Driver Frequently Asked Questions

Account options

How to reset my password?

Click forgot password in the Lalamove Driver App. It will then ask you to call our Customer Service team at 02-0345252 Customer Service will then provide you a default password to use to login through the app.

How to update my vehicle?

To update your vehicle kindly send an email to With the attachments of the vehicle's front view, side view and back view of your vehicle. Place in the subject line of the email "VEHICLE UPDATE"

How to update my bank information?

Tap on 'My Wallet' > 'Bank Info'> Select 'Edit' to update bank information. Remember to tap 'Save'.

How do I update my mobile number?

You must call the Customer Service at 02-0345252 to request to update your mobile number.


What should I do if I am rated wrongly?

If you rated wrongly you can edit the rating on you Driver app

How do I rate my customers?

After the order has been completed, go to "Records" tab and click the orders you want to rate the customer inside the booking details.

Accepting an order

How are the prices determined?

Prices are determined via the distance from pickup point to drop point and via the vehicle type.

Can I accept multiple orders?

Yes you can with a minimum of 2-3 hours of interval per order

How do I contact the customer?

Once you press the "Take order" button. The booking will be awarded to you. Inside the booking details you will see the name and contact number of the client beside that you will see a "Call now" button. It will direct you to the dialer and will automatically call the client.

Cancelling my order

How do I cancel my order?

You must call the Customer Service at 02-0345252 to cancel your order.

Performing an order

What do I do if the item is not ready for collection?

Wait for 30 minutes. After the 30 minute mark kindly call our Customer Service at 02-0345252 to inform the customer that there will be a "Waiting time" charge.

Can I charge for parking charges?

Yes you may. Parking charges are shouldered by our clients provided that you give them a receipt of the parking. But before you park you would need to inform the client that you will be parking in a pay parking.

Completing an order

How do I issue a receipt?

If the customer requires a receipt, please direct them to Lalamove's hotline at 6631 8383. Please do not issue any receipts on behalf of Lalamove to the customer.

What should I do if the recipient is not ready for collection?

Please call our customer service hotline at 6631 8383 for assistance.