Experience even more secure deliveries

Read the Declarations HERE.

Read the Policy Wording HERE.

Insurance can be added on before order pickup, once order is picked up the order will no longer be eligible for insurance.

This will be dependent on your payment method:

• Credit orders: The amount will be deducted through the user wallet as per usual orders
• Cash orders: Our driver partners will collect the payment on behalf.

Not at the moment, however we are working hard to provide this option to all types of clients.

(a) Civil Commotion;
(b) Conditions of Carriage;
(c) Cyber Attack;
(d) Delay;
(e) Faulty Workmanship;
(f) Fraud, Dishonesty and Intentional Conduct;
(g) Inherent Vice;
(h) Insufficiency of Packaging and Incorrect Address any insufficiency or deficiency of packing and/or packaging including but not limited to:
(i) fragile goods not being labelled as fragile; or (ii) failure to provide accurate or correct Consigned Address. This exclusion will not apply if the insufficiency, deficiency or failure did not contribute to the Loss, damage or destruction of the Property;
(i) Lawful Seizure;
(j) Mechanical, Electrical or Electronic Failure;
(k) Ordinary Leakage;
(l) Radioactive Contamination, Chemical Biological, Bio-Chemical and Electromagnetic Weapons;
(m) Rust, Oxidisation and/or Discolouration;
(n) War and Terrorism

(a) bullion;
(b) cash securities and other cash equivalents;
(c) goods which are banned, prohibited or otherwise excluded by any law, regulation or statute of any jurisdiction from which the Property is collected, delivered, or through which the Property is Transported;
(d) live animals or plants;
(e) precious jewellery, metals, stones;
(f) temperature sensitive goods (excluding F&B);
(g) Other things marked as prohibited in our T&Cs

No. Delivery orders with refrigerated service selected will not be covered by Chubb as per Chubb coverage exclusion: (f) temperature sensitive goods (excluding F&B).

While this is not available yet, we are working hard to continuously provide you with even more secure options. Keep a look out!

Yes, from the moment the goods are picked up and for the remaining duration of the order.

The coverage will be for the whole order, and on per stop level.

Please submit your claim form to our insurance partner, Chubb, for immediate assistance on claims. We will support you and work with Chubb to provide any additional information they will require.

Email: claims.sg@chubb.com

Number: +65 6398 8000

*Claim form can be accessed via mobile and web app: Help Center -> Insurance Claims -> Claim Insurance -> Download Claim Form

Chubb will assess your claim and will reply to you within 10 business days from the first acknowledgment with outcome of the claim.

Chubb will make payment within 7 business days from the date of claim assessment outcome on payable claims.