Frequently Asked Questions

 

What is Lalamove’s operating hours?

The Lalamove app operates 24/7 all year round, so you can place an order anytime!

For delivery enquiries, our customer service team operates from 9am to 10pm daily, including public holidays.

Can I deliver large and bulky items?

Sure! Select the Full Vehicle option in the app and choose from a 1.7m van, 2.4m van, 10ft lorry, or 14ft lorry for your delivery.

Where does Lalamove deliver to?

Lalamove delivers to any location within Singapore. An additional charge applies for restricted zones such as Jurong Island, Jurong Port, PSA Ports, SATS, Aerospace zones, Shipyards, Airline Road, Airport Cargo Road, Airport zones, ALPS Ave, Camps, Checkpoints, Construction sites, and Supply bases.

Are there any delivery restrictions?

Fragile items (such as cupcakes and glassware) and items requiring assembly are not recommended for delivery on the platform. Lalamove will not liable for damages related to such deliveries.

When will my items be delivered?

Once an order has been placed for immediate delivery, your items will be delivered within 55 min after the driver picks up the items.

For van and lorry orders with moving services, deliveries will be completed within 2 hours.

How do I know which vehicle type I need?

Please refer to the following dimensions to determine a suitable choice of vehicle for your needs.

Max dimensions for motorbike: 40cm (L) x 25cm (B) x 25cm (H)
Examples of delivery: Document, small parcels

Max dimensions for car: 70cm (L) x 40cm (B) x 40cm (H)
Examples of delivery: Flowers, food

Max dimensions of 1.7m van: 170cm (L) x 130cm (B) x 110cm (H)
Examples of delivery: Bulky items not exceeding above dimensions

Max dimensions of 2.4m van: 240cm (L) x 130cm (B) x 130cm (H)
Examples of delivery: Bulky items not exceeding above dimensions

Max dimensions of 10ft lorry: 300cm (L) x 150cm (B) x 180cm (H)
Examples of delivery: Bulky items not exceeding above dimensions

Max Dimensions of 14ft Lorry: 430cm (L) x 180cm (B) x 200cm (H)
Examples of delivery: Bulky items not exceeding above dimensions

Can I modify my order after placing it?

No, this feature is not available at the moment. Kindly call our customer service team at 6631 8383 to cancel your order. For urgent cancellations, do reach out to your assigned driver to let him know that you no longer require the delivery service.

I need to cancel an order. Will I be charged a cancellation fee?

A cancellation fee will only apply if the driver is already on his/her way for the pickup.

How do I make payment for the delivery?

Please prepare cash for the delivery. For business users who prefer to use our digital wallet, please email to business.sg@lalamove.com to enquire more about the corporate account.

How do I sign up for a corporate account?

Please email to business.sg@lalamove.com to enquire more about the setup of a corporate account. A representative will be in touch within 3 working days to answer your queries.

Is there insurance coverage on my delivery?

Lalamove provides insurance coverage of up to S$200, subjected to further consideration. Kindly email to info.sg@lalamove with your claims information within 24 hours of the delivery completion time. Claims submitted after the stipulated timeframe will not be entertained.