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Sticker & Lalakit FAQs

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Sticker

Can I remove my sticker or request for sticker removal from Lalamove?

  1. Lalamove does not recommend delivery partners to remove stickers and does not offer sticker removal services to delivery partners.
  2. Delivery partners may not claim driver incentives if stickers are removed from vehicles.
  3. Lalamove is not responsible for and delivery partners may not claim any damages to vehicles incurred due to sticker removals.
  4. All delivery partners are required to sign a Waiver and Release of Liability upon carrying out sticker installation in Lalamove’s official sticker installation areas.

What do I need to bring for my sticker installation?

You only need to bring your vehicle.

How long will the sticker installation take?

It will take approximately 20 minutes but it may take longer if there is a queue.

How do i reschedule my sticker installation session?

You can come directly to our office for support.

How do I cancel my sticker installation session?

Please reach out 3 days in advance.

I already have a sticker installed. How do I get my benefits?

You will need to submit the photos of your vehicle with the stickers during the first week of every month to receive the monthly incentive of 300,000 VND.

Feel free to reach out to us at our office.

Sticker installation sessions are full. What can I do now?

Please contact our office to enquire about the next available sticker installation slot or you can choose another slot in the app.

What is address and opening hours of the sticker centers?

1. Ho Chi Minh:
- Opening hours: Mondays to Fridays (From 09:00 to 13:00 & 14:00 to 18:00), on Saturdays (From 09:00 to 13:00)
- Main branch: Floor 10th, Waseco Building, No. 10 Pho Quang Street, Ward 2, Tan Binh District, HCMC
- Hub Thu Duc: No. 8 Street no. 2 Residential area Van Phuc, Hiep Binh Phuoc Ward, Thu Duc City, HCMC
- Hub Tan Phu: No. 212 Kenh 19/5 Street, Tay Thanh Ward , Tan Phu District, HCMC
- Hub Binh Duong: Box 14B, Viet Sing Residential area, An Phu Ward, Thuan An City, Binh Duong
 
2. Hanoi:
- Opening hours: Mondays to Fridays (From 09:00 to 12:00 & 14:00 to 17:00)
- Main branch: Animation Studio Building | No. 7 Tran Phu, Dien Bien Ward, Ba Dinh District, Ha Noi
- Hub Thanh Tri: No 48-BT5, residential area Cau Buou, Tan Trieu Village, Thanh Tri District, Ha Noi
● Hotline: 0349132733
 - Hub Cau Giay:  No. 24, lane 20, Tran Kim Xuyen, Yen Hoa Ward, Cau Giay, Ha Noi
● Hotline: 0376.454.823
 
3. Hai Phong: 
- Opening hours: Mondays to Fridays (From 09:00 to 13:00 & 14:00 to 18:00), on Saturdays (From 09:00 to 13:00)
- No. 63 Le Thanh Tong Street, May To, Ngo Quyen, Hai Phong

Lalakit

What is Lalakit? Why should I buy them?

Lalamove offers a wide range of merchandise to its driver partners - to make their delivery experience easy and worldclass! Together, these items are referred to as lalakit! To purchase Lalakit item, checkout the latest offerings in your driver app in Lalakit module

How should I pay for the items?

You can pay for your items selected when you arrive at the pickup point. You can pay in cash or pay via hpay. (varies across markets)

My Lalabag is torn, can I exchange it for another one?

Please contact the customer support and they will be glad to assist you.

How should I use my Lalakit?

Use it as much as you can, especially taking orders!

How can I cancel/reschedule my pickup session?

Please contact the customer support at for arrangement.

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