Frequently Asked Questions

General

How does Lalamove work? Can I join part time?

Lalamove is a platform that matches drivers to customers. Drivers are able to view and choose their orders. Yes, you can perform the orders on a part-time basis.

How much can I earn per week with Lalamove?

Our top car drivers are able to earn $1,500 weekly.

What do I have to do during the registration process?

Simply key in your details on our webpage and choose a virtual training session.

How many days would it take for me to start earning?

Account will be verified within 1 working day after the training is completed and deposit is placed.

Vehicle-related

My vehicle isn’t listed here. How can I drive for Lalamove?

You will need a vehicle in the list to deliver orders for Lalamove.

I own multiple vehicles. Can I attach them all to my driver profile?

You can only use 1 vehicle to deliver the orders.

Can I deliver with Lalamove without owning a vehicle?

We have partnered vehicle rental companies that can offer rental at competitive rates.

Can I share the same vehicle with my friends with two separate accounts?

Yes, you can share the vehicle with two separate accounts but the vehicle should not be used by multiple accounts at the same time.

Document-related

What information and documentation are required for registration?

4 Photographs:
1) Profile Picture
2) NRIC
3) Driving License
4) Vehicle with Number Plate

Will my documents be safe?

Driver's sensitive details are protected in accordance to the Personal Data Protection Act.

Training-related

I have scheduled my training but I am unable to attend. How do I reschedule?

Should you be unable to make it for your initial registered training slot, you can reschedule your online training here - http://bit.ly/trainingllm

Do ensure that you have received the confirmation email upon registration.

What is the difference between Online training and In-person training?

Online training is held via Zoom webinar where you will be able to access from the comfort of your home without making your way down to the office in person. It is easier, safer and more convenient in this current situation.

Payment-related

Does Lalamove charge any fee to verify the account? If yes, how much?

There is a refundable security deposit to be placed in order to verify your Lalamove driver account:

Motorcycle Riders - $25
Car, Van and Lorry drivers - $75

For van and lorry drivers, we will also need to paste Lalamove stickers on your vehicle before verifying your account.

Why do I need to make a deposit? Is the deposit money refundable?

The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

The deposit is fully refundable upon closure of your Lalamove driver account, given that at least 1 order is completed.

Once verified, how do I cash out my payments?

Cash out can be done on a weekly basis. The cut-off day will be on every Sunday evening, 2359hrs.

The cash-out amount can be updated daily until the cut-off day.

For POSB/DBS, you will receive your cash-out amount on the following Wednesday while other bank account holders will receive it on the following Friday.

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