FAQ

Yes! We empower businesses of all sizes with fast and convenient delivery. We’ll scale to your needs even during peak periods, so you save more during the quiet seasons, and fulfil more orders during the busy ones!

Reduce operational costs:
Without your own fleet of vehicles and team of drivers, you get to save on vehicle purchasing costs, vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!
Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! Optimizing routes and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Be our corporate member by setting up a business account! Fill out the form here to get started.

Multiple users can be tagged under one corporate account, keeping everyone on the same page. 

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival. 

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers in Vietnam to deliver faster!

We deliver in certain regions of Vietnam like Ho Chi Minh City and Hanoi like Bangkok and we’re expanding all the time. Let us know if you want us to be in your area!

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a few seconds. 

Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

Each order is calculated based on the requirement of that order, such as the vehicle type and the distance between your pick-up and drop-off locations.You can find a simple guide here. Or, download the app to find out instantly how much the delivery would cost before you even place the order.

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival. 

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. Other than that, we deliver almost everything else!

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Lalamove is an on-demand delivery (by motorcycles and trucks) application that connects drivers and customers. Delivery fee is displayed in-app. Working hours are flexible based on drivers' ability and arrangement.

Drivers' income based on the number of orders and hours for delivery.

1. 2 wheels vehicles
- About VND 250.000 per day for fulltimers.
- About VND 400.000 per day in peak season (rainy days, holidays).
- About VND 150.000 per day for parttimers with 3 - 4 working hours.

2. 4 wheels vehicles
- About VND 800.000 per day for fulltimers.
- About VND 1.500.000 per day in peak season (rainy days, holidays).
- About VND 500.000 per day for parttimers with 3 - 4 working hours.

There are 2 ways for registration:

1. Get access to Lalamove.com and press "Register" at the top-right corner of the website, choose "Driver Partner" to start registering.

2. Download LALAMOVE DRIVER APP, go to "Register" to fill drivers' information: Full name, Phone number, Vehicle type as instruction. Lalamove will contact drivers within 14 working hours.

After finshing the last step of drivers' registration flow with documents uploading, Lalamove will contact drivers within 1-2 working days to verify drivers' profile. Next step, drivers will need to pay a deposit amount and show up at office to purchase uniform in order to start taking orders.

All Lalamove's drivers will need to have their own vehicles.

In order to collaborate with Lalamove, drivers need to prepare their motorcycles, pick-up trucks, vans, trucks (under 2500kg in HCM and Haiphong, under 4000kg in Hanoi). Vehicles are not required to be drivers' own vehicles.

Drivers who have motorcycles, pick-up trucks, vans, trucks (under 2500kg in HCMC and Haiphong, under 4000kg in Hanoi) can contact Lalamove for collaboration. Lalamove services now are not available for over 2500kg in HCM City and Haiphong, and over 4000kg in Hanoi.

Lalamove system now only verifies one driver that matchs one vehicle. Drivers will have to contact Lalamove to update new vehicle information if there are any changes.

Drivers will need to send Lalamove photos of their new vehicles via Zalo channel or Customer Service chatbox, Lalamove therefore uploading the new information. Required documents includes:
- 2 Wheels vehicles: vehicle registration certificate (with vehicle plate), vehicle plate
- 4 Wheels vehicles: vehicle registration certificate (with vehicle plate), vehicle plate, vehicle ertificate of registry

Lalamove system now only verifies one driver that matchs one vehicle.

Lalamove required documents for registration:
1. ID card (original)
2. Driver license (A1, B2 - original or notarized copies)
3. Vehicle registration certificate
4. Photos of Household book
5. Picture of vehicle plate
6. Vaccine certificate (minimum 1 injection)
7. F0's discharge papers
8. An amount of VND 300.000 - 500.000 for registration: deposit, uniform, top-up

Lalamove completely commits to follow the Lalamove Personal Privacy Policy. Drivers' information will be used only under drivers' permission except for other regulations of the law.

HCM City: there are 3 ways to reschedule training sessions:
1. Go to Lalamove Driver App: Log in > Chat with Customer Service team > Inform the appointment details > Ask for cancelling the appoitment. Drivers can reset the information after cancelling.
2. Go to Lalamove office and join daily training sessions:
Time:
+ From Monday to Friday: 10.30 a.m. and 5.00 p.m
+ Saturday: 10h30 a.m.
Location:
+ 327-329 To Hien Thanh, 13 Ward, 10 District
+ 8, KDC Van Phuc, Hiep Binh Phuoc, Thu Duc District
+ 212, 19/5 canal, Tay Thanh, Tan Phu District
3. Zalo channel: Lalamove will support drivers to reschedule via 2 following contacts
+ 0969877538 for Motorcycle
+ 0528648705 for Truck


Hanoi city: there are 2 ways to reschedule training sessions:
1. Go to Lalamove Driver App: Log in > Chat with Customer Service team > Inform the appointment details > Ask for cancelling the appoitment. Drivers can reset the information after cancelling.
2. Go to Lalamove office and join daily training sessions:
- Motorcycle:
+ Location: 7th floor, 7 Tran Phu, Dien Bien, Ba Dinh
+ Time: From Monday to Friday: 9.30 a.m. to 12.00 p.m. and 2.00. o.m. to 5.00 p.m.
- Truck:
+ Location 1: 48-BT5, Cau Buou New Urban Area, Thanh Tri. Phone number: 0349.132.733.
+ Location 2: No 63, 139 Phu Dien, Bac Tu Liem. Phone number: 0376.454.823.
+ Time: From Monday to Friday: 9.30 a.m. to 12.00 p.m. and 2.00. o.m. to 5.00 p.m.


Haiphong city: there are 2 ways to reschedule training sessions:
1. Go to Lalamove Driver App: Log in > Chat with Customer Service team > Inform the appointment details > Ask for cancelling the appoitment. Drivers can reset the information after cancelling.
2. Go to Lalamove office and join daily training sessions:
- Location: No 63 Le Thanh Tong, May To, Ngo Quyen
- Phone number: 0393399174
- Time: From Monday to Friday: 9.00 a.m. to 12.00 p.m. and 2.00 o.m. to 6.00 p.m.

There are 2 types of training types:
- Offline at office: immediately support and immediately verify drivers account then immediately taking orders.
- Online - Virtual training: time saving, drivers account will be verified within 48 working hours.
Lalamove encourages drivers to choose virtual training type for time saving and the most convenient support.

HCM City's deposit regulations since September 1st, 2021:
- Motorcycle: VND 100.000 each
- Truck/ van/ Pick-up truck: VND 300.000 each
Note: the amount for deposit may be changed seasonally, Lalamove will inform drivers before starting the registration flow.

Hanoi and Haiphong's deposit regulations since September 1st, 2021:
- Motorcycle: VND 100.000 each
- Truck/ van/ Pick-up truck:: VND 300.000 each
Note: the amount for deposit may be changed seasonally, Lalamove will inform drivers before starting the registration flow.

The deposit amount is used for delivery-related incidients compensation while delivering.

The deposit amount will be refunded within 7 working days when drivers stop collaborating with Lalamove.

However, it will not be refunded if drivers exceed the number of violations noted in Drivers' Code of Conduct.

1. Top-up: drivers can top up their account with 3 methods:
- Cash top-up at Lalamove office.
- E-wallet (Momo) or International Payment Card (VISA card) via in-app top-up feature.
- Transfer money to Lalamove Bank Account: Vietcombank, Techcombank.

2. Cash-out: drivers get access to "Wallet" in-app button to update personal bank account information in "Bank Information" then press "Confirm Submission" to make a cash-out request. Lalamove's available bank account for cash-out request: Vietcombank, Techcombank, Momo E-wallet.

Please contact the Customer Service team to notify about the wrong rated orders, then the Driver Operations team will re-check and confirm.

After successfully completing orders and receiving money from customers, there will be a feature for user ratings and than drivers can rate the orders based on experiences.

If there are any questions, please contact Lalamove via in-app chat feature. Our Customer Support team is willing to answer all of your questions from Monday to Saturday (7 a.m. to 10 p.m.) and Sunday (9 a.m. to 9 p.m.)

The delivery fee is based on each order's requirements such as: vehicle type, additional services, delivery distance,...

Lalamove only allows drivers to take one immediate order at the same time, the next one will only be taken after completing the first one. Drivers can take one immediate order and 2 scheduled orders at the same time. Drivers need to assure that scheduled orders aren't set at the same time in order to advoid customers' complaints.

Once taking orders, drivers can see customers' address and phone number.

Customers' phone number will be showed in app once taking the order.

Please do not cancel orders without informing Lalamove. Contact the Customer Service team and tell us the reasons for cancelling orders.

If customers do not reply, please contact the Customer Service team via in-app chat feature and Lalamove will contact customers then give drivers further information.

If customers require invoices, please contact the Customer Service team for other support and do not provide customers with any kinds of invoices.

If recepients do not reply, please contact the Customer Service team via in-app chat feature and Lalamove will contact customers then give drivers further information.

Drivers need to donwload Lalamove Driver App and start registration. Drivers have to join training sessions and submit required documents. Lalamove will contact you for further steps.

Yes, drivers need to have their own vehicle before registering.

Drivers will receive the delivery fee showed in-app. The delivery fee is based on each order's requirements such as: vehicle type, additional services, delivery distance,...

Drivers with their own motorcycles, picked-up trucks, vans and under 2500kg trucks (HCM & Haiphong) or under 4000kg trucks (Hanoi) are welcome to join with Lalamove.

For COD method, customers will pay cash once drivers complete the orders.
For corporates, drivers can get their weekly income via in-app cash-out feature.

Drivers' working hours are completely flexible and depend on the number of orders. Lalamove needs drivers to advoid cancelling orders after matching.

Lalamove requires drivers to wear uniform while delivery (helmet, jacket or polo) and please do not where shorts. Lalamove may stop collaborating or ban drivers account if drivers cannot fulfill this rule.

Along with the drivers' body insuarance on for every Lalamove order, Lalamove is now applying monthly bonus for better income. Besides, there are various benefits packages which will be updated in in-app News. Please follow to keep track on every most updated news.

Please click this link for detailed information of drivers' benefits: https://www.lalamove.com/vi-vn/driver.

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.