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Helper Service Terms

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE HELPER SERVICE. These terms are applied to Helper Service and shall be deemed a part of the Terms. Your access and use of the Helper Service constitute your agreement to be bound by both the terms hereof and the Terms.

  1. The Helper Service is a platform-enabled feature that allows users to request, arrange, and schedule moving-related assistance through independent third-party Delivery Partners. Through the Platform, you may submit a request for a Delivery Partner to be assigned for the purpose of handling specified items, including loading, unloading, moving, hauling, or lifting. For the avoidance of doubt, the Helper Service is not provided by Lalamove as a moving company or transportation service provider. Lalamove does not itself perform any moving, loading, unloading, or handling of goods, and its role is strictly limited to facilitating the connection between users and independent Delivery Partners through its technology Platform.
  2. You agree that Lalamove has no responsibility or liability to you related to any moving provided to you by the Delivery Partner through the use of the Helper Service other than as expressly set forth in these terms.
  3. Lalamove does not guarantee the performance, availability, quality or suitability of any of the Delivery Partner. By using the Helper Services, you acknowledge that use of the Delivery Partner arranged or scheduled using the Helper Service is undertaken entirely at your own risk, judgment and discretion. Lalamove shall not be liable for any act, omission, negligence, misconduct, or performance of any Delivery Partner, nor for any disputes arising out of or in connection with your transactions or relationship with any Delivery Partner.Lalamove is not responsible for any loss or damages (including physical damages, lost revenues, personal injuries, financial damages or losses, or any other loss or damage) suffered by you or any third party as a result of a Delivery Partner’s performance while providing the Helper Service.
  4. You represent and warrant that you are either the owners or the authorized agents of the owners of the items and you have all right, title and permission to request and allow the loading, unloading, moving, or lifting of any items, and that the performance of the Helper Service by a Delivery Partner will not result in the violation of any third party's ownership or privacy rights. You also confirm that the items do not include any illegal, prohibited, hazardous, or restricted goods under applicable laws or regulations. You are solely responsible for the accuracy, completeness, and legality of all information provided in connection with the Helper Service. Any misrepresentation or inaccurate information provided by you shall be at your sole risk. You agree to indemnify and hold harmless Lalamove from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with any breach of this clause.
  5. The Helper Service is intended solely for the transportation (carriage/moving) of items that have already been packed and prepared by the user. It does not include any packing, wrapping, installation, or removal services. Accordingly, the Delivery Partner will not provide wrapping or packing services, and any preparation of items prior to transportation shall be the sole responsibility of the user. The Delivery Partner also does not offer installation or disassembly/removal of any appliances. The Helper Service does not cover the packing of goods, and is limited exclusively to the carriage and transportation of pre-packed items facilitated through the Platform. Lalamove acts solely as a neutral technology platform connecting users with independent Delivery Partners and does not provide, control, or assume responsibility for packing, handling, or transportation services.
  6. If you require extra protection for your items or other special requirements, please communicate with the Delivery Partner in advance. You understand that the Delivery Partner, at its sole discretion, decides whether to accept such requirements or not. If the Delivery Partner decides to accept such requirements, additional charge for such requirement may apply at the Delivery Partner’s sole discretion. You shall give to the Delivery Partners sufficient, accurate and executable instructions or orders. Any extra costs arising from the difference between your provided information and the actual situation or facts involved shall be borne by you.
  7. If you did not select Helper Service while placing your order, it will be left to the Delivery Partner’s discretion to either continue with the order or kindly ask you to cancel your order. Please be informed that all the above clauses are applicable if the Delivery Partner decides to continue the order.