If you forget your password, you can reset it at 'Login page > Forgot your password?'. You will have to enter your mobile number or email address associated with your Lalamove account.
If you select the email option, you will receive the email in a few minutes. The email contains a link to reset your password. It is recommended to create a unique password for Lalamove.
If you are not receiving receipts or email from Lalamove, please check your email account’s spam or junk folder. If you find Lalamove emails there, mark them as ‘not junk’ so that future Lalamove emails will arrive in your inbox.
"You can update your email to receive receipts anytime:
Your wallet has to be setup before you can start using it. You can contact us at info.hcmc@lalamove.com for more information on how to get started.
When your wallet is ready and you want to place an order,
Select ‘Cash’ above the ‘Place Order’ button.
Payment will be updated and you are ready to go.
Lalamove offers promotions to provide discounts on orders to user. To apply a discount to an order, enter the promo code before placing an order.
Lalamove rewards will be applied when you place an order. To check your rewards balance, select ‘Wallet’ from your app menu. Then tap ‘Rewards’.
Before your order pickup time, your app provides an ETA for when your driver should arrive at your pickup location.
After your driver has picked up the items, your app provides an ETA for when your driver should arrive at the final drop off location.
Please note that ETA times are estimated and not guaranteed. A variety of factors like heavy traffic and bad weather can impact travel time.
If you like to edit details on your order, you can call our customer service hotline at (028) 73046686 during working hours.
If you like to contact your driver for an order, you can go to select the order from ‘Records’ in the app menu. Tap on ‘Call Driver’ to call the driver.
You can cancel a trip before or after you have been matched with a driver but a cancellation fee will only apply if the driver is already on his/her way for the pickup.
To cancel before a match:
Hold the cross icon till a dialog ‘Are you sure you want to cancel the order?’ appears.
Tap on ‘Cancel Order’.
To cancel within 5 minutes after a match:
Hold the cross icon till a dialog ‘Are you sure you want to cancel the order?’ appears.
Tap on ‘Cancel Order’.
To cancel more than 5 minutes after a match:
If you like to cancel an order 5 minutes after a match, you’ll have to call our customer service (028) 73046686 at workinh hour to do a cancellation. A cancellation fee may be required.
After you’ve matched with a driver, your app shares info about the vehicle and driver for your order. When the driver arrives at your pickup location, confirm that the driver matches with photo and plate no. of the driver on the app. Driver will often ask your name before picking up the items.
If you like to cancel an order, you’ll have to call our customer service at 028 7304 6686 to do a cancellation. You may be charged a cancellation fee.
You don't have to pay parking charges. However, you can always support drivers with "door-to-door" additional service
Users and drivers rate each other after the completion of an order. At the end of each order, you may rate your driver from 1 to 5 stars. Most users give a 5 star rating for drivers unless there was a problem with the trip.
To make sure that quality is maintained on the Lalamove platform, we review user feedback regularly. Drivers will never see the ratings you give.
When an order ends, we automatically send a receipt to the email address in your Lalamove account. If you aren’t receiving receipts, check the spam or junk folder of your email address and make sure the toggle is turned ON for receiving e-receipts. You can review your email address by selecting ‘Settings’ from your app menu. Tap on the ‘Edit’ button beside your email address to edit it
Founded in 2013 as EasyVan in Hong Kong, Lalamove is the leading last-minute intra-city delivery technology is Asia. Through its groundbreaking mobile & desktop platform, Lalamove connects users with motorcycle, car, van, lorry and truck drivers.
Creating a Lalamove account requires a valid email address and phone number. You’ll need to create a password and agree to our privacy policy and terms and conditions.
Fill in your first and last name, phone number and email. Once completed, we will send a text message to verify your phone number. Once you entered the pin number sent via text, you’ll be able to use your app to place an order.
For corporate account, please visit here or email to info.hcmc@lalamove.com to enquire more about the setup of a corporate account. A representative will be in touch within 3 working days to answer your queries.
If you are unable to sign up for a new account because your number is already registered, please contact us 028 7304 6686 at working hours.
Simply visit www.lalamove.com on your computer and click on the Sign Up button. It will take you to our web app.
You can sign up to drive with our driver app. Download the Lalamove driver app from the Apple App store or Google Play store. After signing up, you’ll be able to accept orders with your driver app.
For more information about signing up to drive with Lalamove, please visit the link below to introduce you about Lalamove.
The Lalamove app operates 24/7 all year round, so you can place an order anytime!
For delivery enquiries, our customer service team operating details are as follow:
Mon-Fri: 8am-8:30pm
Sat: 8am-8pm
Sun-Public: 9am-6:30pm
Yes, we can deliver items up to 1,000kg.
Lalamove delivers to any location within Hanoi, excluding Đông Anh, Sóc Sơn, and Ba Vì.
Illegal items are prohibited. Fragile items (such as cupcakes and glassware) and items requiring assembly are not recommended for delivery on the platform. Lalamove will not be liable for damages related to such deliveries.
Once an order has been placed for immediate delivery, your items will be delivered within 55 min after the driver picks up the items.
