Select your language preference

  • English
  • Delivering Care during COVID-19: Lalamove is continuing to support the public and businesses for delivery needs during Circuit Breaker and beyond. However, we take the safety of our driver partners and customers seriously and have taken necessary precautions for safer deliveries. Learn more

    We are also keen to partner with NGOs and other organisations to “deliver care” to communities most in need during this difficult time. If you are looking for a delivery partner or if there's any enquiry, please contact us at:

    Integrating last mile delivery into e-commerce platforms

    An Online Retailer Focused on the Offline Experience 

    Merci Dandy is a men’s fashion online retailer, with a difference. Customers simply tell their style advisors their preferences, and then receive a personalised selection of Europe’s hottest new labels and designer brands in a box, right on their door step. Customers have 5 days to try everything out to their heart’s content and then the remaining items are collected by delivery, without a fuss.

    Industry: Retail, E-commerce
    • requires fast, on-demand turnaround times
    • multiple trips with multi-point destinations
    • a private fleet is outside of available budget
    Solution: Lalamove for Business



    One of our promises is to make things simple and easy for our customers. Merci Dandy, put simply, is fashion made simple.- Chloé Berger, Co-Founder, Merci Dandy.





    Private Fleet for Last Mile Delivery?


    A typical private fleet could account for 50-60% of the total operating expenses.


    Merci Dandy seeks to shakeup the e-commerce sector by providing highly personalised service and simplicity throughout their customers’ entire experience. To achieve this degree of convenience, Merci Dandy first and foremost needed a reliable delivery network in order to get the goods to and fro between themselves and their customers, on-demand. Traditionally this sort of flexibility and reliability is possible with a privately-owned fleet of vehicles. But outbound and reverse logistics demand substantial resources to acquire, manage and maintain. Getting the goods out to their customers is relatively straightforward enough, but collecting the returning items is in another league of difficult.

    The total cost of ownership for example, includes vehicle purchase, fuel and drivers, maintenance and licensing. Other indirect costs are training and supervision, compliance and not to mention, risks and liabilities. What’s more, an efficient private fleet often requires a certain level of economies of scale, and requires a team of logistics personnel to constantly evaluate.

    For Merci Dandy, a private fleet would not have been a feasible option. They wanted to free up resources and focus on what they do best. They wanted a door-to-door delivery service that wouldn’t cost an arm and a leg, a more personal touch where the goods are delivered by hand, and a seamless experience for the customers where the return of the items is just as straightforward as how they received them.

    Where Lalamove Fits In

    Lalamove takes the hassle and costs out of managing our own drivers.- Magali Portes, Co-Founder, Merci Dandy.

    Lalamove was first discovered by Merci Dandy when it became apparent to them that other professionals and businesses also utilize their logistics services. They offer a great degree of flexibility, as Merci Dandy is required to react instantly as soon as orders are placed. With Lalamove’s 55 minute motorcycle service, deliveries are speedy and destinations are as flexible as can be. And to top it off, Lalamove is even able to provide drivers who speak fluent English, which is exactly what they’re looking for.

    Lalamove last mile delivery for merci dandy

    In terms of management and fleet tracking, Merci Dandy is able to make use of Lalamove’s platform to keep track, in real time, of where their boxes of goodies are. “It’s a convenient and user-friendly way to interact with the service provider.” Magali said. For them, an on-demand, 24/7 service is crucial in both getting the items out to their customers as well as collecting them after the fitting period is up. It’s not just their customers who get to enjoy the convenience and flexibility. 

    For us, logistics is the key to success. We wanted to partner with the best-in-class player.” - Chloé Berger, Co-Founder of Merci Dandy.

    Lalamove last mile delivery for merci dandy   

    Merci Dandy’s Founders, Chloé Berger and Magali Portes sum up their experience with integrating Lalamove’s last mile delivery into their online retail business, in one sentence:

    We’ve been with Lalamove from day one and we can attest to how they’re instrumental in helping us keep our customers satisfied!


    Enroll as a Business customer and enjoy the perks!




    Share this on

    Lalamove Singapore

    Related Posts

    delivery service

    On-demand delivery meets B2B e-commerce

    December 16, 2020

    On-demand delivery meets B2B e-commerce

    EEZEE is Singapore’s first B2B online marketplace that connects sellers to buyers for industrial hardware and business supplies. This one-of-a-kind pl...
    Read More
    delivery service

    Increasing customer satisfaction for your household and furniture business

    July 3, 2020

    Increasing customer satisfaction for your household and furniture business

    An on-demand furniture delivery service? Delivery may seem like an additional or optional service but having them can certainly increase customer’s sa...
    Read More
    delivery service

    Same Day Delivery: Business Solution To Enhance Client Experience

    July 28, 2017

    Same Day Delivery: Business Solution To Enhance Client Experience

    With tech-savvy Gen-Y defining market demand, e-tailing competition and changing technology, the ability to get your products out to client fast is th...
    Read More


    Recent Posts

    Lalamove Enables Plain Vanilla’s Foray into Online Food Delivery
    December 15, 2020
    Try Purchase Service with Lalamove
    December 15, 2020
    On demand furniture delivery service
    December 15, 2020
    4 Reasons Why Lalamove Is Your Best Same Day Flower Delivery Partner!
    December 15, 2020
    5 Types of Moving Services Users in Singapore
    November 23, 2020