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Experience even more secured deliveries with Lalamove insurance coverage

We value your trust in Lalamove to support your delivery needs and we understand how important peace of mind is when your goods are in transit.

To better serve your needs, you can now purchase insurance coverage for your deliveries with us from as low as RM4!

Why you should get our delivery insurance coverage?

insurance shield
Protection

Keep your items protected and stay assured with loss and damage coverage

insurance flexibility
Flexibility

Enjoy the flexibility to pick between 7 options depending on the vehicle and value of your goods

Pay per use
Pay-per-use

No monthly premiums, add it on to your order when you need it

What are the insurance coverage options?

Choose your insurance coverage depending on the vehicle type and value of delivered goods:

Insurance Table-4

How do I add insurance to my order?

insurance steps

 

What is covered under this insurance?

Goods that are accidentally lost, stolen, damaged or destroyed while being delivered by Lalamove. 

What is NOT covered under this insurance?

As a general guide, we are unable to compensate for any loss or damage that occurs as a result of events or circumstances that are i) outside of our control; ii) before and after our delivery which includes, but not limited to:


- Late pickup from the driver
- Late delivery to the recipient
- Cancellation by clients
- Item accepted by the recipient
- Cash payment collected by driver from item’s recipient not returned to the client
- Valuable items (eg: cash, jewellery, porcelain)
- Illegal and dangerous items (eg: illegal drugs, contrabands)
- Ordnance (eg: firearms, ammunition)
- Fragile goods that are deemed to be poorly packaged and labelled*

*Lalamove reserves the final say to determine the adequacy of packaging.

How do I make a claim?

claim steps

 

Click here to download our insurance claim form. For more details on our insurance coverage policy, please click here.