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  • Privacy Policy

    What Personal Data do we collect?

    LALAMOVE MALAYSIA SDN BHD (“LALAMOVE”) respects your right to privacy and we keep your Personal Data secure and we will only use your personal information in the manner in which you want us to.

    This Privacy Policy describes how LALAMOVE collects, uses, processes and discloses your Personal Data through the use of our website, web app or mobile app, products, features and our other services.

    “Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone, number, bank and credit card details, e-mail address, your image, identity card number, driver license ID, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.

    What do we use your Personal Data for?

    Any of the Personal Data we collect from you may be used in one of the following ways:

    • to personalize your experience: identifying your preferences and behaviour to help us better respond to your individual needs.

    • to improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you;

    • to improve customer service: your Personal Data helps us to more effectively respond to your customer service requests and support needs;

    • to process transactions swiftly and securely;

    • to perform internal operations to provide our services such as troubleshooting software bugs & operational problems, monitoring and analysing activity trends;

    • to administer a contest, promotion, survey or other site feature;

    • your Personal Data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    Collection of Personal Data

    We collect your Personal Data in the following manner: -

    a) When you provide your Personal Data to us, we collect your Personal Data when you voluntarily provide it to us such as below:-

    • when you fill up a user profile or registration form;
    • when you provide information to assess your eligibility to provide services as a driver;
    • when you interact with our social media pages;
    • when you participate in contests or events organised by us;
    • when you fill up demographic information in surveys.

    b) Your Personal Data may be collected when you are using our Services such as below:

    • your location (to detect pick-up and delivery locations);
    • feedback, ratings and compliments;
    • transaction information (such as payment method and distance travel);
    • information about your experience using our services (such as features used and content viewed);
    • personal data you enter in messages when you use our in-app communication features.

    c) We may collect your Personal Data from other sources, but we will make sure that the data is transferred to us in accordance with applicable laws wherein such sources would include:-

    • referral programmes;
    • our business partners such as payment providers;
    • insurance and financial providers;
    • publicly available data;
    • governmental sources of data;
    • when our users add you as an emergency contact; and
    • marketing services providers or partners.

    d) When you provide a third party’s Personal Data

    In some situations, you may provide a third party’s Personal Data (such as your spouse, family members or friends) to us. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, processed and disclosed as set out in this Policy.

    Personal Data of minors

    We do not knowingly collect Personal Data from any individual under the age of 18 years old. As a parent or legal guardian, please do not allow a minor under your care to submit Personal Data to us. In the event that any Personal Data of a minor is disclosed to LALAMOVE, you hereby signify your consent to the processing of the minor’s Personal Data as a parent or legal guardian of the minor and personally accept and agree to be bound by this Policy and take responsibility for his or her actions.

    How do we protect your Personal Data?

    To safeguard your Personal Data from unauthorised access, collection, use, disclosure, processing, copying, modification or similar risks, we have implemented a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, which may include (but not limited to): SSL certificate signing, TLS encryption, and hashed password storage.

    Your password is the key to your account. Please use unique numbers, letters and special characters and do not share your LALAMOVE password with anyone. If your password is leaked to a third party, you may lose control over your information and other data submitted to us and you could also be subject to legally binding actions taken from your account. As such, if your password has been compromised, you should immediately change the password.

    Do we use cookies?

    Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

    Updating Your Personal Data

    It is important that the Personal Data that you provide to us is accurate and complete for you to continue using our services. You are responsible for informing us of any changes to your Personal Data or in the event you believe that the Personal Data we have about you is inaccurate, incomplete, misleading or out of date.

    You can update your Personal Data anytime by accessing your account. If you are unable to update your Personal Data through your account, you can do so by contacting our data protection department.

    Do we disclose any Personal Data to third parties?

    We do not sell, trade, or otherwise transfer to third parties your Personal Data. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this Personal Data confidential. We may also release your Personal Data when we believe release is appropriate to comply with the law, enforce our site policies for the prevention or detection of a crime, protect public interest or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Disclosure of Personal Data

    The Personal Data which you have provided to us will generally be kept confidential, but your Personal Data may be disclosed to the following categories of parties:-

    a) any person to whom we are compelled or required to do so under law or in response to a government agency;

    b) government agencies and statutory authorities;

    c) our auditors, consultants, accountants or other financial or professional advisors;

    d) any other individuals or organizations with your consent or instructions;

    e) our subsidiaries and our associated companies;

    f) our service providers and business partners such as our vendors, consultants, marketing partners, research firms, payment processors and facilitators, data analytics providers and financial and insurance partners;

    g) if you are a customer, we will share the location of the pick-up and delivery locations with the drivers;

    h) if you are a driver, we will share your Personal Data with the customer, including your name and photo, vehicle make and model, number plate, location and your average rating;

    Client’s Right of Access and Correction

    Subject to registration, you have the right to request access to and correct your Personal Data held by us. In this respect, you may:-

    a) check whether we hold or use your Personal Data and request access to such data;

    b) request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;

    c) request that your Personal Data is retained by us for only as long as necessary for the fulfilment of the purposes for which it was collected;

    d) request that we specify or explain our policies and procedures in relation to data and the types of Personal Data handled by us; and

    e) withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period. However, if you withdraw your consent, it could affect our provision of services to you.

    The department/officer to whom written requests for access to your Personal Data or to correct and/or delete your Personal Data or for information regarding policies and procedures and types of Personal Data handled by us are set out below:

    Data Protection Officer

    Contact No: 03-7688 6555

    Email:

    Address:

    The original language in drafting this Privacy Policy is the English language. In the event of any conflict between the English and other language versions, the English version shall prevail. We shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on our website.

    Retention of Personal Data

    We will only retain your Personal Data for as long we are either required to by law or as is relevant for the purposes for which it was collected.

    We will cease to retain your Personal Data or remove the means by which the Personal Data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purposes for which the information was collected, and is no longer necessary for any legal or business purposes.

    International Transfer of Personal Data

    Your Personal Data may be transferred from a country, state and city in which you are present while using our services to another country, state and city. You understand and consent to the transfer of your Personal Data from your country to another country.

    Your consent

    By disclosing your Personal Data to us, you agree and consent to us processing your Personal Data for the purposes stated in this Privacy Policy. Nevertheless, you still have the right to withdraw your consent or restrict the purpose(s) and methods in which we process your Personal Data and the Personal Data relating to other persons who may be identified from your Personal Data at any time in accordance with the terms of this Privacy Policy.

    Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.lalamove.com

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page.