We maintain our relationships based on professionalism and fairness. Customer service is committed to supporting you on all your delivery journeys. Our customer service is trained and trusted to make the best decisions in every circumstance.

Critical offences that will incur a Permanent Ban:

  • Stealing
  • Distributing orders to others
  • Converting our platform orders to private orders
  • High order rejection rate (>25% in calendar month)
  • Low average poor rating (<4.5 average)

Severe offences that will incur an Account Suspension:

  • No show / No phone answer / lateness
  • Overcharge
  • Low average poor rating
  • Use of foul language
  • Canceling order with no valid reason