Select your language preference

  • English
  • Delivering Care during COVID-19: Lalamove is continuing to support the public and businesses for delivery needs during this period. We take the safety of our driver partners and customers seriously and have taken necessary precautions for safer deliveries. Learn more

    Precautions and Updates around COVID-19

    We are committed to delivering safely for you during COVID-19.

    For-website (1)

    Sharing and caring for our local communities.

    Our Delhi team partnered with Rohin Hood Army in Delhi - NCR Region. We participated in their #Mission30M, the largest food relief effort to serve 30 million citizens across India. Our aim to empower the local communities by delivering food and love to those in need will always be a matter of the utmost importance. 

     

    Lalamove has taken precautionary measures to ensure the safety and well-being of our drivers and customers at all times. We will continue to work closely with all our community members so that we can deliver the best possible service for you during this difficult time.

     

    Safe delivery procedures

    Safe delivery procedures

    Regular instructions are sent to our driver partners to ensure that appropriate safety measures are implemented for all the deliveries. This includes practicing good hygiene, sanitizing vehicles and limiting contact with customers to a minimum while making deliveries.

    Cash-free payment

    Cash-free payment

    Users are reminded to top up their e-wallet in the Lalamove app to avoid handling cash during orders.

    Contactless delivery

    Contactless delivery

    Customers can leave extra details for the delivery driver that can help make the entire process contactless. Our drivers have been instructed to maintain social distancing measures where possible and regularly sanitize their vehicles.

    deliver_care_logo-02

    Deliver Care
    In response to the heavy strain that COVID-19 has placed on communities and businesses offering frontline services, Lalamove has launched the Deliver Care initiative to empower the communities we work in and help deliver essential supplies and services.

    We have partnered with NGOs and businesses to help arrange deliveries of essential supplies including food packages, medicine and sanitary products to those in need.

    If you think Lalamove could be of assistance or you would like to find out more information about our Deliver Care initiative, please find our contact details here.

    Thank you for your support and stay safe!

    Frequently Asked Questions

    Can I still schedule a delivery during COVID-19?

    Yes, Lalamove is still operating a normal service where possible and is helping to deliver essentials goods on a daily basis. As a company we are adhering to all government regulations to ensure the safety of our drivers and customers during this difficult time.

    Is it possible to reduce contact with delivery drivers during my order?

    Our delivery-partners will do their best to ensure contact is reduced to a minimum while making your deliveries. You may leave additional notes on your order with instructions on where to place goods during drop-off and any other necessary information that can help us make the delivery entirely contactless.

    How is Lalamove ensuring the safety of its drivers?

    We are working to provide our drivers with hand sanitiser, masks and cleaning products or the funds to purchase them. Regular communications are sent to our delivery drivers to ensure safe delivery procedures are implemented. This includes practicing good hygiene, sanitizing vehicles and limiting contact to a minimum while making deliveries.

    Why am I receiving reminders to top up my e-wallet?

    We encourage our customers to top up their e-wallet in the Lalamove app to make cash-free payments on orders. This avoids our drivers and customers having to handle and exchange cash.

    Can Lalamove help my business to make deliveries?

    Yes! Lalamove is committed to empowering businesses, especially MSMEs, to take control of their deliveries and deliver the best experience for their customers. If your business has recently scaled up e-commerce orders or is now offering delivery for the very first time in response to COVID-19, get in touch with us today to discuss the right delivery solutions for you. Contact us at: here.