FAQ

Yes! We empower businesses of all sizes with fast and convenient delivery. We’ll scale to your needs even during peak periods, so you save more during the quiet seasons, and fulfil more orders during the busy ones!

Reduce operational costs:
Without your own fleet of vehicles and team of drivers, you get to save on vehicle purchasing costs, vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!
Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! Optimizing routes and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Be our corporate member by setting up a business account! Fill out the form here to get started.

Multiple users can be tagged under one corporate account, keeping everyone on the same page. 

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival. 

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers in Vietnam to deliver faster!

We deliver in certain regions of Vietnam like Ho Chi Minh City and Hanoi like Bangkok and we’re expanding all the time. Let us know if you want us to be in your area!

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a few seconds. 

Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

Each order is calculated based on the requirement of that order, such as the vehicle type and the distance between your pick-up and drop-off locations.You can find a simple guide here. Or, download the app to find out instantly how much the delivery would cost before you even place the order.

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival. 

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. Other than that, we deliver almost everything else!

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Lalamove is an on-demand delivery app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

The amount drivers with Lalamove earn depends on how many orders they choose to take.

Your account will be verified within one working day after the training is completed and the deposit has been received.

You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove. Please get in touch with us if you're unsure whether you have an applicable vehicle.

You can only use one vehicle to deliver orders with Lalamove.

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

There is a refundable security deposit to be placed in order to verify your Lalamove driver account:

The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

The deposit is fully refundable upon closure of your Lalamove driver account, given that at least one order is completed.