Frequently Asked Questions – Drivers
How to reset my password?
At the log in screen, select 'Forget Password' and you will be given an OTP to reset your password.
I've changed my vehicle. What should I do to update my profile?
For update of Vehicle details, do head to your Driver App > Profile > Settings > View Personal Info > Vehicle Details
How to update my bank information?
How do I update my mobile number?
How to close my driver account and get my security deposit?
- In order to close your account, kindly go to your Profile in the driver app -> Settings -> View Personal Info -> Delete Account.
- Do update your bank details as well in the driver app under Wallet - Edit Bank Information as we are not able to do so from the system due to security reasons for the deposit and wallet balance (if any) to be processed.
- Do also take note the processing time for account deletion will be 20 working days.
What should I do if I am rated wrongly?
Please drop us an email at firstname.lastname@example.org and provide us with the order ID. We will review the ratings and will advice you on the outcome of the bad rating.
How do I rate my customers?
After the order is completed, go to 'Records', and click on the order you'd like to rate the customer for. Next, tap on 'Rate client'.
Performing an order
How are the prices determined?
Prices are made up of a base fare on vehicle type, distance travelled, and additional services (if required)
Can I accept multiple orders?
What information can I view?
Once you accept the order, you will be able to see the customer's delivery address and contact number.
How do I contact the customer?
The customer's contact number will be shown in app once you accept the order
How do I cancel my order?
To cancel an order, please contact to one of our live chat customer service representatives and explain your situation. You will be expected to submit a valid reason and proof (if appicable), as this may influence your service quality bar.
What do I do if the item is not ready for collection?
If the customer is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf.
If the customer is still uncontactable, more instructions will be provided by Lalamove.
Can I charge for ERP/parking fees?
ERP & parking fees cannot be charged to the customer. The price reflected on the app is the final price including surcharges, subsidy etc.
Completing an order
How do I issue a receipt?
What should I do if the recipient is not ready for collection?
If the recipient is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.
How can I join Lalamove as a driver?
You will need to download the Lalamove Driver App and register an account. You will need to undergo the training and upload the relevant documents. We will reach out to you to advise you on the next step.
Do I need to have my own vehicle?
No, you may rent a vehicle from any of our Rental Partners!
Where do I purchase the LalaBag?
Do head to your Driver App > Profile > Lalakit to schedule a Lalabag pickup appointment to purchase the Lalabag!
The payment is strictly via PayNow/PayLah! during collection at our office.
We are open Monday - Friday, 9am - 6pm and will be out for lunch from 1pm - 2pm.
What kind of vehicle does Lalamove accept?
What are your delivery charges like?
You will be paid according to the delivery charges that are shown in app.
These charges are based on distance travelled, type of vehicle, and additional services like moving services (applicable for van/lorry service).
When do I get paid?
For cash delivery, customers will make payment in cash to the drivers upon completion of the order.
For the cashout of the in-app driver's wallet, requests made before every Sunday 23:59 will be paid out on the following Wednesday, unless otherwise stated.
Is there a fixed work schedule I have to follow?
Your work schedule is completely flexible and dependent on the number of orders you take on. We seek your commitment in not cancelling jobs that you have chosen.
Is there a dress code I have to follow?
Please dress appropriately for the delivery, and refrain from wearing slippers and/or singlets.
Where can I find all the benefits as a Driver Partner?
To view the complete list of benefits as a Lalamove Driver Partner, you may refer here.