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Goods Protection Promises

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貨物賠償承諾

服務範圍

本「貨物保障承諾」（以下稱「本承諾」）所稱之「貨物」，與 Lalamove 服務條款中定義之「託運物品」具有相同含義。依據本承諾之條款規定，若 Lalamove 合作司機於提供貨運服務期間，造成 Lalamove 指定企業帳戶用戶之託運物品遺失或損壞，Lalamove 將支付相應賠償。本承諾之有效期間自合作司機取件時起算，至貨物送達用戶指定地址時止。

不適用貨物

下列貨物不適用本承諾：

  • 任何具時效性或重要性之書面資料或文件（例如：標案文件及合約提案，適用於儲值及加購方案）

  • 各類郵票、禮券、代幣及／或票券*、各類信用卡及／或金融卡及／或提款卡、有價證券，以及其他可作為現金流通或具同等效力之票據，以及不可流通票據（包括但不限於劃線支票）

  • 各類金條及金錢（包括但不限於現金、紙鈔、硬幣、鈔票或任何形式之貨幣）

  • 牲畜、種畜及其他活體生物

  • 大宗貨運

  • 武器及彈藥

  • 自力行駛之車輛，惟車輛作為貨物運送時，為裝卸目的而自力行駛者不在此限

  • 單件價值達新台幣 800 萬元或以上之機械／設備

  • 動力煤

  • 油砂

  • 菸草（與菸草種植者、製造商簽訂之服務合約

賠償上限

賠償金額以下列各項中之較低者為準： 

  1. 遺失／遭竊／毀損之貨物：實際發票金額或替換成本（由 Lalamove 依事故發生當日之價值自行裁定）；或

  2. 受損貨物：實際發票金額或維修費用（由 Lalamove 依事故發生當日之價值自行裁定）

  3. 每筆訂單之最高賠償金額為新台幣 30,000 元。

除外情形

因下列情形所致或與下列情形相關之遺失、失竊、損壞或毀損，不適用本承諾：

  • 傳染性疾病，或疑似之傳染性疾病

  • 包裝不當、不適當，或託運物品準備不足

  • 託運物品之固有瑕疵或製作缺陷

  • 詐欺、不誠信或故意行為

  • 延誤或地址錯誤

  • 託運物品遭合法扣押

  • 使用或操作任何電腦、電腦系統、電腦軟體程式、電腦程序或其他電子系統

  • 機械、電氣及電子故障

  • 託運物品之正常滲漏、重量或體積損耗，或自然磨損

  • 放射性污染、化學性、生物性、生化性及電磁性武器

  • 鏽蝕、氧化及／或褪色

  • 戰爭及恐怖主義

理賠程序

所有理賠申請須於事故發生後 7 個工作日內透過指定理賠表格提出。理賠申請提交後，最遲於 30 個工作日內通知受理結果、駁回決定，或要求補充資料。請備妥並隨理賠表格一併提交下列文件（如有）： 

  • 受損託運物品之照片或證明

  • 可證明受損託運物品價值之購買發票

  • 可證明維修／更換費用之維修或更換發票

理賠申請核准後，核定之賠償金額將於 60 個工作日內匯入指定之企業銀行帳戶。

其他事項

您確認並同意，Lalamove 依本承諾支付予您之任何款項，不得視為 Lalamove 對您或任何第三人承認負有任何責任或義務，且 Lalamove 不作此等承認。儘管有前述規定，於 Lalamove 依本承諾向您支付賠償後，您同意解除、放棄並永久免除 Lalamove 就該賠償標的事項之任何索賠。


本承諾並非保險產品或服務。Lalamove 不提供任何保險產品或服務。Lalamove 得隨時依其絕對裁量權修訂或變更上述條款，或於不事先通知且不負任何責任之情況下變更、暫停或終止本承諾。就本承諾所生之任何爭議，Lalamove 之決定為最終決定，對所有相關當事人均具約束力。上述資訊之中英文版本如有歧異，以英文版本為準。

 

Goods Protection Promises

 

SERVICE SCOPE

“Goods” referred to in this Goods Protection Promises (“Promises”) has the same meaning as the “Shipments” as defined in the Lalamove’s Terms. Subject to the terms hereunder, this Lalamove will pay a compensation to Lalamove’s  selected Corporate Account Users for their loss, or damage of their shipment, which are caused by Lalamove’s Delivery Partners during their provision of Shipment Delivery. The Promises is in effect from the time Delivery Partners pick up the goods till the goods are delivered at the address specified by the User. 

 
 

GOODS NOT TO BE COVERED

The following goods are not covered in the Promises:

  1. Any time sensitive or critical written material or documents (for example, bids and contract proposals (apply to Top-up & Opt-in program)
  2. Stamps, vouchers, tokens and/or tickets of any kind*, credit and/or debit and/or cash dispenser cards of any kind, negotiable securities, and any other documents negotiable as or equivalent to cash, and non-negotiables such as (but without prejudice to the generality of this clause) crossed cheques
  3. Bullion and money of every description (such as but without prejudice to the generality of this clause), cash, bank notes, coins, currency notes or currency of any kind
  4. Livestock, bloodstock and living creatures
  5. Bulk Shipment
  6. Arms and Ammunition
  7. Vehicles driving under own power, however cover includes driving under own power for loading and/or unloading purposes when the vehicles are shipped as cargo interests
  8. Any one piece of machinery / equipment with value equal to or exceeding HKD 8,000,000
  9. Thermal Coal
  10. Oil Sands
  11. Tobacco (Service contracts with tobacco growers, manufacturers)

COMPENSATION CAP

The compensation amount shall be the lower of:

  1. (i) for Lost / Stolen / Destroyed Goods: Actual Invoice Value or Replacement Cost (as determined by Lalamove in its sole discretion based on the value at the date on which the relevant accident occurred); or
  2. (ii) for Damaged Goods: Actual Invoice Value or Cost of Repair (as determined by Lalamove in its sole discretion based on the value at the date on which the relevant accident occurred); or
  3. (iii) the maximum compensation is TWD 30,000 per order.

 

EXCLUDED CIRCUMSTANCES

The loss, theft, damage or destruction arising out of or in any way connected with the following are excluded from the Promises:

  • communicable disease or fear or threat of communicable disease
  • insufficiency or, unsuitability of packaging or, preparation of the shipment
  • inherent vice or faulty workmanship of the shipment
  • fraud, dishonesty or intentional conduct
  • delay or incorrect address
  • lawful seizure of the shipment
  • the use or operation of any computer, computer system, computer software programme,
  • computer process or any other electronic system
  • mechanical, electrical and electronic failure
  • ordinary leakage, loss in weight or volume, or natural wear and tear of the shipment
  • radioactive contamination, chemical biological, bio-chemical and electromagnetic
  • weapons
  • rust, oxidisation and or discolouration
  • war and terrorism

 

CLAIMS PROCEDURE

All claims shall be submitted through the prescribed claim form within 7 (seven) working days after the incident. Your claim will be accepted, rejected, or you will be asked to provide additional information within a maximum period of 30 (thirty) working days after the claim is submitted. Please prepare and submit the following documents (if available) together with the claim form:

  • Pictures or proofs of the damaged shipments
  • Purchase invoice that can show the value of the damaged shipments
  • Repair or replacement invoice that can show the cost of repairment/replacement

Upon acceptance of the claim, the approved claim amount shall be transferred to the designated business bank account within 60 working days

 

MISCELLANEOUS

You acknowledge and agree that any amount paid by Lalamove to you under this Promises shall not be construed to be an admission of any liability or obligation by Lalamove to you or to any other person, and that the Lalamove makes no such admission. Notwithstanding to the aforesaid, upon the compensation made to you by Lalamove under this Promises, you agree to release, waive and forever discharge Lalamove from the claims that are the subject matters of the compensation.

This Promises is not an insurance product or service. Lalamove does not provide any insurance product or service. Lalamove may revise or modify the above terms from time to time at its absolute discretion, or change, suspend or terminate the Promises without prior notice or incurring any liability. For any dispute arising from this Promises, Lalamove’s decision shall be final and binding on all the parties concerned. In case of any discrepancy between the local and English versions of the above information, the English version shall prevail.