FAQs
Lalamove provides on-demand services by connecting driver partners on mobile and web apps. Driver partners and couriers can take orders according to their own schedule.
Download Lalamove's Driver app and press "Register" to complete the registration process. Our registration process is simple and can be completed within 3 working days, given you have completed our online quiz and documents are approved.
Account will be verified within 3 working days after the training is completed and the documents are approved.
Any applicant aged below 18 are NOT eligible to be a driver partner.
5 vehicle types including Car Sedan, Van, Pickup Truck 1-Ton, Dyna 4-Ton (Sides) and Dyna 4-Ton (Closed) are available to join Lalamove. Stay tuned for new vehicle type updates!
You are not allowed to open one more account in Lalamove with different vehicles. Each driver license can only open one account, and each account can only register one vehicle information.
No, same vehicle plate or vehicle can only apply for one Lalamove account.
For update of Vehicle details, do head to your Driver App > Profile > Settings > View Personal Info > Mobile Number
National ID / Iqama
Driving License
Vehicle registration
Vehicle insurance
Police Clearance Certificate
18 years old or above
Non-Saudi Residents: Sponsor's Ajeer
The virtual training is conducted directly through the "Lalamove Driver" app.
After verification, you can cash out the money to your bank account via Lalamove's Driver App. The requested cash out amount will be paid within 7 working days. Remember to enter the correct bank information in the Lalamove Driver App before you cash out from e-wallet.
Valid Proof
To be considered as a valid Proof of Delivery, the picture must visibly show:
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Clear picture of delivered item (s) in a well lit area, during the unloading process
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Clear picture of the customer’s drop-off location:
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House number; if not available, then
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Lift document with address; if not available, then
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Customer door (residential) or company logo (non-residential)
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Invalid Proof
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Blurry pictures of location
Example:
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Zoomed in / Unclear Picture of delivered item
Example:
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Non-Related Pictures (no sign of actual delivered items)
Example:
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Selfie
Example:
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Covering the camera / Blank screen
Example:
The driver may choose to upload a legitimate signature from the customer or take Proof Of Delivery pictures.
Yes, a clear picture of delivered item (s) in a well lit area, during the unloading process is required.
An indication of the customer’s drop-off location must ALWAYS be clearly visible:
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If you are delivering to a residential area, the customer’s flat or unit number should appear in the picture
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If the flat or unit number is not available, you can take the picture with the lift document containing the building address
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If the lift document does not contain the building address, you may hold the order and take a picture with the customer’s door in the background
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If you are delivering to a non-residential area or any building where you cannot go further than the reception, you can take the picture with the identifiable logo (e.g hotel name) in the background
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Pictures that do not contain any clear indication of the drop-off location might not be accepted as a valid Proof of Delivery
Please abstain from taking any pictures of customers' faces or the interior of their houses.
Kindly follow a step-by-step guide to provide your proof of delivery on the Lalamove Application
A small pop-up will appear on the top-right corner to indicate that you will need to submit proof of delivery upon order completion
Click either the two options to upload your proof of delivery
Upload your photo that you have taken from your camera
It is probably because the POD feature wan not on from the User perspective when placing an order
For users: Kindly turn on the POD feature in your Settings
