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GOODS PROTECTION DECLARATION

GOODS PROTECTION UNDERTAKINGS

Scope of Service

The “Goods” referred to in the Goods Protection Undertakings (“Undertakings”) have the same meaning as “Shipment” or “Consignment” as defined in the Lalamove Terms.

These Undertakings do not mean that Lalamove is a party to any transportation service or that it assumes any obligation of carriage. Lalamove is not a party to the transportation of shipments. The transportation activity is carried out exclusively between the User and independent third parties, namely the Driver Partners.

Subject to the conditions set out below, Lalamove may, solely for marketing purposes and for the enhancement of customer satisfaction, on a fully voluntary and exceptional basis, make payments to eligible Corporate Account Users in respect of certain damages and losses arising during transportation activities carried out by Driver Partners providing shipment delivery services in Türkiye.

Any payments that may be made within this scope shall not constitute any legal liability, obligation of carriage, compensation obligation, or vested right on the part of Lalamove, shall not be continuous, and shall not set a precedent for or be binding in respect of any similar future claims. However, Lalamove shall act in accordance with the principles of good faith and equality in the implementation of these Undertakings.

Lalamove reserves the right to terminate these Goods Protection Undertakings at any time. Termination shall apply only to delivery requests created after the date of termination.

These Undertakings shall be valid from the time the Driver Partners receive the Goods until the Goods are delivered to the address specified by the User.

 

Conditions for Benefiting from the Service

In order for any assessment to be made under the Undertakings, all of the following conditions must be met cumulatively:

  1. The occurrence of the alleged damage or loss and the fact that it resulted from the fault, negligence, or error of the Driver Partner must be duly documented,
  2. The Corporate Account User must have used the Platform at least once per week within the last six (6) months prior to the date of the damage or loss, or at least twenty-four (24) times in total within the same period,
  3. It must be documented that the damage or loss did not result from the User’s own acts, insufficient packaging, or the actions of third parties.

Excluded Goods

The following Goods are excluded from the scope of the Undertakings:

  1. All shipments falling under the postal monopoly pursuant to Law No. 6475 on Postal Services (letters, envelopes, cards containing written communications, etc.)
  2. Cash, foreign currency, coins, banknotes, and bullion
  3. Live animals and living organisms
  4. Bulk cargo
  5. Weapons and ammunition
  6. Vehicles capable of moving under their own power (excluding short-distance movements during loading and unloading)
  7. Single-piece machinery or equipment with a value of TRY 40,000,000 and above
  8. Coal
  9. Oily sand
  10. Tobacco products
  11. Goods that are prohibited, restricted, or otherwise excluded under the laws, regulations, and legislation of any jurisdiction in which the Goods are collected, delivered, or transported
  12. Goods that are prohibited or excluded pursuant to Lalamove’s Terms and Conditions

PAYMENT LIMIT

The amount payable under the Undertakings shall be determined based on the lower of the amounts specified below and shall in no event exceed TRY 42,000 per order:

  1. For Lost / Stolen / Completely Destroyed Goods: Actual Invoice Value or Replacement Cost
  2. For Damaged Goods: Actual Invoice Value or Repair Cost

Cost determination shall be made based on the values as of the date of the incident and in accordance with Lalamove’s reasonable assessment.

The User may not refrain from paying its obligations towards Lalamove by asserting any compensation claim. The Parties agree that, in the event a compensation application is submitted by the User and such claim is accepted by Lalamove, payment may be made following the issuance and submission of a compensation invoice to Lalamove. The User acknowledges that the mere recording of compensation invoices in Lalamove’s records without mutual agreement shall not constitute acceptance of the compensation claim.

 

EXCLUDED CIRCUMSTANCES

Any loss, theft, damage, or destruction arising from or in any way related to the following circumstances shall be excluded from the scope of the Undertakings:

  • Presence of products, goods, or items in the shipment that are prohibited under applicable legislation or under Lalamove’s Terms and Conditions
  • Loss of income arising from the failure to deliver time-sensitive documents such as tenders or contract offers
  • Infectious diseases and fear or threat of infectious diseases
  • Insufficient or improper packaging or preparation of the shipment by the User
  • Inherent defects of the shipment or faulty workmanship
  • Fraud, forgery, or intentional misconduct
  • Delay or incorrect address
  • Legal seizure of the shipment
  • Use or operation of computers, computer systems, software programs, computer processes, or other electronic systems
  • Mechanical, electrical, and electronic failures
  • Normal leakage, loss of weight or volume, or natural wear and tear
  • Radioactive contamination, chemical, biological, biochemical, and electromagnetic weapons
  • Rusting, oxidation, and/or discoloration
  • War and terrorism

PAYMENT CLAIM PROCEDURE

All payment claims must be submitted through the designated claim form within seven (7) business days following the occurrence of the incident.

Within a maximum period of thirty (30) business days from the submission of the claim, the User shall be notified whether the claim is accepted, rejected, or subject to a request for additional information.

The following documents (if available) must be submitted together with the claim form:

  • Photographs or other evidence of damaged shipments,
  • Purchase invoice showing the value of the damaged Goods,
  • Repair or replacement invoice indicating the cost of repair or replacement.

MISCELLANEOUS PROVISIONS

You acknowledge that any payment made by Lalamove under these Undertakings shall not, in itself, constitute an acceptance of any liability or obligation arising from a contract of carriage, tort, or any other legal ground towards the User or any third party.

You further acknowledge that, by accepting such payment, you fully release Lalamove and waive all rights and claims against Lalamove. These Undertakings do not constitute an insurance product or service, and Lalamove does not provide any insurance coverage.

Lalamove reserves the right to amend, suspend, or terminate these Undertakings where deemed necessary, provided that such actions comply with applicable legislation. Any amendments shall apply only to transactions created after their publication date. Corporate Account Users are responsible for monitoring the current version of the Undertakings.

In the event of any inconsistency between the local language and English versions of this document, the Turkish version shall prevail.