Valentine's is on its way, and with it will come a great opportunity to strengthen your bond with the customers. Make sure to follow the below mentioned tips and directives to make the most of increased surge of demands on Valentine's Day:
*Going the extra mile for your customers this Valentine’s Day
Deliveries and dating don’t have much in common. Except that just like in relationships, this Valentine’s Day, putting some extra thought into your business’ deliveries could help find you a customer for life!
*First impressions count
Never underestimate a good first impression. Proper packaging of all your deliveries is just like dressing to impress on a first date. Show your style, creativity and brand identity with thoughtful and functional packaging designs. A new vibrant colour or a more Eco-friendly material could be just the trick to landing a good first feeling.
Offer your customers a truly exceptional experience by treating them with an unexpected surprise every now and again. Studies have shown that repeat customers spend more on a purchase than a first-time customer does, so now is the time to reward them! We’re thinking free reward points or waiving off service fees. A handwritten thank you note with every order adds an extra special touch.
*Don’t do all the talking
Don’t be afraid to sell yourself, you’ve got something special to offer after all. But also offer customers the chance to ask questions — an online form or, even better, a direct line to a real human on the other end! Send an email to follow up on their ordering and delivery experience and you might even get some useful feedback for future orders.
*Make yourself available
Meeting that special someone will never happen if you don’t put yourself out there. The same goes for great delivery service. Offer flexible delivery times and schedules that will prove too tempting for your customers to turn down.
Be clear and transparent on what you have to offer - whether it’s the estimated time of delivery, the price or even the refund policy - and you will earn repeat customers for your honest and straightforward approach.
*Keep in touch
On-demand delivery apps like Lalamove come loaded with features to make last-mile deliveries a breeze. Handy features like the ability to track your deliveries in real-time allow you to see the journey of your goods every step of the way.
Got deliveries to make during busy periods of the year like Valentine’s Day? Download the Lalamove app today to schedule your deliveries in a matter of minutes. You can also check out our business delivery solutions for bulk orders.