English

Select your language preference

  • English
  • 繁體中文
  • Precautions and Updates around COVID-19

    We are committed to making safe deliveries during COVID-19.

    lalamove_coverpage_covid_19-1

    Lalamove has taken precautionary measures to ensure the safety and wellbeing of our drivers and customers at all times. We will continue to work closely in all our communities so that we can deliver the best possible service for you during this difficult time.

     

    Safe delivery procedures

    Safe delivery procedures

    Regular communications are sent to our delivery drivers to ensure safe delivery procedures are implemented. This includes practicing good hygiene, sanitizing vehicles and limiting contact to a minimum while making deliveries. 

    cash free

    Cash-free payment

    Users are reminded to top up their e-wallet in the Lalamove app to avoid handling cash during orders. The minimum top up amount is $1,000.

    Contactless delivery

    Contactless delivery

    In line with national efforts to maintain social distancing, all deliveries will be made contactless where possible. Customers can leave additional notes to communicate any contactless delivery measures with their delivery driver. Our drivers have been instructed to stand a metre away after dropping off your goods while waiting for you.

    purchase

    Purchase Service

    If leaving home to buy essentials is difficult for you or your loved ones right now, the Lalamove Purchase Service can help you to buy goods and have delivered straight to your door that same day. Find out more here

    deliver_care_logo-02

    Deliver Care
    In response to the difficulty COVID-19 has placed on communities and businesses offering frontline services, Lalamove has launched the Deliver Care initiative to empower the communities we work in and help deliver essential supplies and services.

    We have partnered with NGOs and businesses to help arrange deliveries of essential supplies including food packages, medicine and sanitary products to those in need.

    If you think Lalamove could be of assistance or you would like to find out more information about our Deliver Care initiative, please contact us at cs.tw@lalamove.com

    Thank you for continuing to support us and stay safe!

    Frequently Asked Questions

    Can I still schedule a delivery during COVID-19?

    Yes, Lalamove is still operating a normal service where possible and is helping to deliver essentials goods on a daily basis. As a company we are adhering to all government regulations to ensure the safety of our drivers and customers during this time.

    Is it possible to reduce contact with delivery drivers during my order?

    Our delivery-partners will do their best to ensure contact is reduced to a minimum while making your deliveries. You may leave additional notes on your order with instructions on where to place goods during drop-off and any other necessary information.

    How is Lalamove ensuring the safety of its drivers?

    We are working to provide our drivers with hand sanitiser, masks and cleaning products or the funds to purchase them. Regular communications are sent to our delivery drivers to ensure safe delivery procedures are implemented. This includes practicing good hygiene, sanitizing vehicles and limiting contact to a minimum while making deliveries.

    Why am I receiving reminders to top up my e-wallet?

    We encourage our customers to top up their e-wallet in the Lalamove app to make cash-free payments on orders. This avoids our drivers and customers having to handle and exchange cash.

    Can Lalamove help my business to make deliveries?

    Yes! Lalamove is committed to empowering businesses, especially MSMEs, to take control of their deliveries and deliver the best experience for their customers. If your business has recently scaled up e-commerce orders or is now offering delivery for the very first time in response to COVID-19, get in touch with us today to discuss the right delivery solutions for you. Contact us at: https://www.lalamove.com/taiwan/taipei/en/corporate