FAQ

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General
1. Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes with fast and convenient delivery. We’ll scale to your needs according to slow and peak periods. This way, you’ll save more during the quiet seasons, and fulfil more orders during the busy ones!

Get in touch with us today. Our sales team is excited to hear from you! 

General
2. What are the requirements to sign up for a Lalamove corporate account?

There are no requirements. As long as you run a business and you’re looking for business delivery solutions, you’re more than qualified!

General
3. How can Lalamove boost my delivery and business?

Reduce operational costs:

Avoid the costly expenditure of running an in-house fleet. With Lalamove, you don’t need to commit to the financial commitments of vehicle maintenance, fuel, insurance, and drivers’ paychecks. Use our delivery service only when you have to, and enjoy greater savings while doing so.

Save more with multi-stop!

Deliver to 20 addresses in a single trip. Our multi-stop service will reward you with greater savings, not just financially, but time as well! 

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7.

Business Account
4. Why should I sign up for a corporate account?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! 

Corporate clients also receive free account management service, support from the sales team, and prioritised access to customer service.

Business Account
5. How do I sign up as a corporate client?

Be our corporate client by signing up for a corporate account. Sign up today!

Business Account
6. How can my team stay coordinated when using Lalamove delivery?

Multiple users can be tagged under one corporate account, keeping everyone on the same page. 

Business Account
7. Can Lalamove handle large volumes of orders?

Yes, we’ll handle your bulk delivery! Our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Business Account
8. Does Lalamove support my industry?

Yes! Our clients come from a variety of industries, from F&B and eCommerce to retail and furniture. With our refrigerated lorries, we serve cold chain clients as well! No matter your goods, we will deliver for you!

Business Account
9. Will order receipts be issued? How will they be issued?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Making an order
10. Will I receive an update when my recipient receives the delivery?

Yes! Our e-signature feature is a proof of delivery, allowing you to know immediately when your recipient has received your items.

Making an order
11. Is there a way to keep track of my goods during transit?

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real-time and get instant notification when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival. 

Making an order
12. What happens if my goods are damaged during transit?

We’re sorry if your delivery didn’t go the way you expected. Please furnish our Customer Service with a proof of damage. If your case fulfills our damage claim criteria, we’ll reimburse RM400 to your Lalamove wallet.

Making an order
13. Is there anything that Lalamove can’t deliver?

Unfortunately, we don’t deliver passengers or pets. We don’t deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
14. How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Payment
15. What are the payment methods for Lalamove delivery services?

We accept cash and credit. However, once you’ve signed up for a Lalamove corporate account, we’ll furnish you with a monthly statement at the end of every month that tracks all your credit payments.

Payment
16. Is COD available?

We don’t provide COD services.

Driver Account
How to reset my password?

To reset your password, go to "Settings" and click "Logout". At the login page, click "Forgot Password". After you've confirmed your phone number, you'll receive a 4-digit pin via SMS. Use this pin number to update your password.

Driver Account
How do I register as a Lalamove Delivery partner?

To get started, just click on the form on top of this page or click here. Fill in your details and you will be required to follow our Virtual Training. For account activation purposes, you must pass our Virtual Training. The minimum score to pass the training is 28, and you’ll have 3 attempts at it. If you fail in all 3 attempts, you’ll need to contact our Driver Operation Admin at 011-25387688 or 017-2617688 to assist you with your application.

Driver Account
What type of license(s) do I need to have to be a Lalamove delivery partner?

For motorcycles, cars and 4x4, the minimum requirement is the P driving license. For vans and lorries, you need to have a GDL license on top of your driving license. We won’t accept drivers with an L license or an expired license.

Driver Account
How do I update the details of my vehicle?

To update your vehicle’s details, please fill in this form and attach a picture of your vehicle’s front or rear view. We'll take two working days to update these details in your profile.

Driver Account
How do I update my bank information?

Go to the “My Wallet” tab and then click on the “Bank Info” in the Lalamove Driver App. You may update your bank information there.

Driver Account
How do I update my mobile number?

You can reach out to Driver Ops via call or Whatsapp at 017-8009518. You can also visit us at Lalamove Driver Centre @ The Earth, Bukit Jalil to update your mobile number.

Driver Account
How do I join the driver training?

If you haven’t scheduled the training, click “Schedule Now” in the Lalamove Driver App and select between Bukit Jalil (live training) or Online (virtual training). If you prefer live training, pick a date and time to attend the training.

However, due to current restrictions with the MCO, we’re not organising in-house training at Lalamove Driver Center.

If you select Virtual Training, you’ll receive an SMS with the link to launch the online training at your convenience. For account activation purposes, you must pass our Virtual Training. The minimum score to pass the training is 28, and you’ll have 3 attempts at it. If you fail in all 3 attempts, you’ll need to contact our Driver Operation Admin at 011-25387688 or 017-2617688 to assist you with your application.

Driver Account
How do I deactivate my Lalamove driver account?

We’ll be sad to see you go. But if you’ve decided to close your driver account, please fill in this form and click “Submit”.


 

Orders
How are the prices determined?

Prices are determined via the distance from pickup point to drop off point and via the vehicle type. For more information, you can check the “Rates” tab in the Driver app. 

Orders
Can I accept multiple orders?

You can’t accept back-to-back on demand jobs but you can accept multiple scheduled jobs. Please ensure that your scheduled jobs are not clashing with one another.

Orders
What delivery information is visible to me?

Once you’ve accepted the order, you’ll be able to see the customer’s delivery address and contact number.

Orders
How do I contact the customer?

Swipe over the “Slide to take order” button to accept the order. You can view the phone number of the customer by clicking on the phone icon. If you click on the icon, your phone will automatically place a call to the customer. You can also reach out to the customer via text in the app.

Orders
How do I cancel my order?

You’re only allowed to cancel the job with a valid reason. If your reason is not acceptable, we’ll suspend your account for two days. To cancel an order, you must contact our Customer Service team with our “Live Chat” function.

Orders
What do I do if the item is not ready for collection?

You must contact our Customer Service team with our “Live Chat” function.

Orders
What should I do if the recipient is not ready to receive the delivery?

You must contact our Customer Service team with our “Live Chat” function.

Orders
Why am I unable to receive orders?

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue persists, please contact our Driver Operations team.

Orders
How do I check my history of jobs?

Click on ”Records” and filter the status of the jobs that you’re looking for; i.e. Ongoing, Picked-Up, Completed or Cancelled.

Lalamove Wallet
How do I top-up my Lalamove wallet?

Click on “My Wallet” and “Top-Up”. Pick a top-up amount and click “Top Up Now”. Click on “Online Payment”. Fill in your bank details, email address and phone number to proceed with the top-up. 

Lalamove Wallet
How do I withdraw money from my Lalamove wallet?

Click on “My Wallet” and “Bank Info”. Fill in your bank account number, full name and bank name and click “Save”. A message will prompt you to fill in your Lalamove password, NOT your bank password. Click “Confirm”. 

Once you’ve saved your bank details, click on “My Wallet” and “Cash-Out”. Enter your withdrawal amount and click “Confirm”. The money will be transferred to your bank account accordingly.

Lalamove Wallet
How long does it take before I can receive the money in my bank account?

If you click “Cash-Out” from Monday to Wednesday, the money will reflect in your bank account on Thursday night/Friday morning. If you click “Cash-Out” from Thursday to Sunday, the money will reflect in your bank account on Monday night/Tuesday morning. On average, the process will take three working days.

Incentives
Am I eligible for any bonus/incentive if I fulfil the requirements?

Yes, incentives are offered in "Missions" from time to time.

Incentives
Are there any other incentive programs?

Yes, there is! We have a sticker program for all vehicles (except for motorbikes). We’ll pay you RM100/month if you stick the Lalamove stickers on your vehicle. This is a passive income since you’re not required to perform any delivery jobs.

As long as your vehicle has the sticker, we’ll pay you. If you’re interested in our sticker program, please fill in this form. We’ll contact you to arrange an appointment to install the stickers.

Incentives
Will the sticker compromise my vehicle’s paint job?

Our stickers use paint-friendly adhesive. The chances of your vehicle’s paint job getting damaged are close to zero. In the event where you want to remove the Lalamove sticker, you can do so by bringing your vehicle to our office.

Incentives
How do I purchase the Lalabag and Lalajacket?

You have to visit us at Lalamove Driver Centre, Bukit Jalil to purchase the Lalabag and Lalajacket. We only accept payment via online bank transfer.

Rating
How do I check my current rating?

Go to “Profile” and click on “Rating” to view your average rating. Improve your rating by requesting the customer to reward you with a 5-star rating if the customer is happy with your service.

Rating
How do I become a favourite delivery partner for my customers?

It’s quite simple. Just do your best to give an unforgettable and excellent delivery experience for your customers. In due time, you’ll have plenty of “Fans” who have elected you as their favourite delivery partner!

Rating
How do I rate my customers?

After the order is completed, go to the “Records” tab. You can rate your customer based on their respective order detail.

General
What is Lalamove?

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, we connect users and Lalamove delivery partners to provide faster and simpler deliveries! 

General
Where does Lalamove deliver to?

We’ll deliver anything within the greater Klang Valley. We also cover parts of Penang and Johor. Need to deliver further? Use our 4 x 4 trucks, vans and lorries to deliver from Klang Valley to other states within West Malaysia.

General
When can Lalamove deliver?

We operate around the clock, 7 days a week. Just launch our app anytime to request an on-demand or scheduled delivery.

Making an order
Can I track my order?

Yes, you’ll be able to track your delivery order in real-time. You can even send the tracking information to your recipient. That means no more guesswork on the estimated time of delivery for you and your recipient.

Making an order
Can I get e-receipts on my orders?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt after an order is completed. 

Don’t need e-receipts? You can simply deactivate it in “Settings”.

Making an order
Does Lalamove deliver large, bulky or odd-sized items?

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Making an order
Is there anything that Lalamove can’t deliver?

Unfortunately, we don’t deliver passengers or pets. We don’t deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

 

Other than that, we deliver almost everything else!

Making an order
How much earlier in advance must an order be placed?

Take it easy knowing that you can schedule a delivery order up to 30 days in advance.

Making an order
What happens if items get damaged during transit?

We’re sorry if your delivery didn’t go the way you expected. Please furnish our Customer Service with a proof of damage. If your case fulfills our damage claim criteria, we’ll reimburse RM100 to your Lalamove wallet.

Making an order
I’m too busy, can Lalamove help me shop for goods and deliver them?

Yes, we can with the Buy4U service. Buy4U service is offered with our motorcycle and car delivery service. For more details, please read this guide on our Buy4U service.

Making an order
Is it possible to cancel my order? Are there any penalty fees?

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, the base fare of the order will be chargeable.

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Please click here for more details on our pricing structure. 

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Ready To Deliver?

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