Avoid Difficulties with Claims

Handing over the item despite discrepancies and not following the guidelines may lead to challenges when filing a claim if issues arise.

 

 

 

Tips to Secure Your Lalamove Deliveries

At Lalamove, your safety is our top priority. To protect you from potential scams and ensure your deliveries are secure, we’ve compiled essential steps to help safeguard every transaction:

 

 

TIP 1: VERIFY YOUR DRIVER'S DETAILS

Before releasing any items, confirm the driver’s profile picture, name, license plate, and contact number in the Lalamove app.
It is also advisable to confirm the identity of your driver by asking for their consent to present a valid ID.

 

 

What to Do if Driver or Vehicle Details Don’t Match:

1. Avoid handing over your items.
2. To report the issue, tap on the 3 dots in the upper right corner and select “Report Info Mismatch” to report the driver discrepancy.
3. Change your driver by tapping "Find a New Driver"

 

 

 

TIP 2: TAKE A PHOTO OF THE DRIVER WITH THE ITEM

Ask the driver if you can take a photo of them with the package before handing it over for prevention.

 

 

TIP 3: DOUBLE-CHECK DELIVERY DETAILS

Ensure delivery address and instructions are accurate by confirming details with your sender/recipient. 

 

 

TIP 4: SAVE IMPORTANT DETAILS

Take screenshots of the driver’s info, tracking updates, and communication history for easy reference.

 

 

Having Issues with Your Order?

If your delivery is delayed or appears to be missing, here’s how we can help:

1. Reach Out to Customer Support via In-App Live Chat Feature. If the driver doesn’t respond or the issue isn’t resolved, our customer service team is available for assistance via In-App Live Chat.

2. Prepare the documents and information needed to process your claims.  
a. Photo of the item before pickup
b. Official receipt of the item (or any proof of the amount) 
c. Screenshot of conversation with the driver
d. Screenshot of conversation with the sender/receiver

Remember to retain all communication records, as they may be useful for a smooth resolution.

 

 

 

 

Avoid Difficulties with Claims

Handing over the item despite discrepancies and not following the guidelines may lead to challenges when filing a claim if issues arise.

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We’re dedicated to providing you with safe and reliable delivery services. Our safety features are always available for you:

- Order Status Tracking (or GPS)
- Report Driver Mismatch
- Customer Service for discrepancies and order issues
- Driver Facial Recognition 

 

At Lalamove, we prioritize the security of our users and partner drivers with updated security measures. We continuously work to enhance these features to protect the communities we serve.

For any other concerns or issues that may need assistance, you may fill out THIS FORM.