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  • Delivering Care during COVID-19: Lalamove is continuing to support the public and businesses for delivery needs during this period. However, we take the safety of our driver partners and customers seriously and have taken necessary precautions for safer deliveries.

    Service Standard Rates

    Apply in Hanoi City from 04 May 2020

    Bike-1

    LalaNOW: intra-city delivery by Motorbike in 60 minutes

    Maximum delivery time: 60 mins
    Weight limit: 30kg
    Size limit: 40cm x 40cm x 40cm
    Base fare: 20,000 VNĐ / 4km
    Additional stop: +5.000 VNĐ / stop


    OrangeBike

    Lala2H: Intra-city delivery by Motorbike in 2 hours

    Maximum delivery time: 2 hours
    Weight limit: 30kg
    Size limit: 40cm x 40cm x 40cm
    Base fare: 20,000 VNĐ / 4km
    Additional stop: Not support

    Pickup-Truck-1

    LalaTRUCK500: Delivery by Truck 500KG

    Size limit: 150cm x 120cm x 120cm
    Base fare: 145,000 VNĐ / 4km
    Fare from 4km - 10km: +18,000 VNĐ / km
    Fare from 10km-15km: +12,000 VNĐ / km
    Fare after 15km: +10,000 VNĐ / km

    icon-truck

    LalaTRUCK1000: Delivery by Truck 1 ton

    Size limit: 300cm x 160cm x 160cm
    Base fare: 200,000 VNĐ / 4km
    Fare from km4 - km10: +20,000 VNĐ / km
    Fare from km10 - km15: +15,000 VNĐ / km
    Fare after 15km: +10,000 VNĐ / km

     

    *Default parcel handling support: Lalamove's driver-partner will help to load/unload your goods.
    ** In terms of needing the parcel carrying from the warehouse or downstairs / upstairs, please choose & pay more for our "Moving help" service.

    Order insurance

    Motobike Order Insurance

    (apply for LalaNOW & Lala2H)

    - Delivered goods value less than or equal 3,000,000 VNĐ: +14,000 VNĐ / order

    - Delivered goods value less than or equal 5,00,000 VNĐ: +20,000 VNĐ / order

    - Delivered goods value less than or equal 34,000,000 VNĐ: +25,000 VNĐ / order

    - Delivered goods value less than or equal 50,000,000 VNĐ: +40,000 VNĐ / order

    - Delivered goods value more than  50,000,000 VNĐ: not support

    Bảo hiểm hàng hóa

    (áp dụng với các đơn hàng sử dụng dịch vụ giao hàng nội thành bằng xe tải LalaTRUCK)

    - Delivered goods value less than or equal 34,000,000 VNĐ: +25,000 VNĐ / order

    - Delivered goods value less than or equal 100,00,000 VNĐ: +100,000 VNĐ / order

    - Delivered goods value less than or equal 200,000,000 VNĐ: +200,000 VNĐ / order

    - Delivered goods value less than or equal 500,000,000 VNĐ: +500,000 VNĐ / order

    - Delivered goods value less than or equal 1,000,000,000 VNĐ: +1,00,000 VNĐ / order

    - Delivered goods value less than or equal 2,000,000,000 VNĐ: +2,000,000 VNĐ / order

    - Delivered goods value more than 2,00,000,000 VNĐ: not support

    Additional fees

    For Intra-city delivery by Motorbike

    Insulated box Free
    Door to door delivery +10,000 VNĐ / order
    Night surcharge
    (from 22 PM to 6 AM)
    +5,000 VND / order
    Holiday surcharge +5,000 VND / order
    *Additional fees are cumulative.

     

    For Truck delivery

    Night surcharge
    (from 22 PM to 6 AM)
    +20,000 VNĐ / order
    Holiday surcharge +20,000 VNĐ / order
    Additional stop +20,000 VNĐ / stop

    Special request

    Cargo handling support
    (apply for Truck500 delivery)

    + 50,000 VNĐ (1-way, ground floor)
    + 100,000 VNĐ (1-way, upstairs)
    + 100,000 VNĐ (2-way, ground floor)
    + 150,000 VNĐ (2-way, upstairs)

    Cargo handling support
    (apply for Truck1000 delivery)

    + 70,000 VNĐ  (1-way, ground floor)
    + 130,000 VNĐ (1-way, upstairs)
    + 130,000 VNĐ (2-way, ground floor)
    + 200,000 VNĐ (2-way, upstairs)

    * For more stair cargo handling, please call our support center at +8428 730 46686 for more support.

    Round trip + 160,000 VNĐ / order for Truck500
    + 220,000 VNĐ / order for Truck1000
    Cargo handling supporter + 300,000 VNĐ / person
    Waiting fee + 40,000 VNĐ / hour

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