FAQ

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General
How does Lalamove work? Do I have to work full-time?

Lalamove is an on-demand delivery app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work! 

General
How much can I earn per week with Lalamove?

Drivers earn different amounts per week depending on how many deliveries they make. Drivers can choose to make as many or as few deliveries as they wish.

General
What do I have to do during the registration process?

Simply enter your phone number on the form on the Driver page and follow the next steps to become a Lalamove driver. 

General
How many days would it take for me to start earning?

Your account will be verified within the same day after the training has been completed and the deposit has been received.

Vehicle
My vehicle isn’t listed here. How can I drive for Lalamove?

You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove.

Vehicle
I own multiple vehicles. Can I attach them all to my driver profile?

You can only use one vehicle to deliver orders with Lalamove.

Vehicle
Can I deliver with Lalamove without owning a vehicle?

No, you must own your own vehicle and hold a valid driving license to join us.

Vehicle
Can I share the same vehicle with my friends with two separate accounts?

No, one vehicle can only be assigned to one account at a time.

Documents
What information and documentation are required for registration?
1) Driving License
2) Vehicle (motorcycle/SUV/Van/Truck)
3) Vehicle License
4) Compulsory Insurance Certificate
Documents
Will my documents be safe?

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Information Protection Act.

Training
I have scheduled my training but I am unable to attend. How do I reschedule?

You can open Lalamove driver APP to reschedule your training session.

Payment
Does Lalamove charge any fee to verify the account? If yes, how much?

We’ll charge a one-time activation fee of NT$300 in order to verify your Lalamove driver account.

Payment
Why do I need to make a deposit? Is the deposit money refundable?
The money stored in the e-wallet is for the purpose of deducting the order handling fee from the cash order received by the driver partner. 
 
In order to ensure that all driver partners can accept cash orders, the platform will automatically reserve NT$200 as a cash order handling fee credit, which cannot be withdrawn. Driver partners can claim the rest of the amount earned, and the minimum payment limit is NT$100.
 
※Assuming that the total amount of your e-wallet is NT$300, the amount you can receive is NT$100.
Payment
Once verified, how do I cash out my payments?

Open the Lalamove driver APP,  goes to My Wallet and click Cash-out. You will receive your cash-out amount on the following Wednesday.

General
What is Lalamove?

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across the whole of Singapore to deliver faster!

General
Where does Lalamove deliver to?

Lalamove delivers to Taipei, New Taipei, Taoyuan, Keelung, Hsinchu, Taichung and Kaohsiung city.

Cross-regional delivery scope:

Taipei, New Taipei, Taoyuan, Keelung, Hsinchu, Miaoli, Yilan, Taichung, Changhua, Yunlin, Chiayi, Tainan, and Kaohsiung Pingtung (except Taitung, Hualien, Nantou and outlying islands).

General
When can Lalamove deliver?

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in under 30 seconds, on average. 

Customer service time:

Weekdays: 08:00 - 21:00

Weekends: 08:00 - 20:00

Making an order
Can I track my order?

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your recipient, so they know the estimated time of arrival. 

 

Making an order
Can I get e-receipts on my orders?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Making an order
Does Lalamove deliver large, bulky or odd-sized items?

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Making an order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Making an order
How much earlier in advance must an order be placed?

Lalamove takes away the stress of planning in advance. Deliver anytime you want, whenever you need! As well as on-demand deliveries you can also schedule a same-day or advance orders up to 30 days away. 

Making an order
Is it possible to cancel my order? Are there any penalty fees?

If the delivery has not been confirmed by the driver or has already been confirmed by the driver in 5 minutes, both you can cancel the order.

NOT Confirmed by The Driver

You can click “Cancel” to cancel the order.

 

Confirmed by The Driver in 5 Mins

You can click “Cancel” to cancel the order.

 

Confirmed by The Driver Over 5 Mins

Please reach out to our customer service by cs.tw@lalamove.com, our customer service team will help you cancel the order.



Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find more detailed pricing information here.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in Taiwan with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfil more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

 

General
What are some features that can help boost my delivery and business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

 

Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

 

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

 

Business Account
Why should I join as a corporate member?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! 

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

Business Account
How do I sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
How can my team stay coordinated when using Lalamove delivery?

Multiple users can be tagged under one corporate account, keeping everyone on the same page. 

Business Account
Can Lalamove handle large volumes of orders?

Yes, we’ll handle your bulk delivery! Our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.


Tell us more and our friendly and professional sales team will be in touch with you shortly. 

Business Account
Does Lalamove support my industry?

Yes! Our clients come from a variety of industries, from F&B and eCommerce to retail and publishing. With our refrigerated lorries, we serve cold chain clients as well! No matter your goods, we will be able to deliver for you!

Business Account
Will order receipts be issued? How will they be issued?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Making an order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

Making an order
Is there a way to keep track of my goods during transit?

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival. 

Making an order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find more detailed pricing information here.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Ready to go?

Download our app now to get your deliveries going places.