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Driver Offboarding Policy

Last updated: September 17th, 2024

 

At Lalamove our mission is to make on-demand and same-day delivery possible for everyone at the touch of a button. To do that, we need to collect, use, and share some of your personal information. This Driver Offboarding Policy is meant to help you understand how Lalamove does that and how to exercise the choices and rights you have in your information after leaving our platform.

 

If you request to delete your Lalamove data, we will delete your account and information to the extent required by applicable law. You can either request a partial deletion or a deletion as a whole. For the avoidance of the doubt, in the event that you request partial deletion, we will delete the relevant data and do not delete other data collected by Lalamove, to the extent there is not a legal ground for Lalamove to keep the relevant data. There also isn't a way to undo an account and/or information deletion request once completed. To delete your Lalamove account and/or data, please refer to Section A below. For more details, please read our Privacy Policy.

 

We aim to respond at the latest within 30 days of receiving your request and provide you with an update regarding the status of your request.     

Where applicable law allows, we may be unable to delete your account. This may apply if there is an issue with your account related to trust, safety, fraud or if compliance of the law prevents the same. To know more about our definitions of driver misbehaviour, please visit our Community Guidelines.

 

 

A. How to delete your Lalamove account and/or Personal Data

Tap ‘Delete Account Driver Account Closure’ in ‘Profile -> Settings -> Personal Information Settings’ in our Driver App. Then, follow the steps below:

  1. Confirm you have understood and agree to our handling of remaining balances held in your driver wallet and driver deposit

  2. Confirm your identity via OTP

  3. Select a reason for your account deletion request as shown within the driver app

  4. Click ‘Delete Account’ after reading the full text as shown in the app.  By clicking the ‘Delete Account’ button, you agree to our handling of account deletion and its respective timelines

  5. Click ‘Confirm’

Driver account shall be suspended throughout the account deletion process, unless we have acknowledged your request to reverse your account deletion and have successfully done so.  By doing so, you may lose access to information and other benefits that you might find useful in the future, such as unused rewards or balances, or information that might support claims or rights you may seek to assert.

 

B. Now to restore your deleted Lalamove account

Currently, there isn’t a way to restore a deleted account. If you would like to rejoin the Lalamove platform you can create a new account.

 

C. How to remove your vehicle sticker and return the Lalamove properties

You will be required to remove the Lalamove stickers on your vehicle after you have left Lalamove platform. You will also be required to return all Lalamove properties after departure (including but not limited to Lalabag, banner and leaflets provided by Lalamove). Please schedule an appointment with Lalamove office, and our staff will assist you on stickers removal and returning of the company properties process.

 

D. Changes to This Policy

We may update this policy from time to time as the Lalamove Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Lalamove Platform or by some other method of communication like email. When you use Lalamove, you are agreeing to the most recent terms of this policy.

 

E. Contact Us

If you have any questions or concerns about your privacy or anything in this driver offboarding policy, including if you need to access this policy in an alternative format, we encourage you to contact us.