FAQs

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General
1. How does Lalamove work? Do I have to work full-time?

Lalamove is an on-demand delivery app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

General
2. How much can I earn per week with Lalamove?

You can earn up to Rp 200.000* per week for two-wheeled vehicles and Rp 300.000-500.000* per week for four-wheeled vehicles.

*based on the orders you take  

General
3. What do I have to do during the registration process?

Requirements to become Lalamove drivers for two-wheeled vehicles:

  • Upload complete and valid documents on the apps
  • Take the online training
  • Pay a deposit of Rp 50.000

Requirements to become Lalamove drivers for four-wheeled vehicles:

  • Upload complete and valid documents on the apps
  • Take the online training
  • Pay a deposit of Rp 100.000
  • Willing to put a sticker on the vehicle
General
4. How many days would it take for me to start earning?

Your account will be verified 3x24 hours working days (Monday-Friday) after uploading the complete documents, participating in online training, and paying the deposit.

Vehicle
5. My vehicle isn’t listed here. How can I drive for Lalamove?
You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove. The vehicle types that can be registered are:
  • Motorcycles
  • MPV (3 rows)
  • Van
  • Pickup bak
  • Pickup box
  • Engkel box (CDE)
Vehicle
6. I own multiple vehicles. Can I attach them all to my driver profile?

You can only use one vehicle to deliver orders with Lalamove.

Vehicle
7. Can I deliver with Lalamove without owning a vehicle?

Specific for four-wheeled vehicles, we have partnered with a vehicle rental company that can offer rental at competitive rates. Read more here

Vehicle
8. Can I share the same vehicle with my friends with two separate accounts?

No, 1 account is only valid for 1 vehicle.

Documents
9. What information and documentation are required for registration?

Documents required for registration:

  • ID card
  • Driver’s license
  • Family ID
  • Emergency contact ID card
  • Certificate of Good Conduct (SKCK)
  • License plate that matches your vehicle registration (STNK)
  • Driver must have a CIMB Niaga mobile account to cash out
Documents
10. Will my documents be safe?

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

Training
11. I have scheduled my training but I am unable to attend. How do I reschedule?
  • Online training link can be accessed from Monday - Friday at 09:00 - 16:00 WIB
  • Offline training: if you cannot attend the training, you should contact our Customer Service to get the next training schedule.
Training
12. What is the difference between online training and in-person training?
Online training is done via education platform (typeform) and ended with a quiz. Driver who passed the minimum score will be processed for account verification.
Offline training: Drivers attend the training at Lalamove’s office.
Payment
13. Does Lalamove charge any fee to verify the account? If yes, how much?
There is a refundable security deposit to be placed in order to verify your Lalamove driver account:
 
Motorcycle Riders - Rp 50,000
Car, Van and Lorry drivers - Rp 100,000
 
For four wheel drivers, we will also need to paste Lalamove stickers on your vehicle before verifying your account.

 

Payment
14. Why do I need to make a deposit? Is the deposit money refundable?
The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care. 
 
The deposit is fully refundable upon closure of your Lalamove driver account, given that at least one order is completed.
Payment
15. Once verified, how do I cash out my payments?

Make sure your phone number registered in your Lalamove account matches with your CIMB Niaga Mobile Account number. Drivers can withdraw/cash out their wallet balance on the apps. After cashing out, the balance will enter your cellphone account within 1x24 hours (T&C applies).

General
What is Lalamove?

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across Greater Jakarta Area to deliver faster!

General
Where does Lalamove deliver to?

Lalamove delivers across Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi).

General
When can Lalamove deliver?

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in under 30 seconds*, on average.

Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

For questions about our delivery services, our customer service team operates from 07:00 - 22:00 every day, including national holidays.

*Terms and conditions applied

Making an order
Can I track my order?

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival. 

 

Making an order
Can I get e-receipts on my orders?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.

 

Making an order
Does Lalamove deliver large, bulky or odd-sized items?

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Making an order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Making an order
How much earlier in advance must an order be placed?

Lalamove takes away the stress of planning in advance. Deliver anytime you want, whenever you need! As well as on-demand deliveries you can also schedule a same-day or advance order up to 30 days away.

Making an order
What happens if items get damaged during transit?

Lalamove compensated customers for lost, stolen, or damaged goods during delivery.

You will get compensation with the following details:

Motorcycle: Rp 2.000.000

Car: Rp 2.000.000

Van: Rp 4.000.000

Pickup Bak: Rp 6.000.000

Pickup Box: Rp 6.000.000

Engkel Box; Rp 6.000.000

This coverage is available as an additional service whenever you need it at no additional cost. 

Read more about the terms and conditions of guaranteed delivery by Lalamove here

Making an order
I’m too busy, is Lalamove able to help me buy and deliver my items?

Yes, we can! With our purchase service, we’ll be glad to help you buy your item, given that the criteria below are fulfilled: 

  • The price of goods < Rp 300.000
  • Not more than 1 place
  • Not for buying items that are not allowed to be shipped
  • It is recommended that the shopping time should not take more than 30 minutes
Making an order
Is it possible to cancel my order? Are there any penalty fees?

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

 

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a more detailed pricing information here.

 

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

 

General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in Singapore with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfil more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are some features that can help boost my delivery and business?Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

General
Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

General
Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
Why should I join as a corporate member?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

Business Account
How do I sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
How can my team stay coordinated when using Lalamove delivery?

Multiple users can be tagged under one corporate account, keeping everyone on the same page.

Business Account
Can Lalamove handle large volumes of orders?

Yes, we’ll handle your bulk delivery! Our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly. 

Business Account
Does Lalamove support my industry?

Yes! Our clients come from a variety of industries, from F&B and eCommerce to retail and furniture. With our refrigerated lorries, we serve cold chain clients as well! No matter your goods, we will be able to deliver for you!

Business Account
Will order receipts be issued? How will they be issued?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements can be downloaded on Lalamove webapp.

Making an order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items.

Making an order
Is there a way to keep track of my goods during transit?

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Making an order
What happens if my goods are damaged during transit?

Lalamove compensated customers for lost, stolen, or damaged goods during delivery.

You will get compensation with the following details:

Motorcycle: Rp 2.000.000

Car: Rp 2.000.000

Van: Rp 4.000.000

Pickup Bak: Rp 6.000.000

Pickup Box: Rp 6.000.000

Engkel Box; Rp 6.000.000

This coverage is available as an additional service whenever you need it at no additional cost. 

Read more about the terms and conditions of guaranteed delivery by Lalamove here

Making an order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a more detailed pricing information here.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction!

Call Us
Contact Us

Please contact us at (021) 50106688 everyday at 09:00 - 18:00, or Live Chat service everyday at 07:00 - 22:00 by clicking on button below.

Live Chat

Ready to book a delivery now?

Download the app to start delivering with us.