We bet you’re familiar with our reliable and efficient delivery service, right?
The good news is:
It’s time to try our e-hailing service!
Lalamove users can now enjoy the convenience of quick and dependable rides at selected locations in Klang Valley.
To ensure a smooth and pleasant experience, here are some do’s and don’ts to keep in mind when riding with Lalamove.
What Should You Do
1. Plan Your Ride in Advance
While Lalamove is designed for convenience, it's always a good idea to plan your ride ahead of time.
Try to research your destinations beforehand so our drivers will drop you at the correct spots.
Whether you're cafe hopping or running errands, planning your ride carefully can help ensure that your Lalamove Ride journey becomes a smooth sailing one.
2. Communicate Clearly with Your Driver
Communication is key to a successful ride.
Use the in-app messaging feature to inform your driver of any special instructions or changes to your pick-up location.
3. Verify the Vehicle and Driver
For your safety, always verify the vehicle’s license plate number and the driver’s identity in the app before entering the car.
This ensures that you’re entering the correct vehicle and adds more security to your journey.
4. Be Respectful and Courteous
Treat your driver with respect and courtesy.
A friendly demeanour can make the ride more pleasant for both you and the driver.
Additionally, if you have any issues or concerns, address them politely. If you need any assistance, our team will be happy to assist you via the Live Chat feature in the app.
What You Shouldn’t Do
1. Don’t Make Last-Minute Changes
Avoid making last-minute changes to your pick-up or drop-off locations.
If changes are necessary, inform your driver as soon as possible. Sudden changes can disrupt the driver's schedule and cause delays.
Biar lambat, asal selamat, kan?
2. Don’t Leave Your Belongings Behind
Before exiting the vehicle, double-check to ensure you have all your belongings. Especially the valuable ones!
Leaving items behind can be inconvenient for you and the driver. Retrieving lost items can sometimes take time and effort, too!
3. Don’t Eat or Drink in the Vehicle Without Permission
Unless explicitly allowed by the driver, refrain from eating or drinking in the vehicle.
Spills and crumbs can make the car dirty and unpleasant for the next passenger.
If you must consume food or beverages, ask the driver for permission first.
Your keropok lekor and popia can wait!
4. Don’t Forget to Rate Your Ride
Providing feedback helps improve the service.
After your ride, take a moment to rate your experience and leave any constructive comments.
Positive feedback can reward good drivers, while constructive criticism can help address any issues.
Did you enjoy the ride? 5 stars!
A 5-Star Ride Experience With Lalamove
Riding with Lalamove can be a seamless and enjoyable experience if you follow these simple do’s and don’ts.
By planning, communicating clearly and showing respect, you can help ensure a safe and pleasant journey.
Have a safe ride ahead!
