What is NOT covered under this insurance?
As a general guide, we are unable to compensate for any loss or damage that occurs as a result of events or circumstances that are i) outside of our control; ii) before and after our delivery which includes, but not limited to:
- Late pickup from the driver
- Late delivery to the recipient
- Cancellation by clients
- Item accepted by the recipient
- Cash payment collected by driver from item’s recipient not returned to the client
- Valuable items (eg: cash, jewellery, porcelain)
- Illegal and dangerous items (eg: illegal drugs, contrabands)
- Ordnance (eg: firearms, ammunition)
- Fragile goods that are deemed to be poorly packaged and labelled*
*Lalamove reserves the final say to determine the adequacy of packaging.