Frequently Asked Questions

General

How does Lalamove work? Can I join part time?

Lalamove provides on-demand services by connecting driver partners with local businesses and consumers for their delivery needs. Drivers can take orders according to their own schedule.

How much can I earn per week with Lalamove?

Earings depend on how the orders you take and how many orders you accept. Please see our user pricing for more details.

What do I have to do during the registration process?

Download the Driver Application and press "Sign up now" to complete the registration process. To become a verified driver you must provide a valid Drivers License, Vehicle Registration, and Vehicle Insurance. A background check will also be required.

How many days would it take for me to start earning?

Once you receive a copy of your cleared Background check you should be able to start driving within 24hrs. Background checks take on average 24-48hrs but can be up to 2 weeks in some cirumstances.

Vehicle-related

My vehicle isn’t listed here. How can I drive for Lalamove?

The vehicles that we offer on our platform are Sedan, SUV, Pick Up Truck, and Cargo Van. If you do not see your vehicle on one of the options , feel free to contact our customer support team at XXX for further clarification.

I own multiple vehicles. Can I attach them all to my driver profile?

Currently you can only register 1 vehicle per account. Please register the vehicle that you drive most often.

Can I deliver with Lalamove without owning a vehicle?

As long as you can provide proof of insurance with your name and other required documents you can drive for Lalamove.

Can I share the same vehicle with my friends with two separate accounts?

No, you are not allowed to share the vehicle with two separate accounts.

Document-related

What information and documentation is required for registration?

You will need to provide basic personal nad vehicle information in addition to the following Documents:
1. Profile Picture
2. Vehicle Insurance (driver must be listed as insured)
3. Vehicle Registration
4. Drivers License

Will my documents be safe?

Yes, all of your documents are kept for internal purposes only.

Training-related

I have scheduled my training but I am unable to attend. How do I reschedule?

You may reschedule your training within the app.

What is the difference between Online training and In-person training?

Online Training will have various videos and slides for you to watch on your own and have 3 attempts to obtain a passing score of 80% or better.

In person training will be lead by a Lalamove team member to guide you through the information and answer any questions you have.

Payment-related

Does Lalamove charge any fee to verify the account? If yes, how much?

No, there is no fee.

Why do I need to make a deposit? Is the deposit money refundable?

N/A

Once verified, how do I cash out my payments?

Drivers may cashout once a week with a minimum balance of $20. Cashouts are approved on Tuesdays and Fridays, so we suggest to request cash outs on Mondays and Thursdays to receive payments in shortest amount of time.

Have more questions?

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