Online shopping shouldn’t be easy for the customers only- it should make operations easy for business owners as well. That’s why we’re here to help! Read on some of our tips to to help you make operating an online business hassle-free.
Set up a social media page
Having your own website is great to feature your products. However, given that everyone nowadays are in social media 24/7, it would be great for you to have a page on these sites. Facebook and Instagram are often used by many different businesses not only to engage with their customers, but to directly sell their products. Not only can you advertise in these platforms, you can also generate customer leads using the different shopping features of sites such as Facebook. Check out how to do this in this detailed article.
Have a great after-sales support
You’ve made a sale - congratulations! However, that’s not where your service has to stop, because you should provide a great after-sales support should your customers need it. You have to learn that the best brands retain most of their customers not only by selling great products or services, but by providing caliber after-sales support. You can do this by always being reachable through different channels like Viber, Facebook Messenger and e-mail. You must also have a contact number from different couriers.
Offer cash on delivery
Most of your customers probably opted to shop online for the convenience of it, and you should follow through this! To give them a lot more convenience, you should offer cash on delivery. Say goodbye to the hassle of bank transfers and taking photos of receipts, because with Lalamove you can now offer cash on delivery in not just one or two but three ways! Check out how you can do it by reading this.
Integrate your delivery through API
Manually setting up orders can get very exhausting and time-consuming. If you have your own website, you should maximize it and use API to automate deliveries - and we can definitely help you with that. With Lalamove’s API integration, we can make placing delivery orders hassle-free not only for your customers, but for you as well! Contact our sales team now to learn how.