Select location

API Terms and Conditions

Last Updated: April, 2025

 

“Lalamove” means Lalamove Express Management Transport Through Online Platform LLC, a company incorporated in UAE with its registered office at G01 Office, AL Yalayis Governmental Transacrtion Center, Dubai Investment Park Second. Lalamove operates a logistics platform which connects customers and drivers through technology. We have developed an application programming interface (the “Lalamove API” or “API”) and other technical documentation and materials (the “API Materials”) to allow you to develop your applications that can be used with the Lalamove API to fulfill deliveries, collectively with our service (“Lalamove Service”). By using Lalamove API’s, you agree to the following terms and conditions of service (the “API Terms” or “Agreement”).

 

IF YOU DO NOT AGREE TO ANY OF THE API TERMS, PLEASE DO NOT ACCESS OR USE THE LALAMOVE API.

 

In the API Terms, the words “you” or “your” refer to all individuals and other persons who access or use the Lalamove API, including, without limitation, any organizations that enroll or otherwise access or use the Lalamove API through their respective representatives or employees (“User(s)”).

 

In the API Terms, “Applicable Law” means applicable UAE laws which includes but not limited to  Federal Decree-Law No. (45) of 2021 Concerning the Protection of Personal Data (PDPL),  Federal Decree-Law No. 34 of 2021 on Combating Cybercrimes, The Telecommunications and Digital Government Regulatory Authority (TDRA)  rules, and regulations governing payments and all services provided hereunder, including: any and all foreign laws, treaties, rules, regulations, regulatory guidance, directives, policies, orders or determinations of (or agreements with), and mandatory written direction from (or agreements with) any regulatory authority, as each of the foregoing may be amended and in effect from time to time.

 

In the API Terms, “Affiliate” means any other person or entity directly or indirectly controlling, controlled by or under common control with such person or entity, or, in the case of a natural person, any other person or entity that is controlled by such person or entity, or is a relative of such person or entity, where "control" means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of a person or entity, whether through the ownership of voting securities, by contract or otherwise, and includes (x) ownership directly or indirectly of 50% or more of the shares in issue or other equity interests of such person or entity, (y) possession directly or indirectly of 50% or more of the voting power of such person or entity or (z) the power directly or indirectly to appoint a majority of the members of the board of directors or similar governing body of such person or entity, and the terms "controlling" and "controlled" have meanings correlative to the foregoing.

 

 

1. Introduction

The API Terms apply to your access and use of the APIs provided by Lalamove together with its affiliated and associated corporations (collectively, “we”, “us”, or “ours”, “Lalamove”).

 

You are prohibited from using the APIs or accepting the Terms if you are under the legal age of 18 which is required to form a binding contract with Lalamove, or if you are legally restricted from using or accessing the APIs under the laws of the UAE, the country in which you are using the APIs, or any other applicable jurisdictions.

 

Use of the Lalamove API and the Lalamove Service is governed by and subject to the API Terms, and the API Terms constitute a legal agreement by and between you and Lalamove (each a “party” and together as the “parties”). In addition, you acknowledge that before you use the Lalamove API, you have read, understood, and voluntarily agreed to the relevant Lalamove User Terms and Conditions, Privacy Policy and other policies or documents published by Lalamove (collectively, “Lalamove Terms”), which are found on Lalamove’s website. The API Terms is governed by relevant Lalamove Terms of Service. In the event of inconsistency between the API Terms and the Lalamove Terms, the API Terms shall prevail.

 

When utilizing these APIs on behalf of an entity, you represent and warrant that you possess the authority to legally bind that entity to these API Terms. By accepting these API Terms, you acknowledge that you are acting on behalf of and binding that entity, and all references to 'you' herein shall be construed as references to said entity.

 

To the extent permitted by the applicable regulations, Lalamove reserves the right, to modify the API Terms as well as any external documents referenced and incorporated into the API Terms, including but not limited to Lalamove User Terms and Conditions, Privacy Policy and other policies or documents published by Lalamove, and all such modifications shall become effective upon posting unless we notify you otherwise. If we make changes, we will notify you by revising the date at the top of the API Terms and, in some cases, we will provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the API Terms periodically to stay informed about our practices. You acknowledge that your continued use of the Lalamove API after any such changes shall constitute your consent to such changes. You must agree upon and abide by these changes accordingly. Access or use of the Lalamove API and Lalamove Service at any time constitutes full acceptance of the API Terms and Lalamove Terms.

 

In consideration of the mutual promises, covenants and agreements contained herein, and other good and valuable consideration, the receipt, sufficiency, and adequacy of which are hereby acknowledged, the parties, intending to be legally bound, agree to the foregoing and as follows:

 

 

2. API License & Ownership

a. License from Lalamove. Subject to the API Terms, Lalamove hereby grants you a limited, revocable, non-exclusive, non-sublicensable and non-transferable license to access and use the Lalamove API in accordance with the API Materials and to use the API Materials, in each case, solely for the purposes of: (i) developing and testing your application for use with the Lalamove API; (ii) obtaining data made available by Lalamove through the Lalamove API (“Lalamove Data”) for use by you for the purpose of use of the Lalamove Service in accordance with this Agreement; and (iii) providing data to Lalamove through the API (“your Data,” and together with Lalamove Data, “Data”) for use by Lalamove in accordance with this Agreement. Notwithstanding the foregoing, you may only sublicense or transfer access and use of the Lalamove API, and any applicable credentials or passwords to reputable third-party software developers for the sole purpose of facilitating your use of the Lalamove API (“Authorized Third party”) in accordance with this API Terms. You are solely responsible for 1) the use and integration of the Lalamove API, credentials and passwords by any Authorized Third party; 2) an Authorized Third party’s use and/or misuse of the Lalamove API pursuant to the API Terms; 3) indemnify Lalamove, for the use or misuse of the Lalamove API or Lalamove Service by any Authorized Third party or unauthorized users as a result of your willingly or unwillingly giving them access to the Lalamove API.

 

b. License Restrictions. Except as otherwise specified in this API Terms, you will not and will not allow any of your directors, officers, employees, agents, contractors, Authorized Third party or any other person (collectively, “Personnel”) to: (i) reverse engineer, disassemble, decompile or otherwise attempt to derive the source code or the underlying ideas, algorithms, structure or organization of the Lalamove API or any Lalamove Service, or any part of any of the foregoing; (ii) sublicense, transfer, distribute or otherwise make available the Lalamove API or any API Materials or Lalamove Service, or any part of any of the foregoing, in any form; (iii) lease, loan or sell the Lalamove API or any API Materials or the Lalamove Service, or any part of the foregoing; (iv) create derivative works of or otherwise modify the Lalamove API or any API Materials or Lalamove Service, or any part of any of the foregoing; (v) make any copies of the Lalamove API or any API Materials, or any part of any of the foregoing, in any form; (vi) attempt to defeat, avoid, bypass, remove, deactivate or otherwise circumvent any software protection mechanisms in the Lalamove API or any Lalamove Service, including without limitation, any such mechanism used to restrict or control the functionality of any of the foregoing; or (vii) remove or alter any legal, copyright, trademark, watermark, or other proprietary rights notice contained in API Materials or on Lalamove Service.

 

c. Rate limit. There would be rate limits and/or restrictions to the data fields displayed per application or service utilizing the Lalamove API implemented from time to time of which you may not be notified. You shall agree to comply with such limits and restrictions, as applicable, at all times. Any rate limits and restrictions are subject to change from time to time at Lalamove’s sole discretion to the extent permitted by the applicable regulations, effective immediately upon posting unless we notify you otherwise. Your use of any methods intended to subvert rate limiting shall be considered as a material violation of the API Terms.

 

d. Reservation of Rights. Lalamove does not grant you any rights in or to the Lalamove API, API Materials, or Lalamove Service except as expressly set forth in Section 2(a) above, and as between the parties, Lalamove owns and retains ownership of the Lalamove API, API Materials, and Lalamove Service, including any and all rights under patent law, copyright law, trade secret law, trademark law and any and all other proprietary rights (“Intellectual Property Rights”). Lalamove is the sole and exclusive owner of the Lalamove API and API Materials (together the “API Services”), all software, documentation, information, hardware, equipment, devices, templates, tools, documents, processes, methodologies, know-how, websites, including any data structures therein, and any additional intellectual or other property used by us or on our behalf or otherwise related to the API Services, products and services, together with all brands, trade names, copyrights, designs, trademarks, service marks, logos, domain names, patents, trade secrets and any other distinctive features of ours, and any other proprietary rights inherent therein and related thereto (“Lalamove IP”). All rights not expressly granted herein are reserved by us. Except for the limited licenses expressly granted herein, the API Terms grant you no right, title, or interest in any intellectual property owned or licensed by us. Any rights granted hereunder are granted solely to you and not, by implication or otherwise, to any parent, subsidiary, or Affiliate of you.

 

3. Use of API

a. Your Obligations. You agree to use the Lalamove API, Lalamove Service or Lalamove API Materials at all times in accordance with all Applicable Laws, as well as our instructions, the Lalamove Terms applicable in different regions and the API Terms. You may not use the Lalamove API or Lalamove API Materials to conduct or facilitate, in any way, activity that is in violation of Applicable Law, the Lalamove Terms,  API Terms or other policies or documents published by Lalamove.

 

b. You must access (or attempt to access) an API solely through the methods specified in its documentation. If Lalamove provides you with developer credentials (such as client IDs), they must only be used with the designated APIs. You are prohibited from falsifying or concealing your identity or the identity of your API Client when utilizing the APIs or developer accounts.

 

c. User restrictions. You shall not and not allow any of the Personnel, direct, encourage, or assist any other party to, access or use the API Services to:

  1. design or develop a competitive or substantially similar product or service against Lalamove Service;

  2. copy or extract any features or functionality thereof;

  3. launch or cause to be launched on or in connection with the API Services a malicious automated program or script, including web spiders, crawlers, robots, indexers, bots, viruses or worms, or any program intended to overburden or hinder the operation and/or performance of the API Services;

  4. attempt to gain unauthorized access to the API Services or its related systems or networks;

  5. include any underlying platform or product with competitors in aggregated view i.e. Webpage, app, software, unless agreed otherwise.

You may not allow any of the Personnel, include or use the Lalamove API, Lalamove Service or Lalamove API Materials in, or in connection with, any application, website or other product or service that includes content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, in Lalamove’s sole discretion. You shall require your end users to comply with, and shall not knowingly enable them to violate, applicable law, regulation, and the API Terms.

 

c. Mutual Obligations. The API Terms do not create a partnership, agency, joint venture, franchisee or other similar relationship. Neither party shall make a public statement about partnership with or sponsorship by the other party without the other party’s prior written approval.

 

Either party shall not to perform any action with the intent of introducing to the other party’s systems, products or services any viruses, worms, defects, Trojan horses, malware or any items of a destructive nature.

 

Either party shall not to use methods including but not limited to web scraping, web harvesting, or web data extraction to extract data from the other party.

 

 

4. Pricing and Payment

Lalamove APIs are currently provided for free, but we reserve the right to charge for the Lalamove APIs in the future. If we do charge a fee for use of the Lalamove APIs or any developer tools and features, we will notify you in advance and you may terminate the API Terms by ceasing all use of the Lalamove API and API Materials and deleting all copies of the Lalamove API Materials (including all Lalamove Data) in your possession or control. Each party will bear its own costs and expenses in performing its obligations under the API Terms.

 

You will be responsible to pay fees for the Lalamove Service in accordance with Lalamove Terms.

 

 

5. Confidential Information

a. Confidential Information means all information or material relating to or in connection with this Agreement, which is confidential or commercially sensitive in nature, unless its disclosure is specifically allowed under this Agreement or by mutual agreement by the parties. Confidential Information shall include, without limitation, the specific terms and conditions of this Agreement, as well as the parties' past, present and future plans, ideas, transaction volumes, business strategies, marketing programs, activities, software applications, customers whether or not it is marked as "confidential".

 

Confidential Information does not include information that:

  1. is already known to the other party before the negotiation and execution of this Agreement from any third party without any confidential obligation (subject to evidence provided);

  2. is in or enters the public domain, other than due to a breach by a party; or

  3. is independently developed by a party without reference to the Confidential Information (subject to evidence provided).

b. Non-Use and Non-Disclosure. You shall at all times maintain in strict confidence (and cause your employees, advisors, agents, auditors, officials, personnel or representatives to maintain in strict confidence) all Confidential Information. You shall use the Confidential Information only in accordance with this Agreement and shall not disclose the Confidential Information to any third party without the other party’s prior written consent. All Lalamove’s information, including but not limited to, drivers and delivery information shall belong to Lalamove. You shall only use such information for the purpose of performing this Agreement.

 

c. Compelled Disclosure. A party may disclose the Confidential Information only if it is required to do so in compliance with the law, an order of court, or the rules or regulations of any relevant regulatory or administrative authority with jurisdiction over the parties, provided always that the receiving party shall:

  1. give prompt notice prior to the impending disclosure so that the other party may seek a protective order and/or waive the duty of non-disclosure;

  2. only disclose the Confidential Information to such extent as is necessary for such compliance; and

  3. use its best endeavours to ensure that any person who receives the Confidential Information keeps such Confidential Information confidential and does not use it except for the purpose for which the disclosure is made.

d. Monitoring. You agree that we may monitor your use of the Lalamove API to ensure and improve quality, identify security issues and verify your compliance with the terms. This monitoring may include Lalamove accessing and using the delivery recipient’s information, to provide Lalamove Service under this Agreement. Lalamove may suspend your access to the Lalamove API without notice if Lalamove reasonably believes that you are in violation of the terms in this Agreement and the Lalamove Terms.

 

e. Affiliates. You hereby agree to authorize Lalamove to disclose Confidential Information to its Affiliates without further consent for the purpose of performing this Agreement.

 

f. Survival. The provisions of this Section 5 shall survive for five (5) years beyond termination of this Agreement.

 

g. Any breach of this Clause 5 shall be deemed as a material breach of the API terms.

 

 

6. Data Privacy

Subject to the API Terms, you shall comply at your own cost with all your obligations under any applicable laws in relation to collection, use, processing, and disclosure of personal data, including data protection and privacy laws applicable in the region(s) where the personal data is collected or held or otherwise processed. The personal data shall include but not be limited to the following:

 

a. LALAMOVE data, we hereby grant you a non-exclusive, revocable, non-sublicensable and non-transferable right to use the Lalamove Data solely as necessary to fulfill orders. You will not use the Lalamove Data for any other purposes. You shall not disclose, transfer, sell, rent, or lease Lalamove Data, without our express written consent.

 

b. Your data, the use of your Data by Lalamove shall be governed by our Privacy Policy. You represent and warrant that you have all rights to grant such rights in your Data (including, but not limited to, data related to you as well as data related to third-party businesses with whom you partner and any individuals with whom those third-party businesses contract with for delivery services) to us without infringement or violation of any third-party rights, including without limitation, any privacy rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. If your use of Lalamove API or access to Lalamove Service requires or will likely result in the provision of personal data directly to us, you agree to adequately inform and obtain all necessary consents and authorizations from the applicable users to provide such personal data to us and retain written records of such consents pursuant to all relevant laws and regulations.

 

c. Reservation of Rights. As between Lalamove and you, Lalamove retains the sole and exclusive title in and to all Lalamove Data, and you retain the sole and exclusive title in and to all your Data.

 

d. Data Protection. You shall implement reasonable security measures to safeguard the Lalamove Data. You shall immediately notify Lalamove when you become aware of a breach of any of your obligations in this Clause 6. Each party shall protect each other’s data (as defined in such applicable law) in its control or possession by making reasonable security arrangements (including, where appropriate, physical, administrative, procedural and information & communications technology measures) to prevent unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of personal data, or other similar risks. You shall not

 

  1. scrape any of our data in any kind including but not limited to pricing, driver information; in each case other than as explicitly permitted by us in written format.

  2. share with a third party (or enable a third party to use) any operational, technical or other data obtained through the use of the API Services in any manner that is competitive to us, including, without limitation, in connection with any application, website or other product or service that also includes, features, endorses, or otherwise supports in any way a third party that provides services competitive to our products and services.

 

e. Survival. The provisions of this Clause 6 shall survive for five (5) years beyond termination of this Agreement.

 

f. Any breach of this Clause 6 shall be deemed as a material breach of the API terms.

 

 

7. Termination

You may terminate the API Terms at any time by ceasing all use of the Lalamove API and API Materials and deleting all copies of the Lalamove API Materials (including all Lalamove Data) in your possession or control.

 

We may, at our sole discretion, immediately notify and suspend or restrict your access of the Lalamove API if we reasonably suspect you have violated any obligation of the API Terms. If you fail to rectify your breach within 7 days since the notice, we will at our sole discretion terminate your access to the Lalamove API without any liability.

 

If the Terms are terminated or your access to an API is discontinued, you must promptly cease using the Lalamove API, stop utilizing all API Materials, and remove any cached or stored content previously allowed by the cache. Lalamove reserves the right to directly contact any account owner linked to your API Client and developer credentials to inform them about the termination of your authorization to use the Lalamove API.

 

We may add or remove functionalities or features of the Lalamove API to provide a better experience for our customers and improve our API’s functionality. Lalamove will provide a minimum of 30 days’ notice to customers ahead of the introduction of a breaking change or the deprecation of an old version of our API. You hereby agree to implement the necessary technical work to adopt any relevant changes or new API versions within this timeframe. If you do not agree to any variance or change of the functionalities or features of the Lalamove API, you shall stop using the Lalamove API immediately. Subject to this clause, we may also terminate any rights granted hereunder at our discretion and will not be liable to you or any third party for any costs or damages arising from such termination if (i) you are in material breach of the API Terms, (ii) Lalamove publicly posts a written notice of termination on its website, (iii) Lalamove sends a written or e-mail notice of termination to you, (iv) Lalamove ceases providing access to your API or(v) your continuous use of API Service will impair the functioning of the Lalamove API or Lalamove Service. Any clauses of this Agreement, which expressly or by their nature, extend beyond the termination or expiration of this Agreement, shall survive any termination or expiration of this Agreement as set out.

 

 

8. Relationship

The relationship of the parties is that of independent contracting parties, and shall not be deemed to be any other relationship, including, without limitation, any agency, partnership, or joint-venture relationship, except where expressly provided otherwise herein. Each party shall not present itself in any manner as acting in the other party’s name, or for the other party’s account, except as expressly permitted otherwise herein. In particular, each party shall not enter any obligations for or on behalf of the other party, not issue any representations, warranties, or undertakings that are binding on the other party, unless there are express written agreements between the parties providing for the same.

 

 

9. Representations

a. You hereby represent and warrant that you have all authority necessary to bind yourself (including your entity) to the API Terms and that you are not prohibited from accessing or using the API Services under any applicable law. If, at any time, you do not have authority, are legally prohibited, or do not agree to the API Terms, and you must discontinue all access and use of the API Services immediately.

 

b. You further represent and warrant that (i) you have the right to distribute, or otherwise make available your application to your end users, (ii) your application complies with all applicable laws and regulations, terms of services and privacy notices; and (iii) your applications do not and will not infringe any third party’s rights.

 

c. Any breach of this Clause 9 shall be deemed as a material breach of the API terms.


 

 

10. Indemnity

a. You shall agree to indemnify and hold Lalamove and its subsidiaries, Affiliates, officers, directors and employees (“Lalamove Indemnified Parties”) harmless from and against any and all claims, suits, actions, demands, costs, expenses, liabilities, losses or damages of whatever nature (including interest and reasonable fees for legal counsel and other experts) incurred to the indemnified party relating to, or arising out of:

 

  1. breach of the representations, warranties, covenants, obligations or agreements here in by you;

  2. any claims for false advertising, defect in services, personal injury, death or any other claims in connection with the services provided by you;

  3. any claims arising out of a violation of Applicable Law by you; or

  4. any taxes under applicable Laws for which you are liable.

 

 

11. Disclaimer

THE LALAMOVE API, API MATERIALS, LALAMOVE DATA AND LALAMOVE SERVICE, ALONG WITH OTHER MATERIALS PROVIDED BY LALAMOVE IN CONNECTION WITH THIS AGREEMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND.LALAMOVE, ON BEHALF OF ITSELF, ITS SUPPLIERS, AND CONTRACTORS, DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE NON-INFRINGEMENT AND ANY WARRANTIES OR CONDITIONS ARISING FROM THE COURSE OF DEALING OR USAGE OF TRADE. LALAMOVE DOES NOT GUARANTEE THAT THE LALAMOVE API, LALAMOVE API MATERIALS, LALAMOVE DATA OR LALAMOVE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE USE THEREOF WILL BE ERROR-FREE, UNINTERRUPTED, VIRUS-FREE, OR SECURE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND UNLESS OTHERWISE AGREED IN WRITING, LALAMOVE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF GOODS ARISING FROM YOUR USE OF THE LALAMOVE SERVICE OR LALAMOVE API. WITHOUT PREJUDICE TO THE FOREGOING AND INSOFAR AS PERMITTED UNDER APPLICALBE LAW, LALAMOVE AGGREGATE LIABILITY SHALL IN NO EVENT EXCEED THE FEE FOR LALAMOVE SERVICES CHARGED FROM YOU.

 

 

12. Dispute Resolution

Unless you timely opt out, any and all disputes between you and Lalamove arising out of / relating to the API Terms or your use of the Lalamove Service shall be resolved on an individual basis pursuant to the relevant provision of Lalamove Terms of Service.

 

 

13. Miscellaneous

a. Entire Agreement. This Agreement, including all rules, policies and procedures incorporated herein by reference, constitutes the entire legal agreement between the parties with respect to the Lalamove Service and Lalamove API.

 

b. Governing Law. The API Terms shall be governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates and the courts of Dubai shall have jurisdiction.

 

c. Severability The invalidity or unenforceability of any provision of this Agreement or of any covenant herein contained shall not affect the validity or enforceability of any other provision or covenant hereof or herein contained and any such invalid provision or covenant shall be deemed to be severable; provided that in such case the parties shall use their best efforts to achieve the purpose of the invalid provision by a new legally valid provision or provisions.

 

d. Conflict of Terms. In case of any inconsistency or conflict between the terms and conditions of the API Terms and those of the Lalamove Terms of Service, the terms of the API Terms shall govern and control.

 

e. Assignability. You shall not assign, in whole or in part, this Agreement or any rights or obligations hereunder, whether by laws or otherwise, without the prior written consent of Lalamove. We may assign, in whole or in part, this Agreement or any rights or obligations hereunder and You hereby agree to consent and provide all necessary assistance and support including execution of all documents to such extent required upon receiving our written request.

 

f. Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event.

 

Both parties agree to conduct the contract in English. Any translation of the Terms is provided solely for your convenience, and only the English version of the Terms will govern our relationship.