Frequently Asked Questions – Drivers

Account options

How to reset my password?

At the log in screen, select 'Forget Password' and you will be given an OTP to reset your password.

How to update my vehicle?

Fill up the Change of Details Form and submit it. Your vehicle will be updated within 2 working days. For any changes to MPV, van and lorry, head down to our office after submitting the form for sticker pasting before any changes can be made.

How to update my bank information?

Tap on 'Wallet' > 'Bank car information> Select 'Edit information' to update bank information. Remember to tap 'Save'.

How do I update my mobile number?

Fill up the Change of Details Form and submit it. Your new contact number will be updated within 2 working days.

How to close my driver account and get my security deposit?

To close your driver's account, fill in the account closure form here.

Upon submitting the form, you will receive your security deposit + wallet balance (if any) in your bank account in 2 weeks time (Wednesday)

Ratings

What should I do if I am rated wrongly?

Please drop us an email at info.sg@lalamove.com for us to investigate the recent ratings you have received.

How do I rate my customers?

After the order is completed, go to 'Records', and click on the order you'd like to rate the customer for. Next, tap on 'Rate client'.

Performing an order

How are the prices determined?

Prices are made up of a base fare on vehicle type, distance travelled, and additional services (if required)

Can I accept multiple orders?

Yes, you can accept multiple orders as long as they do not fall within the same delivery window. Do ensure you’re punctual for every pick-up and delivery.

What information can I view?

Once you accept the order, you will be able to see the customer's delivery address and contact number.

How do I contact the customer?

The customer's contact number will be shown in app once you accept the order

How do I cancel my order?

Please do not cancel an order prior to informing us. Please live chat to our Customer Service agent and let us know why you wish to cancel an order. You will need to provide a valid reason and proof (if applicable).

What do I do if the item is not ready for collection?

If the customer is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

Can I charge for ERP/parking fees?

ERP and parking fees cannot be charged to the customer. We have a "city charge" which will cover most of your ERP expenses.

Completing an order

How do I issue a receipt?

If the customer requires a receipt, please direct them to Lalamove's Customer Service Live Chat. Please do not issue any receipts on behalf of Lalamove to the customer.

What should I do if the recipient is not ready for collection?

If the recipient is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

Others

How can I join Lalamove as a driver?

You will need to download the Lalamove Driver App and register an account. You will need to undergo the training and upload the relevant documents. We will reach out to you to advise you on the next step.

Do I need to have my own vehicle?

Yes, you will need to have a vehicle and a vehicle insurance before you sign up for an account.

Where do I purchase the LalaBag?

1) Simply express interest to purchase the Lalabag HERE!
2) You will receive an SMS from us to claim your bag during office hours!

Purchase cost: $19.90 (Paynow/Paylah)

Where do I purchase the LalaJacket?

1) Simply express interest to purchase the Lalajacket HERE!
2) You will receive an SMS from us to claim your jacket during office hours!

Purchase cost: $19.90 (Paynow/Paylah)

What kind of vehicle does Lalamove accept?

We accept motorcycles, cars, vans and lorries.

What are your delivery charges like?

You will be paid according to the delivery charges that are shown in app. These charges are based on distance travelled, type of vehicle, and additional services like moving services (applicable for van/lorry service).

When do I get paid?

For cash delivery, customers will make payment in cash to the drivers upon completion of the order.

For corporate delivery, Lalamove will make payment to drivers on a weekly basis based on the cash out feature in the driver app.

Is there a fixed work schedule I have to follow?

Your work schedule is completely flexible and dependent on the number of orders you take on. We seek your commitment in not cancelling jobs that you have chosen.

Is there a dress code I have to follow?

Please dress appropriately for the delivery, and refrain from wearing slippers and/or singlets.

Where can I find all the benefits as a Driver Partner?

To view the complete list of benefits as a Lalamove Driver Partner, you may refer here.