FAQs

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General
How does Lalamove work? Can I join part time?

Lalamove is a platform that connects business owners or individuals with Lalamove partners. Because we use the concept of partnership cooperation, you are welcome to work fulltime or part time.

General
How much can I earn per week with Lalamove?

The amount of income per week will depend on the productivity level of each partner. However, we have prepared daily and weekly incentives so that you will be more productive and can get more income

General
What do I have to do during the registration process?

Requirements to become a Lalamove Partner for two-wheeled vehicles:

  • Take online training
  • Upload complete and valid documents on the application
  • Paying a deposit of IDR 50,000
Requirements to join Lalamove Partner for four-wheeled vehicles:
  • Take online training
  • Upload complete and valid documents on the application
  • Pay a deposit of IDR 100,000
  • Willing to put a sticker on the vehicle
General
How many days would it take for me to start earning?

If you are able to complete the registration process, online training, and deposit in one day, then 1 day later you can start working to get additional income

Vehicle
My vehicle isn’t listed here. How can I drive for Lalamove?

The types of vehicles that can be registered with Lalamove are:

  • Motorcycle
  • Sedan
  • MPV (3 lines / 7 seats)
  • Van or Blindvan
  • Pick up tub
  • Pick up box
  • Engkel box
Vehicle
I own multiple vehicles. Can I attach them all to my driver profile?

Unfortunately not. 1 Account only eligible for one vehicle

Vehicle
Can I deliver with Lalamove without owning a vehicle?

Unfortuntately not, at this time Lalamove has not provide vehicle rent for Partners

Vehicle
Can I share the same vehicle with my friends with two separate accounts?

It is not applicable. 1 accpunt attached to one specific vehicle only

Documents
What information and documentation are required for registration?

Documents required for registration:

  • ID card
  • Driver’s license (active)
  • Family ID
  • Emergency contact ID card
  • An active number plate that matches your STNK
  • Driver must have a CIMB Niaga mobile account or Bank BCA account to cash out
  • Tax Identity Number (NPWP) for optional
Documents
Will my documents be safe?

Yes, all partner personal information will not be shared without the partner's permission. Unless there is a request from the authorities (Police or Government Agencies) with an official letter of assignment

Training
How to take Lalamove Driver Partner training session?

Please take online training through the link provided in the Lalamove Driver Application, you can access the online training link at any time

Training
What is the difference between Online training and In-person training?
  • Online training: training is conducted online in an educational platform (typeform) and then ends with a quiz. Partners who pass the minimum score will be processed further to verify their accounts.
  • Offline training:Partners attend face-to-face training at the Lalamove office according to a predetermined schedule.
    (During the Covid-19 Pandemic, online training only applies)
Payment
Does Lalamove charge any fee to verify the account? If yes, how much?
Two-wheeled vehicle partner deposit of IDR 50,000. Four-wheeled vehicle partner deposit of IDR 100,000.
Payment
Why do I need to make a deposit? Is the deposit money refundable?
Deposits can be withdrawn when the Partner decides to leave Lalamove (resign) and there is no history of suspend while joining Lalamove
Payment
Once verified, how do I cash out my payments?

Make sure the cellphone number registered in your Lalamove account matches the No. CIMB Niaga Mobile Account. Partners can withdraw / cash out (withdraw) the wallet balance on the application. After cashing out, the balance will enter your cellphone account within 1 x 24 hours (T&C applies).

General
What is Lalamove?

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across Greater Jakarta Area to deliver faster!

Placing an Order
How to place an order?
    • Immediate order: Driver will pick up the delivery in 30 minutes
    • Scheduled order: You may select the pick up time which is from 30minutes up to 30 days

      Follow the steps to place an order:
      Input the address for pick up and drop off
      You may choose to make it as an immediate order or a scheduled order based on your needs

      If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 19 stops within the same order

  1. Select the vehicle type
    Evaluate the size of your delivery, and select the vehicle type your want.
    If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

  2. Select any additional service
    You may also request for add-on services (such as adding a thermal bag, Help Buy service etc) based on your needs
  3. Add in any reference and confirm the booking
    If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

    Once everything is good to go, just click on "Place order" and we will match you with a driver
Placing an Order
How to schedule an order?

To schedule an order, simply click on the the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick up time from 30 minutes after up to 30 days aways.

Placing an Order
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 19 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Placing an Order
How can my favourite driver pick up my order?

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first.

To do so, at "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Placing an Order
How to contact the driver?

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Placing an Order
How to check user and driver chat in the app?

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Placing an Order
How long will the driver take to arrive at the pickup location?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Placing an Order
How to check delivery status?

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Placing an Order
What are the delivery status?

Each status shows the status fo the delivery at real time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled


On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled

Placing an Order
How can the recipient get status updates of the delivery?

You may share the order with the recipient at the order page. Simply click on the the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

Placing an Order
I would like the driver to help me with loading or unloading the goods

In order for the driver to help load and unload the goods to the vehicles, you may make this request via the add on service.

The price for the moving service will be quoted by the driver.

Placing an Order
How to rate the driver?

We care about your delivery experience, after the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order page.

Placing an Order
How to change the driver rating?

If you would like to rate driver at a later time, simply just go back to the order page and click on the pencil icon next to the rating.

Placing an Order
How to get a digital signature proof for the order?

Simply go on to the settings page of the app and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt

Placing an Order
What is the maximum number of orders per day / week / month?

There is no maximum number of orders per day! You may place as many order as you want everyday!

Placing an Order
How to check the item photo that uploaded by driver in the app?

If you would like to check on the photos uploaded by the driver, click on the order. You will be able to see picture uploaded under the Drop Off location.

Order Edit & Cancelation
How to edit the order?

To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu.

You may edit the drop off location, recipient details, and add or remove stops. Price changes will be subject to location updates.

Order Edit & Cancelation
How to change the driver?

To change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

Order Edit & Cancelation
How to cancel the order?

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutues since the matched.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

Order Edit & Cancelation
Are there any cancellation fees?

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Fees and Payment Methods
What additional services require extra fees?

When selecting your vehicle, you will be able to see the additional serices you can request and the cost associated next to it.

Fees and Payment Methods
What are the delivery fees?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Fees and Payment Methods
What is a Peak Hours surcharge?

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surchage and it will be automatically reflected in your bill

Fees and Payment Methods
What are the payment methods?

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order: Cash or the Lalamove e-wallet

You may select your payment method at the order confirmation page

Fees and Payment Methods
How to use my Lalamove wallet?

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

Fees and Payment Methods
How to top up my Lalamove wallet?

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request

Fees and Payment Methods
How to change the payment method?

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Fees and Payment Methods
How to get e-receipts for the order?

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Fees and Payment Methods
I did not receive the e-receipt

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance

Fees and Payment Methods
I faced an issue with topping up the Wallet

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assit you in the verification and troubleshooting

Coupons & Promotion
How to use a Lalamove coupon or promo code?

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page

Order Issues
I cannot find a driver

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

Order Issues
I can't find my location on the map

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

Order Issues
I faced an issue with the ongoing delivery

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team.

Order Issues
My order is still not completed

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

Order Issues
I would like to file a complaint

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

Order Issues
My driver did not follow the suggested route on the map.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

Order Issues
What should I do if my driver is unresponsive

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

Order Issues
Why is my driver requesting for additional charges

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Profile & Account
I forgot my password

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password

Profile & Account
How to reset my password?

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

Profile & Account
How to update my mobile number?

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

Profile & Account
How to turn off app notifications?

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

Profile & Account
How to change the app language?

To change the app language, simply go to "Settings" and click on Language. You may change to the lanauge that is available for your region.

Profile & Account
How to register an account?

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may regsiter an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple acocunt by simplying clicking to the icon on the login page. You will then be directed to the registration procedurs

Profile & Account
How to deactivate my account?

Kindly reach out to our Live Chat agent for further assistance.

Goods & Size Limits
What are the goods Lalamove would not deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.

Other than that, we deliver almost everything else!

Goods & Size Limits
What are the size limits of delivery items?

The size limit varies depending on the vechile type you chose!

Please refer to the below for the size and weight limitation

General
What are the service coverage areas?

Lalamove delivers across Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi)
Bandung, and Surabaya

General
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

General
What are Lalamove's delivery hours?

Lalamove operates 24/7 to best serve your needs. We specialise in instant & scheduled courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

General
I would like the recipient to pay the order

Yes you may have the receipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

General
What is Lalamove's Customer Service's hours?

Our customer service time are as follows:
Live Chat
Monday - Sunday: 7am - 10pm
Call
Monday - Sunday: 9am - 6pm
Include public holidays

Order Issues
My delivery goods got damaged

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof for our further investigation. Please note that any complaints must be filed within 3 days after order creation, including public holidays or weekends with valid supporting proof, eg video, photos.

Without limiting the foregoing, to the fullest extent permitted by Applicable Law, in no event will Lalamove aggregate liability arising out of or in connection with these Terms or the Services rendered hereunder, whether in contract, tort (including negligence, product liability, or other theory), warranty, or otherwise, exceed the amount of three times the Charges of the order or maximum IDR 2,000,000 (whichever is less) or its equivalent amount in the applicable currency in your jurisdiction.

Please refer to our Terms & Condition for more information

General
How to place an order on the web application?

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

Order Issues
What happens when driver cannot drop-off?

Driver usually contacts recipient upon arrival to confirm drop-off, please pay attention to calls when driver is near.

If the driver is unable to drop-off, please contact driver to provide next steps. Should you need additional assistance, please contact our customer service team.

Fees and Payment Methods
Can I withdraw money from my Lalamove wallet?

All credits are pre-paid and are not exchangeable, returnable nor refundable once sold unless required by the Applicable Law or otherwise determined by Lalamove at its own discretion.

General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in Singapore with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfil more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are some features that can help boost my delivery and business?Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

General
Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

General
Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
How to sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
I would like to deliver a large volumes of orders

"Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly. "

Business Account
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 19 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Business Account
I would like the recipient to pay the order

Yes you may have the receipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

Business Account
How to issue order receipts?

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Business Account
I would like Lalamove to issue receipts and tax invoices on behalf of my company

Yes we may issue receipts and tax invoiced on behalf of your company, simply contact our Customer Service Team and our team member will be able to process it for you.

Making an order
What happens if my goods are damaged during transit?

Lalamove compensated customers for lost, stolen, or damaged goods during delivery.

You will get compensation with the following details:

Motorcycle: Rp 2.000.000

Car: Rp 2.000.000

Van: Rp 4.000.000

Pickup Bak: Rp 6.000.000

Pickup Box: Rp 6.000.000

Engkel Box; Rp 6.000.000

This coverage is available as an additional service whenever you need it at no additional cost. 

Making an order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a more detailed pricing information here.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction!

API Solutions
Which features are available for API integrations?

Our capabilities include: 

  • Quote delivery fees
  • Place order
  • Cancel order
  • Driver details & location 
  • Get order status (ASSIGNING_DRIVER, ON_GOING, etc)
  • Add Tips (known as “Priority Fee” in app)
  • Receive auto update of delivery status easily and promptly through Webhook
API Solutions
Can your API handle multi-stop orders?

Yes, customers can place multi-stop orders via API. Please note that the sequence in which you list the stops will be the routing the driver will take. Route optimization is yet to be available.

API Solutions
Will I be notified when there is an order status change via API?

Yes, our API is able to proactively provide status updates with Webhooks.

API Solutions
Is there someone I can reach out to for technical support?

We understand that your team may have questions while studying the documentation and also during integration. Feel free to contact us anytime at partner.support@lalamove.com for technical support and our API specialists will respond as soon as possible.

Business Account
How to connect my company system with Lalamove via API?

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7! Simply reach out to your Account Manager and we can work together on connecting the API with your company!

Business Account
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Business Account
Which industry does Lalamove support?

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Business Account
What are the features that help boost my business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 19 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
What are the size and weight limits of delivery items?

The size limit varies depending on the vechile type you chose!

Please refer to the below for the size and weight limitation

Business Account
Do you provide monthly statement?

Yes, once you’ve signed up for a Lalamove corporate account, we’ll furnish you with a monthly statement at the end of every month that tracks all your credit payments.

Business Account
Does Lalamove integrate with any E-commerce platform and offer an app/extension?

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Business Account
Which features are available for API integrations?

Our API features include:
1) Usable within Southeast Asia & Latin America
2) Seamless order placement from your backend system to ours
3) Place both point-to-point and multi-stop orders
4) Place orders immediately or schedule a pick-up time up to 30 days in advance
5) Instant quotation that shows the breakdown for the distance and delivery fees
6) Supports order cancellation
7) Obtain auto-update of delivery status easily and promptly through Webhook
8) ShareLink to share delivery status updates to 3rd party
9) Instant driver matching
10) Retrieve real-time driver location
11) Easy self-registration to use our API
12) Proof of delivery (POD)
13) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'

Business Account
Can your API handle multi-stop orders?

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Business Account
Will I be notified when there is an order status change via API?

Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly. Currently we notify you for 4 different events : When the order status changes ; When the wallet balance changes ; When the order amount is adjusted (eg. tips, fee adjustments) ; When the same order is re-submitted

Business Account
Is there someone I can reach out to for technical support?

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

Business Account
How to check delivery status?

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Business Account
How to add teammates to my business account?

Simply contact your account manager and they will be able to add your teammates to have access to the corporate account

Business Account
How can different teammates access all order records?

Multiple users can be tagged under one corporate account, keeping everyone on the same page with transparent access to information.

General
What is Lalamove Fleet Management?
Fleet Management is Lalamove’s new platform for fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.
General
How can I register?
Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the fleet owner to follow up on the next steps. Once the application is approved, the fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.
General
What are the requirements to join Lalamove Fleet?
Fleet Owners must have a minimum size of 5 vehicles and 5 drivers to register as Lalamove Fleet
 
Required Information:
  • Valid Name of Fleet Owner or Manager
  • Valid Local Phone Number of Fleet Owner or Manager
  • City of Operation
  • Type of Vehicles in the Fleet
  • Estimated Driver Count in the Fleet
  • Estimated Vehicle Count in the Fleet
Please note that other documents may be requested based on local market requirements
General
Do I Have To Register Individually For Each Driver Under My Fleet?
Yes. As each driver will have their own account in the Driver app, fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.
General
Do I still need to use other Lalamove app?
Yes. The Fleet Management portal works alongside the Lalamove Driver App
General
I am already a Lalamove driver, can I still join Fleet?
Existing Lalamove drivers can join a fleet but they will need to first be off-boarded before they are allowed to register as a fleet driver. Please contact Aji (+62 851-6317-2018) to proceed.
Vehicle Registration
How do I register my vehicles?
Fleet owners can register their vehicles in the portal. In Lalamove Fleet Management, vehicle registration is separate from driver management, meaning that you can register as many vehicles as you want even if the number is more than the available drivers.
Vehicle Registration
What are the benefits (or difference) of Lalamove Fleet?
Lalamove Fleet offers more functions and features tailored to fleet owner's operational needs:
  • Fleet vehicles can be registered without having a driver attached.
  • Fleet owners can view and manage both vehicles and drivers all in one place.
  • Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
  • Fleet owners will be able to have more visibility on their fleet operations
  • The fleet will be able to earn extra income by completing orders in the Lalamove Driver App.
Vehicle Registration
Can Vehicles Be Shared Between Drivers?
Vehicles registered under the fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, fleet owners can assign drivers another vehicle to avoid operational hiccups.
Vehicle Registration
What requirements do I need to provide to register my Vehicle?
Here is a list of relevant vehicle documents and photos that will be requested upon registration:
  • Vehicle Brand & Model
  • Vehicle License Plate Number
  • Manufacturing Year of Vehicle
  • Photos of Vehicle
Please note that other documents may be requested for verification purposes.
Vehicle Registration
I am stuck at vehicle registration, where can I get help?

If you have further questions, please contact us via Live Chat on app and webpage for a more detailed explanation

Invite a Driver
What happens after I create a new invite?
After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.
Invite a Driver
What is a vehicle type?
Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).
Invite a Driver
Can my driver drive multiple vehicle types?
At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shorty.
Driver Registration
What documents/ requirements do I need to provide to register my Driver?

Here is a list of relevant driver documents that will be requested upon the registration:
- ID Card (KTP)
- Driving license (SIM)
- Emergency Contact

Driver Registration
What can I do if I have reached the maximum fail allowed for virtual training?

Please reach out to us via Live Chat for more detailed info.

Driver Registration
What happens after I submit my application?
Our team at Lalamove will review each driver application and fleet owners will be notified on the results via SMS.
Pairing Driver to Vehicle
I have multiple vehicles in my Fleet. Can I change my vehicle and driver pair?
Yes. We understand that there can be many drivers and vehicles under a fleet. You can go to the Driver List on the Fleet portal and pair your drivers to the vehicles you want them assigned to (as long as they are under the same vehicle type).
Pairing Driver to Vehicle
How do I change my driver's vehicle?
When changing a driver's vehicle, first ensure that the driver appears as "off duty" in the Driver app, then they will appear on the Driver List in the Fleet portal as "off duty". From this, you can then pair or unpair drivers from vehicles, as long as they do not have an ongoing order.
Pairing Driver to Vehicle
What vehicles can my driver drive?
Each driver can be paired to any verified vehicles that are within their registered vehicle type.
For example, a driver who is registered and verified for a van will be able to see a list of vans in the "Select Vehicle List". Other types of verified vehicles (i.e. Trucks) will not appear in the list.
Pairing Driver to Vehicle
Why can't I remove a vehicle from my driver?
Drivers who have an ongoing order and/or are marked as "On Duty" cannot have their vehicles removed until they complete their order mark themselves as "Off Duty".
Pairing Driver to Vehicle
Why can't I see any vehicles available for assignment?
Only verified vehicles with that driver's vehicle type will appear in the pairing list. If your vehicles still appear in the "Pending" tab on Vehicle List, they are not ready for pairing.
Pairing Driver to Vehicle
How will my driver know when a vehicle has been changed?
As drivers will need to first mark themselves as "Off Duty" in the Driver app before any vehicle change can be updated, it is recommended to notify your drivers beforehand in order to ensure a smooth transition. A pop-up and push notification will soon be available in the Driver app where drivers will be notified every time a vehicle is assigned or removed, so that they are aware of the change.
Contact Us

Please contact us via Live Chat service every day at 07:00 - 22:00 by clicking on the button below.

Live Chat

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