The Lalamove Client App is available for you to download on both the App Store and Google Play.
Lalamove can transport all types of goods, from important documents to bulky furniture or commercial goods. Visit our blog to get a list of suggested Lalamove-able items!
In line with national efforts to maintain social distancing, all deliveries will be made contactless where possible. Customers can leave additional notes to communicate any contactless delivery instructions with their delivery driver. Our drivers have been instructed to drop off your goods and maintain a safe distance away while waiting for you.
Please visit our pricing page for a full breakdown of costs.
Yes, as long as the item(s) you are sending fits appropriately in the vehicle service type you selected, we can deliver your items.
In order to receive e-receipts on the Lalamove platform, activate the "e-receipts" function in the app. The e-receipt will be sent to your registered email address once the order is completed. Don't want to receive e-receipts? Deactivate the function by clicking 'Edit Profile' and toggle the e-receipt option.
You can pay by credit or debit card in your Lalamove app.
An order may be cancelled within 5 minutes of a driver accepting your order but you will need to create a new order if you would still like your item delivered on the Lalamove platform.
For immediate orders, you can cancel anytime within 5 minutes of a driver accepting your order for delivery. This action can be done through the order screen in the Lalamove App. For scheduled orders, you may cancel anytime between placing your order and up to 25 minutes after a driver accepts your order. This cancellation can also be done from the order screen on the Lalamove User App.
Lalamove is not responsible for lost, stolen, or damaged items. If there are any issues with an ongoing pending delivery, you may contact our customer support team within the Lalamove App to discuss any further issues you may have.