FAQ

Yes! We empower businesses of all sizes with fast and convenient delivery. We’ll scale to your needs even during peak periods, so you save more during the quiet seasons, and fulfil more orders during the busy ones!

Reduce operational costs:
Without your own fleet of vehicles and team of drivers, you get to save on vehicle purchasing costs, vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!
Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! Optimizing routes and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Sign up as a Corporate Account to enjoy these exclusive features:

- Manage multiple staff under one account with specific roles and access rights

- Integrate your business directly with our API solution

- Connect your e-commerce storefront with our range of readily available plugins

- Spend directly from a centralised business wallet and group your finances

- Monitor your corporate accounts spendings with ease through monthly statements

- Access downloadable reports and analytics directly from your dashboard

More Exclusive Features Coming Soon!

Be our corporate account by setting up a business account! Simply upgrade your account in "Upgrade to Business" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on web.

Multiple users can be tagged under one corporate account, keeping everyone on the same page. 

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival. 

Our capabilities include: 

• Quote delivery fees
• Place order
• Cancel order
• Driver details & location 
• Get order status (ASSIGNING_DRIVER, ON_GOING, etc)
• Add Tips (known as “Priority Fee” in app)
• Receive auto update of delivery status easily and promptly through Webhook

Yes, customers can place multi-stop orders via API. Please note that the sequence in which you list the stops will be the routing the driver will take. Route optimization is yet to be available.

Yes, our API is able to proactively provide status updates with Webhooks.

We understand that your team may have questions while studying the documentation and also during integration. Feel free to contact us anytime at partner.support@lalamove.com for technical support and our API specialists will respond as soon as possible.

"Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly. "

Simply click on the "+ Add Stop" button to add additional drop off locations. You may add up to 19 locations in one order.

You may also drag and rearrange the sequence of the drop off locations based on your needs!

Yes we may issue receipts and tax invoiced on behalf of your company, simply contact our Customer Service Team and our team member will be able to process it for you.

Users with "Admin" role in the corporate account can invite a new or existing user to join your business account via Email.

Kindly tap the button "Invite new member" under setting page in "Team" category on web, enter the email address of the new teammate.

New teammate will be added to your corporate account after he/she finishes the steps in the invitation email.

Users with "Admin" or "Manager" role can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her.

You can view the role of all teammates under setting page in "Team" category on web

Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without the need for inputting orders manually into our mobile or web App. To get started, please review our API Documentation to learn more about what you can achieve by using our API.

Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal in order to generate your API & Secret Keys.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Keep track of your delivery expenses:

Manage multiple staff members under a single business account with a centralised business wallet. Monitor your corporate accounts spendings with ease through monthly statements. Take control of your spending!

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip!

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management services, as well as ongoing support from our sales and customer service teams.

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation: https://www.lalamove.com/en-vn/all-vehicle-pricing-detail

To automitically receive Statement for each month, kindly activate the "Receive monthly statements by email" function under your setting page in "Notification" category on web. Add the recipent email below to receive the statement.

You may also download Statement under your setting page in "Statement" category on web.

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders

2) Place orders immediately or schedule a pick-up time up to 30 days in advance

3) Instant quotation that shows the breakdown for the distance and delivery fees

4) Obtain auto-update of delivery status easily and promptly through Webhook

5) ShareLink to share delivery status updates to 3rd party

6) Instant driver matching

7) Retrieve real-time driver location

8) Cancel order with ease within grace period

9) Easy self-registration to use our API

10) Proof of delivery (POD)

11) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'

12) Usable within Southeast Asia & Latin America

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly.

Currently we notify you for 4 different events:

- When the order status changes

- When the wallet balance changes

- When the order amount is adjusted (eg. tips, fee adjustments)

- When the same order is re-submitted

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

We deliver in certain regions of Vietnam like Ho Chi Minh, Ha Noi, Hai Phong; and we’re expanding all the time. Input the delivery details in the app and instantly find out the total cost before you decide to place the order.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

Yes you may have the recipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

We provide a Purchase service with the corresponding fee for each area. You can refer to these following link:

For Hanoi and Hai Phong: https://www.lalamove.com/en-vn/bang-gia-Giao-hang?city=hanoi

For Ho Chi Minh City: https://www.lalamove.com/en-vn/bang-gia-Giao-hang?&city=hochiminhcity

To select this request, please select Purchase Service in the Additional Services section when selecting Vehicle and remember to note in detail the type of goods and the amount of money you want the driver to help you buy.

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

Our customer service time are as follows:

Monday - Saturday: 7am - 10pm
Sunday and Public Holiday: 9am - 9pm

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details. You’ll instantly be given the price details before you choose whether to place the order.  

Open up the Lalamove app and simply select the type of vehicle, pick up and drop off locations. You’ll instantly be given the price details before you choose whether to place the order. 

Follow the steps to place an order:

1 - Input the address for pick up and drop off

You may choose to make it as an immediate order or a scheduled order based on your needs.
If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 19 stops within the same order.

2 - Select the vehicle type

Evaluate the size of your delivery, and select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details.

3 - Select any additional service

You may also request for add-on services (such as adding a thermal bag, Help Buy service etc) based on your needs.

4 - Add in any reference and confirm the booking

If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Once everything is good to go, just click on "Place order" and we will match you with a driver.

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival. 

Mobile APP

To schedule an order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick up time from 30 minutes after up to 30 days aways.

Web

To schedule an order, simply click on the “Scheduled" button after inputting the order details. You will then be able to select the pick up time from 30 minutes after up to 30 days aways.

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. Other than that, we deliver almost everything else!

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 19 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Mobile APP

At "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first.

Web

Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field.

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation. Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Mobile APP

Underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Web

You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via your phone.

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

You will be able to check the location of the driver via the order page. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Each status shows the status fo the delivery at real time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled


On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled

You may share the order with the recipient at the order page.

Mobile App

Simply click on the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

Web

Simply click on the "Track Order" button on the order page and the recipient may receive real time tracking of the delivery.

In order for the driver to help load and unload the goods to the vehicles, you may make this request via the add on service. Please note that this is only applicable to 4 wheels vehicles.

For additional cargo handling service, please contact our Customer Service Team for assistance.

We care about your delivery experience, after the order has been completed, you will be prompted to rate the driver.

If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website.

If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website and click on the pencil icon next to the rating.

Simply go on to "Settings" and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt

There is no maximum number of orders per day! You may place as many order as you want everyday!

If you would like to check on the photos uploaded by the driver, click on the order details page on the app or the order details panel on the website. You will be able to see picture uploaded under the Drop Off location.

To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu on the app, or the edit icon under the route section on the web.

You may edit the drop off location, recipient details, and notes to driver. Price changes will be subject to location updates. Please note that you are only allowed to edit once

To change the driver, you may simply click on the icon on the top right corner of the order page on the app or under the driver card in the web, and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking ""Cancel Order"" on the order page via the button on the top right corner in the app (bottom right corner for website).

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutes since the matched.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied.

Grace period:
Immediate Orders: 5 minutes after matched with a driver.
Scheduled Orders: 45 minutes before scheduled pickup time.

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

When selecting your vehicle, you will be able to see the additional serices you can request and the cost associated next to it.

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surchage and it will be automatically reflected in your bill.

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order.

You may select your payment method at the order confirmation page.

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet.

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request.

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference.

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance.

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time.

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assit you in the verification and troubleshooting.

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page.

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team for further assistance.

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team for further assistance.

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof for our further investigation.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Driver usually contacts recipient upon arrival to confirm drop-off, please pay attention to calls when driver is near.

If the driver is unable to drop-off, please contact driver to provide next steps. Should you need additional assistance, please contact our customer service team.

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for you to verify and update your password.

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for you to verify and update your password.

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we highly recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

To change the app language, simply go to "Settings" and click on Language. You may change to the lanauge that is available for your region.

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may regsiter an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple acocunt by simplying clicking to the icon on the login page. You will then be directed to the registration procedurs

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners; and/or goods that is forbidden by Law. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed; or you can discover more via our website: https://www.lalamove.com/vi-vn/tnc

Other than that, we deliver almost everything else!

The size limit varies depending on the vehicle type you chose!

Please refer to this link for the size and weight limitation: https://www.lalamove.com/en-vn/all-vehicle-pricing-detail

Lalamove is an on-demand delivery (by motorcycles and trucks) application that connects drivers and customers. Delivery fee is displayed in-app. Working hours are flexible based on drivers' ability and arrangement.

Drivers' income based on the number of orders and hours for delivery.

1. 2 wheels vehicles
- About VND 250.000 per day for fulltimers.
- About VND 400.000 per day in peak season (rainy days, holidays).
- About VND 150.000 per day for parttimers with 3 - 4 working hours.

2. 4 wheels vehicles
- About VND 800.000 per day for fulltimers.
- About VND 1.500.000 per day in peak season (rainy days, holidays).
- About VND 500.000 per day for parttimers with 3 - 4 working hours.

There are 2 ways for registration:

1. Get access to Lalamove.com and press "Register" at the top-right corner of the website, choose "Driver Partner" to start registering.

2. Download LALAMOVE DRIVER APP, go to "Register" to fill drivers' information: Full name, Phone number, Vehicle type as instruction. Lalamove will contact drivers within 14 working hours.

After finshing the last step of drivers' registration flow with documents uploading, Lalamove will contact drivers within 1-2 working days to verify drivers' profile. Next step, drivers will need to pay a deposit amount and show up at office to purchase uniform in order to start taking orders.

All Lalamove's drivers will need to have their own vehicles.

In order to collaborate with Lalamove, drivers need to prepare their motorcycles, pick-up trucks, vans, trucks (under 2500kg in HCM and Haiphong, under 4000kg in Hanoi). Vehicles are not required to be drivers' own vehicles.

Drivers who have motorcycles, pick-up trucks, vans, trucks (under 2500kg in HCMC and Haiphong, under 4000kg in Hanoi) can contact Lalamove for collaboration. Lalamove services now are not available for over 2500kg in HCM City and Haiphong, and over 4000kg in Hanoi.

Lalamove system now only verifies one driver that matchs one vehicle. Drivers will have to contact Lalamove to update new vehicle information if there are any changes.

Drivers will need to send Lalamove photos of their new vehicles via Zalo channel or Customer Service chatbox, Lalamove therefore uploading the new information. Required documents includes:
- 2 Wheels vehicles: vehicle registration certificate (with vehicle plate), vehicle plate
- 4 Wheels vehicles: vehicle registration certificate (with vehicle plate), vehicle plate, vehicle ertificate of registry

Lalamove system now only verifies one driver that matchs one vehicle.

Lalamove required documents for registration:
1. ID card (original)
2. Driver license (A1, B2 - original or notarized copies)
3. Vehicle registration certificate
4. Photos of Household book
5. Picture of vehicle plate
6. Vaccine certificate (minimum 1 injection)
7. F0's discharge papers
8. An amount of VND 300.000 - 500.000 for registration: deposit, uniform, top-up

Lalamove completely commits to follow the Lalamove Personal Privacy Policy. Drivers' information will be used only under drivers' permission except for other regulations of the law.

HCM City: there are 3 ways to reschedule training sessions:
1. Go to Lalamove Driver App: Log in > Chat with Customer Service team > Inform the appointment details > Ask for cancelling the appoitment. Drivers can reset the information after cancelling.
2. Go to Lalamove office and join daily training sessions:
Time:
+ From Monday to Friday: 10.30 a.m. and 5.00 p.m
+ Saturday: 10h30 a.m.
Location:
+ 327-329 To Hien Thanh, 13 Ward, 10 District
+ 8, KDC Van Phuc, Hiep Binh Phuoc, Thu Duc District
+ 212, 19/5 canal, Tay Thanh, Tan Phu District
3. Zalo channel: Lalamove will support drivers to reschedule via 2 following contacts
+ 0969877538 for Motorcycle
+ 0528648705 for Truck


Hanoi city: there are 2 ways to reschedule training sessions:
1. Go to Lalamove Driver App: Log in > Chat with Customer Service team > Inform the appointment details > Ask for cancelling the appoitment. Drivers can reset the information after cancelling.
2. Go to Lalamove office and join daily training sessions:
- Motorcycle:
+ Location: 7th floor, 7 Tran Phu, Dien Bien, Ba Dinh
+ Time: From Monday to Friday: 9.30 a.m. to 12.00 p.m. and 2.00. o.m. to 5.00 p.m.
- Truck:
+ Location 1: 48-BT5, Cau Buou New Urban Area, Thanh Tri. Phone number: 0349.132.733.
+ Location 2: No 63, 139 Phu Dien, Bac Tu Liem. Phone number: 0376.454.823.
+ Time: From Monday to Friday: 9.30 a.m. to 12.00 p.m. and 2.00. o.m. to 5.00 p.m.


Haiphong city: there are 2 ways to reschedule training sessions:
1. Go to Lalamove Driver App: Log in > Chat with Customer Service team > Inform the appointment details > Ask for cancelling the appoitment. Drivers can reset the information after cancelling.
2. Go to Lalamove office and join daily training sessions:
- Location: No 63 Le Thanh Tong, May To, Ngo Quyen
- Phone number: 0393399174
- Time: From Monday to Friday: 9.00 a.m. to 12.00 p.m. and 2.00 o.m. to 6.00 p.m.

There are 2 types of training types:
- Offline at office: immediately support and immediately verify drivers account then immediately taking orders.
- Online - Virtual training: time saving, drivers account will be verified within 48 working hours.
Lalamove encourages drivers to choose virtual training type for time saving and the most convenient support.

HCM City's deposit regulations since September 1st, 2021:
- Motorcycle: VND 100.000 each
- Truck/ van/ Pick-up truck: VND 300.000 each
Note: the amount for deposit may be changed seasonally, Lalamove will inform drivers before starting the registration flow.

Hanoi and Haiphong's deposit regulations since September 1st, 2021:
- Motorcycle: VND 100.000 each
- Truck/ van/ Pick-up truck:: VND 300.000 each
Note: the amount for deposit may be changed seasonally, Lalamove will inform drivers before starting the registration flow.

The deposit amount is used for delivery-related incidients compensation while delivering.

The deposit amount will be refunded within 7 working days when drivers stop collaborating with Lalamove.

However, it will not be refunded if drivers exceed the number of violations noted in Drivers' Code of Conduct.

1. Top-up: drivers can top up their account with 3 methods:
- Cash top-up at Lalamove office.
- E-wallet (Momo) or International Payment Card (VISA card) via in-app top-up feature.
- Transfer money to Lalamove Bank Account: Vietcombank, Techcombank.

2. Cash-out: drivers get access to "Wallet" in-app button to update personal bank account information in "Bank Information" then press "Confirm Submission" to make a cash-out request. Lalamove's available bank account for cash-out request: Vietcombank, Techcombank, Momo E-wallet.

Please contact the Customer Service team to notify about the wrong rated orders, then the Driver Operations team will re-check and confirm.

After successfully completing orders and receiving money from customers, there will be a feature for user ratings and than drivers can rate the orders based on experiences.

If there are any questions, please contact Lalamove via in-app chat feature. Our Customer Support team is willing to answer all of your questions from Monday to Saturday (7 a.m. to 10 p.m.) and Sunday (9 a.m. to 9 p.m.)

The delivery fee is based on each order's requirements such as: vehicle type, additional services, delivery distance,...

Lalamove only allows drivers to take one immediate order at the same time, the next one will only be taken after completing the first one. Drivers can take one immediate order and 2 scheduled orders at the same time. Drivers need to assure that scheduled orders aren't set at the same time in order to advoid customers' complaints.

Once taking orders, drivers can see customers' address and phone number.

Customers' phone number will be showed in app once taking the order.

Please do not cancel orders without informing Lalamove. Contact the Customer Service team and tell us the reasons for cancelling orders.

If customers do not reply, please contact the Customer Service team via in-app chat feature and Lalamove will contact customers then give drivers further information.

If customers require invoices, please contact the Customer Service team for other support and do not provide customers with any kinds of invoices.

If recepients do not reply, please contact the Customer Service team via in-app chat feature and Lalamove will contact customers then give drivers further information.

Drivers need to donwload Lalamove Driver App and start registration. Drivers have to join training sessions and submit required documents. Lalamove will contact you for further steps.

Yes, drivers need to have their own vehicle before registering.

Drivers will receive the delivery fee showed in-app. The delivery fee is based on each order's requirements such as: vehicle type, additional services, delivery distance,...

Drivers with their own motorcycles, picked-up trucks, vans and under 2500kg trucks (HCM & Haiphong) or under 4000kg trucks (Hanoi) are welcome to join with Lalamove.

For COD method, customers will pay cash once drivers complete the orders.
For corporates, drivers can get their weekly income via in-app cash-out feature.

Drivers' working hours are completely flexible and depend on the number of orders. Lalamove needs drivers to advoid cancelling orders after matching.

Lalamove requires drivers to wear uniform while delivery (helmet, jacket or polo) and please do not where shorts. Lalamove may stop collaborating or ban drivers account if drivers cannot fulfill this rule.

Along with the drivers' body insuarance on for every Lalamove order, Lalamove is now applying monthly bonus for better income. Besides, there are various benefits packages which will be updated in in-app News. Please follow to keep track on every most updated news.

Please click this link for detailed information of drivers' benefits: https://www.lalamove.com/vi-vn/driver.

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.

Platform Account refers to the account you registered when you first joined as users with Lalamove. Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.

Do I need to download another App to join Lalamove Rewards?
No. Follow the below simple steps and you can join Lalamove Rewards:
1) Login to the ‘Rewards’ page through either Lalamove Mobile App or Web App
2) Read and accept the Terms and Conditions of Lalamove Rewards
3) Click ‘Join Now’

You can now start earning LalaPoints.

No. Just login to the Lalamove Mobile App or Web App, read and accept Lalamove Rewards Terms and Conditions in the ‘Rewards’ page. You can now start earning LalaPoints.

Yes. You can login to the ‘Rewards’ page through our Lalamove Web App by using a computer or laptop to earn and redeem LalaPoints.

You must be at least the age of 18 to join the Lalamove Rewards.

The program is free to join. No need to pay for any admission fee.

At present, Lalamove Rewards is only applicable to Vietnam and you can earn LalaPoints only if you complete orders by a registered Vietnam mobile phone number.

We have a very strict policy on privacy, and your personal details are treated with the utmost confidentiality. Our Terms & Conditions and Privacy Policy outline why we need your personal information and how we will use it, please visit our website for details.

You can mail us at support.vn@lalamove.com.

“Reward” is the overall term for a cash coupon, any discount offer or item available in the Lalamove Rewards catalogs (for example, cash vouchers and physical gift)

Either tap the rewards button in the Lalamove Mobile App or Web App or scroll through the rewards that show on the App. You can also filter your rewards by category – just select the relevant category to see all the rewards under that category.

Validity periods for rewards vary. Each reward is subject to its terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

In the Lalamove Mobile App or Web App, in the ‘Rewards’ page, you can view your LalaPoints balance. By clicking on the LalaPoints balance, you will be able to view your LalaPoints history records.

Each reward is subject to its specific terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

No, your entire cash coupon must be used in the purchase, so make sure the purchase price is equivalent to or more than your coupon value. If the purchase price is less, you can still use the cash coupon, but you will forfeit the difference in value.

Yes, every cash coupon has an expiry date which you’ll see in the offer details before redeeming your LalaPoint.

Cash coupons and other rewards should appear in your Lalamove Web App or Mobile App immediately. If you can’t find your cash coupon, please get in touch with us:

Hotline: 028 7304 6686
Email: support.vn@lalamove.com 

Once you have read and accepted Lalamove Rewards Terms and Conditions in the ‘Rewards’ page, you can use your Lalamove account to accumulate LalaPoints. You can earn LalaPoints for every order you place (Base Fare + Total Distance Fee + Additional Service Fee + Priority Fee), regardless of the vehicle type. . Upon completion of each order, LalaPoints will be automatically created to your Account within 48 hours.

You will earn 1 LalaPoint for every VND1.000 you spent on any completed order. You can also check out our ‘How to Earn LalaPoints’ section on our official website. Please note that additional service fee is not qualified for LalaPoints. See our Lalamove Rewards Program Terms and Conditions for more information.

LalaPoints will expire on a rolling 18 months period, for example, all LalaPoints earned on January 1, 2021 will expire on July 1, 2022 if not redeemed. In addition, if your Lalamove Rewards Program Account is inactive for consecutive 18 months (by inactive, it means that you have not accumulated any LalaPoints for a consecutive of 18 months) Lalamove has the right to cancel your Lalamove Rewards Program Account (with or without notice). You are free to register as Lalamove Rewards members again if you wish to rejoin the program.

No. You could not earn LalaPoints using a corporate account. You can only use your personal Lalamove account to place orders to earn LalaPoints.

Yes but if you place an order with a gift and discount coupon code, you cannot earn LalaPoints for the discounted amount.

No. You can only earn LalaPoints after you have accepted Lalamove Rewards Program Terms and Conditions. We can’t help you to reclaim the LalaPoints if you haven’t done so.

No, you can only earn LalaPoints on every completed order.

No, LalaPoints cannot be shared among other members.

No, LalaPoints cannot be exchanged for cash.

When Lalamove processes your refund of an completed order, the LalaPoints relating to that order will automatically be deducted from your Lalamove Rewards Program Account. Lalamove reserves the rights of final decision.

There are few reasons this might happen:

Situation 1: It could be that you forgot to click join and accept the Lalamove Rewards Program Terms and Conditions before placing the order.

Situation 2: Some LalaPoints will only be posted to your Lalamove account according to the offers’ terms and conditions. For example, the eligible redemption period.

Situation 3: If you are a frequent user of Lalamove, please wait to check your LalaPoints balance and transactions as it may take up to 48 hours to show in your Lalamove Rewards Program Account. In some circumstances, there may be a delay in updating your LalaPoints balance, but Lalamove will endeavor to reflect the latest balance as soon as possible.

Situation 4: Cash top ups to your wallets, tunnel fees and coupon discounts are not eligible for earning LalaPoints.

You can use your LalaPoints to redeem for Lalamove coupons and a whole range of exciting rewards that you’ll be able to see on the ‘Rewards’ page of Lalamove Mobile App and Web App.

If you redeem your LalaPoints online for cash coupons in the Lalamove Mobile App or Web App, you’ll receive your discount coupon code or QR code instantly and can use it straight away with any of our Participating Establishments.

No, the offers we send to you are tailor-made to you only. Other members may not receive the same offer and hence, earn the same amount of LalaPoints as you do.

Check our offers every day at Lalamove Mobile App and Web App and turn on your App notifications to get our most up to date offers.

Watch out for our latest news via website here, Lalamove Mobile App and the ‘Rewards’ page. We will share news on earning bonus LalaPoints from time to time. Eligible bonus LalaPoints will be automatically credited to your Lalamove account.

No. Once you’ve redeemed your LalaPoints for a reward, it’s non-refundable. Please make sure you read the Lalamove Rewards Program Terms and Conditions and the specific terms and conditions for each particular reward before redeeming your LalaPoints.