Sending your items via a courier service would certainly give you more assurance knowing that your items are well-protected. The Lalamove service provides you with insurance coverage on all deliveries, where coverage has been enhanced up to ₱75,000.
Whether you are sending your personal belongings or your business products, learning about Lalamove’s insurance coverage will be a great help to you.
What Is Lalamove Delivery Insurance?
Lalamove delivery insurance covers items delivered using Lalamove in accordance with the insurance policy in place, and our Terms and Conditions. This insurance coverage is meant to add an extra layer of security especially where the item is lost or damaged during delivery.
Insurance coverage has now been raised to ₱75,000 providing more protection for customers who use Lalamove for deliveries.
The amount of ₱75,000 is only reflective of the maximum coverage for deliveries under the relevant insurance policy.
It is not to be taken as an automatic ₱75,000 compensation.
In case the item being delivered is lost or damaged due to an insured or covered event, the customer may file a claim pursuant to the relevant insurance policy. The claim amount shall depend on the worth of the item, or its repair or replacement cost, among other things.
Customers should keep supporting documents, such as the service invoice, purchase invoice, or other proof of the item's value and delivery details, as these are required when submitting a claim.
It is important to understand that:
Coverage applies only to delivery of covered items.
The maximum coverage is ₱75,000.
The actual amount payable for an approved claim may be lower than the maximum coverage.
Claims are subject to the independent assessment of our insurance provider, and based on the insurance policy and applicable terms and conditions.
Exclusions and limitations apply.
The list of prohibited or excluded items is found in our Delivery User Terms and Conditions.
Lalamove works with Pioneer Insurance to provide coverage to Lalamove deliveries. Through the partnership, Pioneer Insurance covers the damage to or loss of items delivered through Lalamove, based on our insurance policy.
This is aimed at giving customers an extra level of protection in case they make Lalamove deliveries of the eligible items.
The amount of coverage depends on the circumstances of the incident and the applicable insurance policy. Claims generally fall under two categories: Damaged or Lost items.
An item is considered damaged when its shape, appearance, structure, or functionality was physically altered during transportation, provided it was properly packaged and secured before pickup.
Some examples of when an item is lost:
Items was damaged by floodwater during a typhoon, as declared by the weather bureau.
The item was damaged due to an accident or collision involving the delivery vehicle.
The item was damaged due to mishandling during loading and unloading.
The packaging was damaged or impaired by a covered event during transportation, which physically affected the item inside.
The item was damaged due to the delivery vehicle overturning or flipping while in transit.
An item is considered lost when it perishes, disappears in such a way that its existence is unknown, or cannot be recovered during the delivery.
Some examples of when an item is lost:
The item was forcibly taken, or taken through violence or intimidation while in transit.
The item cannot be recovered after the deliver vehicle was hijacked during the trip.
The item was totally destroyed due to the vehicle catching accidental fire.
The. item was totally destroyed due to the explosion of the delivery vehicle.
The item was lost when the vehicle was caught in the collapse of a bridge.
Important: This table is a general guide and does not replace the official insurance policy. Certain items may have additional exclusions, conditions, or coverage limitations.
If you believe your delivery has experienced a covered incident, you can initiate the claims process through Lalamove's available customer support channels.
Lalamove Philippines delivery insurance provides all customers with an additional layer of protection when sending items through the platform.
With coverage increased up to ₱75,000, customers can enjoy greater peace of mind while transporting all goods.
For complete information about covered items, exclusions, limits, and claims, always refer to the latest Lalamove insurance terms and conditions.
Deliver with peace of mind