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  • Frequently Asked Questions

    How can we help you ?

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    What can Lalamove deliver?

    We can transport all types of goods, from documents to bulky furniture or commercial goods. Please visit our blog to get a list of suggested Lalamove-able items

    How much does Lalamove charge?

    Please visit our pricing page for a full breakdown of the costs

    Where does Lalamove deliver to?

    Lalamove delivers to anywhere within Klang Valley.

    When can Lalamove deliver?

    Lalamove specialises in express delivery service, whether it is same-day or scheduled courier. Set your delivery timeframe in the app with your preferred time slot.

    Does Lalamove deliver large or odd-sized items?

    Yes, we do! Lalamove has 6 types of vehicles - motorcycle, car, van, 4 x 4, 1-ton lorry and 3-ton lorry to fit your various delivery needs. Select the right vehicle based on your delivery item(s).

    What is Buy4U?

    More than just a regular delivery service, our drivers can shop on your behalf. Select the "Buy4U" option in the app and put in your shopping request in the notes.

    How can I use Lalamove for business?

    You can sign-up as our corporate account! Please contact business.kl@lalamove.com or visit our business portal for further assistance.

    Can I get e-receipts for my orders?

    Activate the "e-receipts" function in the app. The e-receipt will be sent to your registered email address once the order is completed. Don't want to receive e-receipts? Deactivate the function by clicking 'Edit Profile' and toggle the e-receipt option.

    How do I make payment?

    i. Self payment: You can choose to either pay by cash or through your e-wallet in Lalamove app.

    ii. Paid by your recipient: You may inform the driver to collect delivery fees from the recipient in the notes before confirming your order.

    Where can I get Lalamove promo codes?

    Please take a look at our "Notifications" section in the app to keep track of any seasonal promotions from Lalamove and our partners.

    What should I do if I encounter fraud deliveries or if my parcels get lost or damaged?

    Please contact our customer service at 03-7688 6555 (daily operational hours: 8:00am - 10:00pm) for immediate assistance.

    Do Lalamove deliveries come with insurance coverage?

    Yes, we provide optional insurance coverage for your deliveries. Please visit our insurance coverage page for more details on our insurance panel's policy.

    If you choose not to subscribe to our insurance panel's policy, you are still entitled to our complimentary insurance coverage of up to RM100 for regular users and RM200 for corporate clients, provided that you provide evidence for the claim that fulfils our criteria.