Cookie Policy

Last modified: 26 February, 2025

 

1. Introduction

This Cookie Policy explains how Lalamove (referred to as “we”, “our” and “us”) use cookies, and similar technologies (“collectively “cookies”) on our website. This Cookie Policy applies to your use of our website, forms an integral part of our Privacy Policy and should be read in conjunction with our Privacy Policy. All capitalized terms used but not defined herein shall have the same meaning given to them in the Privacy Policy. This Cookie Policy outlines our use of cookies on our website, adhering to all relevant national and international laws. We are committed to full transparency regarding your privacy and aim to provide you with clear information about the types of cookies we use and why. By using our websites, you acknowledge that you have read this Cookie Policy and consent to our use of cookies in accordance with this Cookie Policy. This consent aligns with Federal Decree-Law No. 45/2021 on Personal Data Protection and its implementing regulations. If you do not agree to our use of cookies, please disable cookies on your computer or other devices (see "Managing your cookies preferences" section below).

 

2. What are cookies?

Cookies are small data files which are placed on your device when you visit our website or interact with our online content. These files enable us to remember your actions and preferences (such as login, language, font size and other display preferences) for a specified period, enhancing your browsing experience by eliminating the need to repeatedly enter the same information.

 

Cookies can be used to:

• Remember your preferences: This includes things like your language settings, login information, and the items you've added to your shopping cart.

• Improve your browsing experience: Cookies can help us personalize your experience on our website and make it easier to navigate.

• Track website traffic: This allows us to see how many people visit our website, which pages they visit, and how long they stay on each page.

• Deliver targeted Marketing: Cookies can be used to show you ads that are more relevant to your interests based on your browsing history and online behavior.

3. Legal Basis for Using Cookies

We process your personal data collected through cookies based on:

• Legitimate Interest: For strictly necessary cookies, functionality and preferences cookies, and performance and analytics cookies, our legitimate interest lies in ensuring the proper functioning of our website and application, providing a personalized user experience, and improving our services.

• Data Minimization: We only collect and process the minimum amount of data necessary to distinguish unique users, understand user behavior and fraud prevention and detection.

• Anonymization: The user IDs assigned by these cookies are anonymized and do not contain any personally identifiable information.

• Transparency: We are transparent about our use of cookies for fraud prevention and detection in our Cookie Policy.

• Consent: While these cookies are generally considered necessary for website functionality and performance, we ensure that users are informed about their use and have the option to opt-out through their browser settings.

• For marketing cookies, we require your explicit consent before we can use them to track your online activity and deliver targeted ads. Users are allowed to accept or decline the use of marketing cookies from our Cookie Banner. Users who decline the use of marketing cookies will not be tracked for marketing purposes.

• Security Measures: We implement appropriate security measures to protect user data and prevent unauthorized access to the information collected through cookies.

• Collaboration with Law Enforcement: In cases of suspected fraud, we may collaborate with law enforcement agencies to investigate and prevent further fraudulent activity.

4. Categories of Cookies We Use

We use different types of cookies for various purposes, categorized as follows:

 

(a) Strictly Necessary Cookies (Essential)

These cookies are essential for the operation of our website and application, they allow us to:

• Determine whether the cookie settings on your browser have been enabled or disabled. This allows us to determine whether data can be collected from your web browser;

• Maintain security and prevent fraud by helping us to detect and prevent fraudulent activities on our platform;

• Enable core functionality: temporarily allowing you to carry information between pages of our website to avoid having to re-enter that information. These cookies are crucial for basic website functions like navigation, access to secure areas, and remembering your preferences; and

• Maintain session state: temporarily identifying your device after you have logged in to a secure page on our website so that our web server can maintain a dialogue with your browser or device in order for you to carry out certain activities. This helps us maintain your session while you browse our website or application, ensuring a smooth and consistent experience.

(b) Functionality and Preferences Cookies

These cookies are used to recognise you and remember the choices you have made in the past and personalize your experience.

 

We use these cookies to:

• Remember the choices you make (such as your user name, language and region) so you do not have to re-enter that information when you return to our website.This allows you to access your account without having to re-enter your credentials every time;

• Save your language and region preferences: these cookies are used to display the website and application in your preferred language and region;

• Personalise our content for you: these cookies allow you to personalize your experience, such as adjusting font size, color themes, and other display preferences; and

• For more accurate reporting.

(c) Performance and Analytics Cookies

These cookies help us understand how users interact with our website and application.  We will only use these cookies with your explicit consent:

• Track website traffic: We use these cookies to see how many people visit our website, which pages they visit, and how long they stay on each page.

• Analyze user behavior: This data helps us understand how users navigate our website and application, identify areas for improvement, and optimize the user experience.

• Measure the effectiveness of our marketing campaigns: We use these cookies to track the performance of our marketing campaigns and see which ones are most effective. 

(d) Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. We will only use these cookies with your explicit consent. 

• Target ads based on your interests: We use these cookies to show you ads that are relevant to your interests based on your browsing history and online behavior.

• Limit ad frequency: These cookies help us prevent you from seeing the same ads too many times.

• Measure the effectiveness of our Marketing campaigns: We use these cookies to track the performance of our Marketing campaigns and see which ones are most effective.     

(e) Third Party Cookies

We work with third-party providers to use cookies for marketing and analytics purposes. These cookies may be placed on your device by us or by these third parties on our behalf. We will only use these cookies with your explicit consent. These third-party providers may use the information they collect to track your activities across different websites and to deliver targeted Marketing. We ensure that these third-party providers comply with GDPR regulations and have appropriate data processing agreements in place.

 

Here are some of the third-party providers we work with:

 

5. How we use cookies information?

These cookies enable core features like navigating our site and accessing secure areas. As these cookies are crucial for website operation, their use is permitted under applicable data protection laws. We are committed to using cookies responsibly and ethically, respecting user privacy and data security. We use these cookies and we work with these third parties to use the information collected by these cookies:

• Understand user demographics and behavior: to find out about users of the website, including user demographics and behaviour and usage patterns;

• Deliver personalized content: to record your use of our website and your responses to our online advertisements posted on our website as well as other social media platforms (such as Facebook, Instagram, Twitter and Linkedin) to deliver personalised content to you, including ads relevant to your interests;     

• improve the effectiveness of our online marketing and advertising campaigns;

• enhance the user experience on our website and application; and

• ensure the security and integrity of our platform.

Please note that opting out of our first-party or third-party targeting/advertising cookies does not necessarily mean that you will not see our ads, only that these ads will not be targeted to you through the use of such cookies.

 

6. Data Transfer and Storage

Some cookies may transfer your data outside the UAE. We ensure such transfers comply with UAE data protection laws by:

• Implementing appropriate safeguards

• Ensuring adequate protection levels in recipient countries

7. Retention Period

We will retain your personal data collected through cookies for as long as necessary to fulfill the purposes outlined in this Cookie Policy, unless a longer retention period is required or permitted by law.

Here's a breakdown of the data retention periods for each type of cookie:

• Strictly Necessary Cookies: These cookies are typically retained for the duration of your session on our website or application. Once you close your browser or log out of your account, these cookies are deleted.

• Functionality and Preferences Cookies: These cookies are generally retained for a longer period, typically for a few months or even years, to remember your preferences and provide a personalized experience.

• Performance and Analytics Cookies: These cookies are typically retained for a period of 13 months to 2 years, allowing us to track user behavior and analyze website traffic over time.

• Marketing Cookies: These cookies are typically retained for a period of 90 days to 2 years, depending on the specific cookie and its purpose.

8. Managing Your Cookies Preferences

Block, delete or disable cookies

You can choose to block, delete or disable cookies as your browser or device permits.

Please note that by deleting or disabling future cookies, your user experience may be affected and you may find that certain features on our website will not work properly. It is because you may lose some saved information (e.g. saved login details, site preferences).

Managing site-specific cookies

For more detailed control over site-specific cookies, check the privacy and cookies settings in your preferred browser.

To find out more about the use of cookies and the information-collecting practices and opt-out procedures, please visit the website of the third parties.

 

You can also visit the following sites to check and select your preferences for online ads:

• Hubspot

• Google

We only retain cookies for the duration needed for the function they are used for. This function varies according to the cookie.

 

9. Specific Cookie Information 

For detailed information about the cookies we use, including their names, purposes, and expiration times, please refer to the table below:

Cookie	Domain	Type	Description	Type
muc_ads	.t.co	First-Party	Twitter sets this cookie to collect user behaviour and interaction data to optimize the website.	Advertisement
personalization_id	.twitter.com	First-Party	Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.	Advertisement
guest_id_marketing	.twitter.com	First-Party	Twitter sets this cookie to identify and track the website visitor.	Advertisement
guest_id_ads	.twitter.com	First-Party	Twitter sets this cookie to identify and track the website visitor.	Advertisement
guest_id	.twitter.com	First-Party	Twitter sets this cookie to identify and track the website visitor. It registers if a user is signed in to the Twitter platform and collects information about ad preferences.	Advertisement
AF_SESSION	.appsflyer.com	First-Party	Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website.	Advertisement
AF_BANNERS_SESSION_ID	.appsflyer.com	First-Party	Collects data on the user across websites - This data is used to make advertisement more relevant.	Advertisement
MUID	.clarity.ms	First-Party	Microsoft Bing sets this cookie to identify unique web browsers visiting Microsoft sites. These cookies are used for Marketing, site analytics and other operational purposes.	Advertisement
MUID	.clarity.ms	First-Party	Microsoft Bing sets this cookie to identify unique web browsers visiting Microsoft sites. These cookies are used for Marketing, site analytics, and other operational purposes. site analytics, and other operational purposes.	Advertisement
MUID	.clarity.ms	First-Party	Contains the expiry-date for the local storage and cookie with corresponding name.	Advertisement
_ttp	.tiktok.com	First-Party	TikTok set this cookie to track and improve the performance of Marketing campaigns, as well as to personalise the user experience.	Advertisement
_ttp	.tiktok.com	First-Party	TikTok set this cookie to track and improve the performance of Marketing campaigns as well as to personalise the user experience.	Advertisement
_tt_enable_cookie	.tiktok.com	First-Party	Tiktok set this cookie to collect data about behaviour and activities on the website and to measure the effectiveness of the Marketing.	Advertisement
tt_sessionId	.tiktok.com	First-Party	Used by the social networking service, TikTok, for tracking the use of embedded services.	Advertisement
tt_pixel_session_index	.tiktok.com	First-Party	Used by the social networking service, TikTok, for tracking the use of embedded services.	Advertisement
tt_appInfo	.tiktok.com	First-Party	Used by the social networking service, TikTok, for tracking the use of embedded services.	Advertisement
branch_session_first	cdn.branch.io	First-Party	Measure wether the user has made any app-downloads on the website, used for statistics and marketing purposes.	Advertisement
branch_session	cdn.branch.io	First-Party	Used to measure whether the user has made any app-downloads on the website, used for statistics and marketing purposes.	Advertisement
tfpsi	cm.teads.tv	First-Party	Registers user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting.	Advertisement
__lt__cid	d.line-scdn.net	First-Party	Collects data about the user's visit to the site, such as the number of returning visits and which pages are read. The purpose is to deliver targeted ads.	Advertisement
__lt__sid	d.d.line-scdn.net	First-Party	Collects data about the user's visit to the site, such as the number of returning visits and which pages are read. The purpose is to deliver targeted ads.	Advertisement
adroll_dqs	https://www.nextroll.com/privacy	First-Party	Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.	Advertisement
_uetvid_exp	lalamove.com	First-Party	Used by Microsoft Marketing to store a unique, anonymized visitor ID to personalize marketing.	Advertisement
adroll_flgs	lalamove.com	First-Party	Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.	Advertisement
eng_mt	Taboola	First-Party	Tracks the conversion rate between the user and the advertisement banners on the website – This serves to optimise the relevance of the advertisements on the website.	Advertisement
ANONCHK	.clarity.ms	Third-Party	The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.	Advertisement
test_cookie	.doubleclick.net	Third-Party	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.	Advertisement
IDE	.doubleclick.net	Third-Party	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.	Advertisement
_ldbrbid	.line.me	Third-Party	Line sets this cookie for the delivery of ads.	Advertisement
bcookie	.linkedin.com	Third-Party	LinkedIn sets this cookie to track the use of embedded services.	Advertisement
ar_debug	.doubleclick.net	Third-Party	This cookie is used by DoubleClick to debug ads.	Advertisement
ga*	Google	First-Party	Google Analytics sets this cookie to store and count page views.	Analytics
ga*	Google	First-Party	Google Analytics sets this cookie to store and count page views.	Analytics
__mpq_##_ev	https://mixpanel.com/	First-Party	Used for tracking user analytics in MixPanel.	Analytics
_fbp	Meta	First-Party	Facebook sets this cookie to store and track interactions.	Analytics
af_id	.appsflyer.com	First-Party	Appsflyer sets this cookie register a unique ID that is used to generate statistical data on how the visitor uses the website and the app.	Analytics
af_id	.appsflyer.com	First-Party	Appsflyer sets this cookie register a unique ID that is used to generate statistical data on how the visitor uses the website and the app.	Analytics
af_id	.appsflyer.com	First-Party	Appsflyer sets this cookie register a unique ID that is used to generate statistical data on how the visitor uses the website and the app.	Analytics
af_id	.appsflyer.com	First-Party	Appsflyer sets this cookie register a unique ID that is used to generate statistical data on how the visitor uses the website and the app.	Analytics
_clck	.clarity.ms	First-Party	Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.	Analytics
_clck	.clarity.ms	First-Party	Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.	Analytics
_clck	.clarity.ms	First-Party	Tracks users’ specific interactions with a site assigned to that user’s particular ID. Businesses use Microsoft Clarity to record user session data and better understand their interactions with their sites.	Analytics
__hstc	.hubspot.com	First-Party	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit) and session number (increments for each subsequent session).	Analytics
hubspotutk	.hubspot.com	First-Party	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.	Analytics
_gcl_au	Google	First-Party	Google Tag Manager sets this cookie to experiment advertisement efficiency of websites using their services.	Analytics
_ga	Google	First-Party	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.	Analytics
_gid	Google	First-Party	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors their source and the pages they visit anonymously.	Analytics
_gat_UA-*	Google	First-Party	Google Analytics sets this cookie for user behaviour tracking.	Analytics
mp_*_mixpanel	https://mixpanel.com/	First-Party	Mixpanel sets this cookie to determine how users use the website so that a good user experience can be provided.	Analytics
hjSessionUser*	https://www.hotjar.com/	First-Party	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID which is unique to that site.	Analytics
hjSession*	https://www.hotjar.com/	First-Party	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID which is unique to that site.	Analytics
ss_incoming_params	lalamove.com	First-Party	Used to understand whether website visitors go on to visit a device app store and install the Lalamove app	Analytics
sentryReplaySession	Spotify	First-Party	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.	Analytics
_s	.app.link	Third-Party	This cookie is associated with Shopify's analytics suite.	Analytics
MR	.clarity.ms	Third-Party	This cookie set by Bing, is used to collect user information for analytics purposes.	Analytics
SM	.clarity.ms	Third-Party	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.	Analytics
MR	.clarity.ms	Third-Party	This cookie set by Bing is used to collect user information for analytics purposes.	Analytics
CLID	.clarity.ms	Third-Party	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website and the pages visited.	Analytics
li_gc	.linkedin.com	Third-Party	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.	Functional
lidc	.linkedin.com	Third-Party	LinkedIn sets the lidc cookie to facilitate data center selection.	Functional
__cf_bm	.hsforms.com	First-Party	This cookie set by Cloudflare is used to support Cloudflare Bot Management.	Necessary
__cf_bm	.hubspot.com	First-Party	This cookie set by Cloudflare, is used to support Cloudflare Bot Management.	Necessary
__hssrc	.hubspot.com	First-Party	HubSpot cookie sets this cookie to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.	Necessary
__hssc	.hubspot.com	First-Party	HubSpot sets this cookie to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (which increments with each pageview in a session), and session start timestamp. viewCount (which increments with each pageview in a session), and session start timestamp.	Necessary
_tguatd	.trafficguard.ai	First-Party	Used to store UTM value	Necessary
_tgpc	.trafficguard.ai	First-Party	Used to distinguish user sessions	Necessary
_tgidts	.trafficguard.ai	First-Party	Used to distinguish user sessions	Necessary
_tglksd	.trafficguard.ai	First-Party	Used to distinguish user sessions	Necessary
_tgsid	.trafficguard.ai	First-Party	Used to distinguish user sessions	Necessary
__cf_bm	Cloudflare	First-Party	This cookie set by Cloudflare is used to support Cloudflare Bot Management. is used to support Cloudflare Bot Management.	Necessary
__cfruid	Cloudflare	First-Party	Cloudflare sets this cookie to identify trusted web traffic session	Necessary
__cf_bm	Cloudflare	First-Party	This cookie set by Cloudflare is used to support Cloudflare Bot Management.	Necessary
sajssdk_2015_cross_new_user	Tencent Cloud First Party	First-Party	To identify new users who are visiting the webpage for the first time	Necessary
sensorsdata2015jssdkcross	Tencent Cloud First Party	First-Party	To identify user, device settings and mode of entering the webpage, for the purposes of identifying first time visitors of the website on an annual basis.	Necessary
afUserId	Vimeo	First-Party	This cookie collects information about your actions on websites that have embedded a Vimeo video.	Necessary
afUserId	Vimeo	First-Party	This cookie collects information about your actions on websites that have embedded a Vimeo video.	Necessary
device_id	web.lalamove.com	First-Party	Cookie used to maintain a local copy of the user's unique identifier.	Necessary
LLM_SESSION_STORAGE_VERSION	web.lalamove.com	First-Party	Checks the version of the app used in the session	Necessary
experiment-storage	web.lalamove.com	First-Party	Stores the values in a cookie to make sure on subsequent requests the same variation will be activated.	Necessary
LLM_STORAGE_VERSION	web.lalamove.com	First-Party	Stores the current version of the app	Necessary
_cfuvid	.hsforms.com	Third-Party	Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services	Necessary
_cfuvid	.hubspot.com	Third-Party	Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services	Necessary
geid	.trafficguard.ai	Third-Party	Used to distinguish user sessions	Necessary
geid-legacy	.trafficguard.ai	Third-Party	Used to distinguish user sessions	Necessary
AF_BANNERS_SESSION_ID	.appsflyer.com	First-Party	Assigns a user ID to a site visitor for a particular session	Other
theme-ui-color-mode	web.lalamove.com	First-Party		Other
AF_SESSION	web.lalamove.com	First-Party	Identifies the event. Some event names have a specific meaning while others relate to in-app events set by the advertiser in the app.	Other
_uetsid	.clarity.ms	First-Party	Bing Ads sets this cookie to engage with a user that has previously visited the website.	Performance
_uetvid	.clarity.ms	First-Party	Bing Ads sets this cookie to engage with a user that has previously visited the website.	Performance
AF_SYNC	Vimeo	First-Party	Vimeo sets this cookie to enable the video to play and to collect analytics data, such as how long a viewer has watched the video. This cookie does not track individuals.	Performance
AF_SYNC	Vimeo	First-Party	Vimeo sets this cookie to enable the video to play and to collect analytics data, such as how long a viewer has watched the video. This cookie does not track individuals. such as how long a viewer has watched the video. This cookie does not track individuals.	Performance
SRM_B	.clarity.ms	Third-Party	Used by Microsoft Marketing as a unique ID for visitors.	Performance

By using these cookies to distinguish unique users, we aim to:

• Gain valuable insights into user behavior patterns.

• Improve the overall user experience on our website and application.

• Optimize our services based on user feedback and data analysis.

Explanation of Cookies Used to Distinguish Unique Users:

• Google Analytics: (_ga, _gid, _gat_UA-*)

  • Purpose: Tracks website traffic, user behavior, and conversion rates to understand how people use the website and identify areas for improvement.

• Facebook Pixel: (_fbp)

  • Purpose: Tracks conversions, retargets users with relevant ads, and measures the effectiveness of Facebook

• Bing Ads: (_uetvid, _uetvid_exp)

  • Purpose: Targets potential customers who are searching for delivery services on Bing and tracks the performance of Bing Ads campaigns.

• Mixpanel: (_mpq##ev, mp*_mixpanel)

  • Purpose: Provides in-depth analytics on user behavior, tracking specific actions and journeys to understand user experience and identify areas for improvement.

• Hotjar: (hjSessionUser, hjSession)

  • Purpose: Tracks user behavior on the website, including mouse movements, clicks, and scrolling, to improve the website's design and functionality.

• AdRoll: (adroll_dqs, adroll_flgs)

  • Purpose: Retargets users who have previously visited the website with ads to remind them about the services and encourage them to book a delivery.

• Bing Analytics: (_uetvid, _uetvid_exp, SRM_B, ANONCHK, CLID, SM)

  • Purpose: Tracks user interactions with Bing Ads, identifies visitors, and tracks their behavior to allow for more targeted Marketing campaigns.

• Microsoft Clarity: (CLID, SM, _clck, _clsk, _cltk)

  • Purpose: Tracks user behavior on websites, including mouse movements, clicks, and scrolling, to understand how users interact with their websites and improve user experience.

• LinkedIn: (bcookie, li_gc, lidc)

  • Purpose: Tracks user interactions with LinkedIn's embedded services, personalizes user experience, and delivers targeted ads.

• TikTok: (_ttp, _tt_enable_cookie, tt_sessionId, tt_pixel_session_index, tt_appInfo)

  • Purpose: Tracks user behavior on websites, delivers targeted ads, and measures the effectiveness of Marketing campaigns.

• DoubleClick: (IDE, test_cookie, ar_debug)

  • Purpose: Manages and delivers targeted ads across various websites.

• Calendly: (_cfuvid)

  • Purpose: Tracks users across sessions, improving user experience by maintaining session consistency and providing personalized services.

• HubSpot: (__hstc, hubspotutk, __hssrc, __hssc)

  • Purpose: Tracks website visitors, analyzes their behavior, and personalizes their experience.

• Line: (_ldbrbid)

  • Purpose: Delivers targeted ads to users based on their interests and behavior.

• Teads: (various cookies)

  • Purpose: Tracks user interactions with Teads' native ads, measures their effectiveness, and personalizes Marketing experiences.

• Trafficguard.ai: (various cookies)

  • Purpose: Identifies and prevents fraudulent traffic, protecting websites from malicious activities.

10. Your Rights

Under UAE law, you have the right to:

• Access information about cookies we use

• Access, rectify, erase, restrict, and object to the processing of your personal data

• Withdraw your consent at any time

• Object to processing based on legitimate interests

• File a complaint and exercise your rights by contacting us at info.ae@lalamove.com     

11. Security

We take appropriate technical and organizational measures to protect your personal data collected through cookies from unauthorized access, use, disclosure, alteration, or destruction.

 

12. Fraud Prevention

It's crucial to strike a balance between fraud prevention and user privacy. We always prioritize user privacy and only use cookies for fraud prevention in a responsible and ethical manner. We may use cookies to help prevent and detect fraudulent activities on our platform, we aim to:

• Protect our platform and users from financial losses.

• Maintain the integrity and security of our services.

• Ensure a safe and reliable experience for all users.

These cookies can track user behavior patterns and identify anomalies that may indicate fraudulent activity. For example, we might use cookies to:

• Track user login attempts: We can monitor the number of login attempts from a specific IP address or device. This helps us identify potential brute-force attacks or unauthorized access attempts.

• Analyze user activity patterns: We can track user interactions with our website and application, such as order placement, payment methods, and shipping addresses. This can help us identify unusual activity that may suggest fraudulent behavior.

• Detect suspicious account creation: We can use cookies to analyze account creation patterns and identify accounts that may be created with fraudulent intent.

• Monitor transactions and payments: We can track the details of transactions and payments to identify potential fraudulent transactions, such as unusual payment amounts or multiple transactions from the same account in a short period of time.

13. Updates to this Policy

We will continue to review and update this Cookie Policy and Retention Policy from time to time to ensure compliance with relevant regulations and best practices. Any changes will be posted on our website. For more information about personal data processing, please see Privacy Policy.

 

14. Contact Information

For questions about this Cookie Policy or our cookie practices:

• Email: info.ae@lalamove.com