Delivering Care during COVID-19: Lalamove is continuing to support the public and businesses for delivery needs during Circuit Breaker and beyond. However, we take the safety of our driver partners and customers seriously and have taken necessary precautions for safer deliveries. Learn more

We are also keen to partner with NGOs and other organisations to “deliver care” to communities most in need during this difficult time. If you are looking for a delivery partner or if there's any enquiry, please contact us at: info.sg@lalamove.com

Precautions and Updates around COVID-19

We are committed to making safe deliveries during COVID-19.

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Lalamove has taken precautionary measures to ensure the safety and wellbeing of our drivers and customers at all times. We will continue to work closely in all our communities so that we can deliver the best possible service for you during this difficult time.

 

Safe delivery procedures

Safe delivery procedures

Regular communications are sent to our delivery drivers to ensure safe delivery procedures are implemented. This includes practising good hygiene, sanitizing vehicles and limiting contact to a minimum while making deliveries.

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Cash-free payment

Users are reminded to top up their e-wallet in the Lalamove app to avoid handling cash during orders.

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Contactless delivery

In line with national efforts to maintain social distancing, all deliveries will be made contactless where possible. Customers can leave additional notes to communicate any contactless delivery instructions with their delivery driver. Our drivers have been instructed to drop off your goods and stand a metre away while waiting for you.

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Purchase Service

If leaving home to buy essentials is difficult for you or your loved ones right now, the Lalamove Purchase Service can help you to buy goods and have them delivered straight to your door that same day. Find out more here

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Empowering local communities
In response to the difficulty COVID-19 has placed on communities and businesses offering frontline services, Lalamove has launched the Deliver Care initiative to empower the communities we work in and help deliver essential supplies and services. We have partnered with NGOs and businesses to help arrange deliveries of essential supplies including food packages, medicine and sanitary products to those in need.

If you think Lalamove could be of assistance or you would like to find out more information about Deliver Care, please contact us at info.sg@lalamove.com

Thank you for continuing to support us and stay safe!

Frequently Asked Questions

Can I still schedule a delivery during COVID-19?

Yes, Lalamove is still operating a normal service where possible and is helping to deliver essentials goods on a daily basis. As a company, we are adhering to all government regulations to ensure the safety of our drivers and customers during circuit breaker.

Is it possible to reduce contact with delivery drivers during my order?

Our delivery-partners are instructed to provide contactless delivery by default where possible. All deliveries will be placed at your designated drop off point, after which the driver will wait for you a metre away. You may leave additional notes on your order with instructions on where to place goods during drop-off and any other necessary information.

How is Lalamove ensuring the safety of its drivers?

We are working to provide our drivers with hand sanitiser, masks and cleaning products or the funds to purchase them. Regular communications are sent to our delivery drivers to ensure safe delivery procedures are implemented. This includes practicing good hygiene, sanitizing vehicles and limiting contact to a minimum while making deliveries.

Why am I receiving reminders to top up my e-wallet?

We encourage our customers to top up their e-wallet in the Lalamove app to make cash-free payments on orders. This avoids our drivers and customers having to handle and exchange cash.

Can Lalamove help my business to make deliveries?

Yes! Lalamove is committed to empowering businesses, especially MSMEs, to take control of their deliveries and deliver the best experience for their customers. If your business has recently scaled up e-commerce orders or is now offering delivery for the very first time in response to COVID-19, get in touch with us today to discuss the right delivery solutions for you. Contact us at: 6631 8383 or visit Lalamove for Business