Tips to Become a Favorite Lalamove Driver Partner

On the Lalamove app, users can “favorite” drivers who make their delivery experience smooth, reliable, and pleasant. This not only increases your chances of receiving repeat orders but also helps you build a strong reputation on the platform. Becoming a favorite driver isn’t about big efforts; it’s about simple habits practiced consistently. Here’s how you can stand out.

Communicate Clearly and Professionally

Good communication sets the tone for the entire delivery. A quick message after accepting the order shows the customer you’re on it. Keeping them updated, especially if there’s traffic, a delay, or difficulty finding the location, helps avoid confusion and builds trust.

Drivers who communicate well often get favored because customers feel informed and cared for.

Simple communication habits that make a difference:

• Send a short confirmation after accepting the order.

• Let the customer know when you’re close to pickup or delivery.

• Inform them early if something unexpected happens.

Be On Time and Plan Your Route

Timeliness is one of the biggest reasons customers favor a driver. Being punctual shows reliability and respect for the customer’s schedule. Even on busy days, you can manage time better by planning ahead.

To stay consistently on time:

• Check the route before starting the trip.

• Allow buffer time for traffic or parking.

• Update the customer immediately if delays happen.

A delay with communication is always better than a delay with silence.

Offer a Friendly and Respectful Experience

A polite greeting or a friendly smile can turn an ordinary delivery into a memorable one. Customers appreciate drivers who are approachable and respectful, especially when dealing with urgent or sensitive deliveries.

Small gestures that leave a good impression:

• Greet customers with a calm, positive tone.

• Keep conversations respectful and brief.

• Handle disagreements with patience and professionalism.

These simple behaviors often determine whether someone favorites you after the delivery.

Handle Items With Care

Customers trust you with their valuables, such as documents, flowers, boxes, electronics, or furniture. Showing care when loading, securing, and unloading items makes a big difference.

Ways to show responsible handling:

• Secure items properly in your car or truck.

• Double-check fragile items before moving them.

• Follow any special handling instructions from the customer.

Follow Instructions Carefully

Many customers leave notes like “Call when you arrive,” “Use the service elevator,” or “Deliver to reception.” Paying attention to these details shows professionalism and prevents unnecessary delays for the customer.

This helps you:

• Complete the delivery smoothly.

• Avoid repeated calls for clarification.

• Impress customers with your attention to detail.

Keep Your Vehicle Clean and Presentable

A neat, organized vehicle sends a message: you care about your work. Customers notice when a car or truck looks tidy and smells clean. It not only helps protect their items but also builds their confidence in your service.

Keeping the vehicle clean—inside and out—creates a strong first impression and contributes to a better overall user experience.

Final Words

Becoming a favorite Lalamove driver is about consistency, care, and professionalism. When you communicate clearly, arrive on time, stay polite, handle items responsibly, and follow instructions closely, customers naturally gravitate toward you. These habits build trust, strengthen your profile, and help you become the kind of driver customers request again and again.

Do you wish to become one of Lalamove's favorite driver and increase your income? Download the Lalamove driver app now, register by submitting documents, and start delivering!