable experience, but it also leads to better driver ratings and tips.
Reading the order notes and calling the user to confirm details helps avoid delivery confusion or miscommunications. If you run into questions or other issues, you can call or use the chat function on the app to update the customer directly.
Leave your driver app running in the background, and turn on your notifications to be alerted as soon as new orders are available. Unlike other apps, Lalamove never penalizes drivers for being online and not accepting orders.
Lalamove doesn't penalize drivers for being online and not accepting orders. However, cancelling an order you've already accepted may lead to account deactivation, so only accept orders you will be able to complete!
Having items such as tie-downs, moving blankets, dollies, and food bags on hand help ensure you're ready for any delivery.
Before accepting a scheduled delivery, make sure it aligns with your personal schedule. Users rely on scheduled pickups for reliable delivery at their preferred time.
Preparing Your Vehicle
Having a prepared route on your phone helps to avoid traffic, as well as giving you a good idea of what time you need to leave.
A phone mount can also help for a hands-free view of directions while on the road.
Whether it's food delivery or large furniture, having a clean car helps to ensure items arrive safely. Clean cars are also essential for a professional appearance and better user tips.
Users and drivers are expected to treat others respectfully, help keep one another safe, and follow the law. You can report any incident that you believe violates Lalamove’s Community Guidelines to our support team, and we’ll review.
Getting 5 Stars
Just like Lalamove drivers can rate their customers, Lalamove users can also rate their driver and delivery experience.
To ensure 5 stars, we recommend:
- Communicating with your customer
- Conducting yourself with professionalism
- Ensuring the delivery item arrives safely and on time
If you run into questions or other issues, you can call or use the chat function on the app to update the customer directly. If you ever need further assistance, please reach out to your local driver team.