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裝修/工程/建材行業專用 WhatsApp落單熱線 條款及細則
1. 服務定義
本服務中「服務使用者」指透過Lalamove平台（下稱「平台」）使用「專用WhatsApp落單熱線」（下稱「本服務」）之用戶，用於透過WhatsApp落單並以現金支付之訂單。平台僅作為提供落單服務之角色，不參與實際運輸或搬運過程。
 
2. 服務時間
本服務之WhatsApp熱線服務時段為星期一至星期五（公眾假期除外），上午9:00至下午6:00。於服務時段外發送的訊息將不會被處理。
 
3. 服務範圍
本服務僅接受文字訊息落單，語音訊息將不會被回覆。所有非落單相關查詢（如服務詳情、收費問題等）將不會透過本熱線處理，用戶需致電37013701查詢。
 
5. 支付方式
本服務僅接受現金支付訂單，其他支付方式（如信用卡、電子支付等）將不被處理。用戶需於落單時明確註明支付方式為現金，否則訂單將被視為無效。
 
6. 責任範圍聲明
服務使用者知悉並同意，使用本服務可能引致以下風險且須自行承擔：
  • 平台責任：平台不對任何司機夥伴的行為和/或疏忽負責，與運輸服務有關的任何責任均由司機夥伴承擔。
  • 用戶責任：用戶需確保落單資訊（如取貨地點、送貨地點、貨物描述等）準確無誤。如因用戶提供錯誤資訊而導致服務延誤或額外費用，相關責任由用戶自行承擔。
7. 適用條款及其修改
本條款與LALAMOVE 用戶條款及守則同樣適用於本服務。如LALAMOVE 用戶條款及守則與本條款之間存有任何詮釋差異或不一致，則以本條款為準。平台保留隨時修改本條款及LALAMOVE 用戶條款及守則之權利而不作另行通知，繼續使用本服務視為同意最新版本條款。
Industry-exclusive (Renovation/Construction/Building Materials) WhatsApp Order Hotline - Terms and Conditions
1. Our Service

Lalamove (the “Platform”) connects users who access or place cash orders (“Users”) through the Dedicated WhatsApp Order Hotline powered by WhatsApp (the “Service”) to logistics and/or delivery services provided by independent third-party delivery partners (“Delivery Partner”) The Platform acts solely as a provider of order matching Services and does not participate in the performance of transportation or  delivery processes.

2. Service Hours

The operation hours for the Service are Monday to Friday (excluding public holidays), from 9:00 AM to 6:00 PM (“Service Hours”). Messages sent outside of Service Hours will not be processed.

3. Service Scope

The Service only accepts text message orders; calls and/or voice messages will not be processed. All requests not related to order placement (including but not limited to inquiries related to service details, and order fees) will not be handled through this Service hotline. Users are required to call (852) 37013701 for any such inquiries.

4. Payment Method

The Service only accepts cash payment for orders. Other payment methods (such as credit cards, electronic payments, etc.) will not be processed. Users must specify that the order  shall be settled by cash in the order request; otherwise, the order will be considered invalid.

5. Liability Disclaimer

Users acknowledge and agree that the use of the Service may involve the following risks which they  shall be solely responsible for:

  • Platform Liability: The platform is not liable for any conduct, misconduct and/or negligence of driver partners; any loss or damages arising out of   the logistics and/or delivery services shall be  borne by the Delivery Partners.
  • User Responsibility: Users must ensure that order information (such as pickup location, delivery location, item description, etc.) is accurate. Any service delays, loss suffered, or additional costs accrued as a result of incorrect information provided by the Users shall be borne by the Users.


6. Applicable Terms and Modifications

Users shall be bound by the terms and conditions governing the use and access of this Service (these “Terms”) and the LALAMOVE User Terms Conditions. In case of any conflict between the LALAMOVE User Terms and Conditions and these Terms, the relevant clauses within these Terms shall prevail. The Platform reserves the right to modify these Terms and the LALAMOVE User Terms and Conditions at any time without prior notice. Continued use of this service is deemed acceptance of the latest version of the Terms.