Frequently Asked Questions | Same Day Delivery

General

How does Lalamove work? Can I join part time?

Lalamove provides on-demand services by connecting driver partners on mobile and web apps. Drivers and couriers can take orders according to their own schedule. Lalamove offers both commision plan and monthly plan to full time or part time drivers.

How much can I earn per week with Lalamove?

The earning depends on working hour, location, and time period of taking order. Hours of higher demand is from 9:00am to 6:00pm and the districts of higher demand are Tsuen Wan, Kwun Tong, and Mong Kwok.

What do I have to do during the registration process?

Download Lalamove Driver apps and press "Sign up now" to complete the registration progress. After completing online quiz, paying security deposit, and once all document are approved, the account will be verified within 1 working day. (Required to install at least one sticker for van and truck driver)

How many days would it take for me to start earning?

Vehicle-related

My vehicle isn’t listed here. How can I drive for Lalamove?

3 vehicle types included light good vehicle(van), truck, and motorcycle are available to join Lalamove. You can choose "walker" if you own no vehicle listed above.

I own multiple vehicles. Can I attach them all to my driver profile?

You are allowed to open one more account in Lalamove with different vehicles. If you have multiple vehicles, you would need one account per vehicle.

Can I deliver with Lalamove without owning a vehicle?

Yes, you can join as a "Walker".

Can I share the same vehicle with my friends with two separate accounts?

No, same vehicle plate or vehicle can only apply for one Lalamove account.

Document-related

What information and documentation is required for registration?

1. Hong Kong ID card
2. Valid Driver License
3. Vehicle Photo
4. Vehicle Permit
5. Vehicle Registration Document
6. Profile picture

Will my documents be safe?

Yes,we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Training-related

I have scheduled my training but I am unable to attend. How do I reschedule?

Yes, please re-scheduled the training time in advance via Lalamove driver app.

What is the difference between Online training and In-person training?

For online training, you will have to get 18 marks within 3 times in 20 questions to get a passing score. It takes around 20- 30 minutes to completed the online training. Experienced tutor will offer in-person training. It takes around 1 hour to complete the in-person training.

Payment-related

Does Lalamove charge any fee to verify the account? If yes, how much?

$400 for entry fee includes $300 for deposit and $100 top up to your e-wallet.

Why do I need to make a deposit? Is the deposit money refundable?

Security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

The deposit is fully refundable upon closure of your Lalamove driver account after 3 months.

Once verified, how do I cash out my payments?

After verification, you can cash out the money to your bank account via Lalamove driver apps. The requested cash out amount will be paid within 14 working days. Remember to enter the correct bank information in Lalamove driver apps before you cash out from e-wallet.

Have more questions?

FAQs