FAQs
General
How does Lalamove work? Can I join part time?
Lalamove is an App that connects drivers to clients who need delivery services. With Lalamove you decide which days and hours to work.
How much can I earn per week with Lalamove?
What do I have to do during the registration process?
How many days would it take for me to start earning?
As soon as your account is activated, you'll start to receive job notifications and make your earnings.
Vehicle-related
My vehicle isn’t listed here. How can I drive for Lalamove?
You can try to register your vehicle with us. If we eventually start with a new category that includes your vehicle, you'll be ahead in the line for activation. You can also registrate with rented vehicles!
I own multiple vehicles. Can I attach them all to my driver profile?
Each driver account is linked to a single vehicle. You can have multiples accounts, each one with one vehicle and phone number registrated.
Can I deliver with Lalamove without owning a vehicle?
Can I share the same vehicle with my friends with two separate accounts?
Yes, you can share a vehicle with a driver as long as each one has their own account and their own phone number.
Document-related
What information and documentation is required for registration?
Los documentos que solicitamos son: -Clabe interbancaria a nombre del conductor. -Licencia de manejo vigente. -Identificación oficial (INE, Pasaporte o Cartilla Militar) -Tarjeta de circulación vigente.
Will my documents be safe?
Your documents are safe, all our driver's documents are encrypted and they are not shared with anyone outside our company
Training-related
I have scheduled my training but I am unable to attend. How do I reschedule?
What is the difference between Online training and In-person training?
Both teach you all you need to know about how to use Lalamove App. We are currently working with online trainings only.
Payment-related
Does Lalamove charge any fee to verify the account? If yes, how much?
The driver's account activation is not charged.
Why do I need to make a deposit? Is the deposit money refundable?
The driver's deposit protects our drivers in the event of a package being damaged during transportation. This deposit is made at the moment in which the driver account is activated. The driver deposit is refunded as you decide to close your Lalamove account
Once verified, how do I cash out my payments?
Go to your digital wallet and select the "Cash out" option. Remember to always insert the total amount of money that you want to cash out. You can cash out until Tuesday in order to receive your earnings by Thursday.
Have more questions?
