Why is KYC Required? 

 Ang KYC ay "Know Your Customer" at isang prosesong kailangang kumpletuhin alinsunod sa regulasyon ng Bangko Sentral ng Pilipinas (BSP). 

May dalawang KYC na kailangan gawin para sa iyong Driver Account:
 
 A. KYC ng Cash Out Account (tulad ng GCash)
B. KYC ng Lalamove 
 

Why do I need to complete KYC? 

 Kailangan kumpletuhin ang KYC para siguraduhing ang iyong kinikita ay mapunta sa tamang nag mamay-ari ng account. 
 

Nagsisilbi itong:

1. Identity Check: Kinukumpirma na ang may hawak ng Driver Account ay ang totoong may ari base sa account enrollment.

2. Safe Payouts: Napoprotektahan ang kita kapag nag request ng cash out sa naka link na E-wallet tulad ng GCash, Maya at bank accounts.

3. Fraud Prevention: Maaring mapigilan ang fake accounts, identity theft, and illegal account selling.

4. Account Security: Nagsisilbing dagdag seguridad kapag kinailangang mag resolve ng complaints, investigations at iba pang concerns.

 

GCASH KYC Image

 Check Your KYC Status

 Find your current status and follow the next step.

 KYC status shown on wallet page 

 Kung walang nakasulat sa tabi ng Account Details, ibig sabihin ay updated at verified pa ang KYC ng iyong Lalamove Account. 

GCash KYC for New and Existing Drivers in the Lalamove App

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1. Cashout Tab
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2. Views data collection declaration.
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3. Uploads Gcash profile screenshot
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4. Fills in KYC information.
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5. Complete all mandatory fields.
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6. Confirm and submit.
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7. KYC form submitted for internal review.

Ano ang Gagawin Kung Na-reject ang Iyong KYC?

Kung na-reject ang iyong KYC submission, huwag mag-alala. Makakatanggap ka ng notification sa app para ma-update ang iyong impormasyon at maipasa itong muli. Sundin ang mga hakbang sa ibaba para makumpleto ang iyong verification. 

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1. Tab "Account Details"
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2. Option to resubmit or change another bank
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3. Resubmit KYC form
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4. Change to another cashout account
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5. Re-fill information required
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6. Confirm and submit
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7. KYC form submitted for internal review

For Existing Drivers Without an Approved GCash KYC

 GCash, No KYC Record 

Tab "Cashout" 

image (11)-2

 

 Views data Collection Declaration

image (12)

 

 Uploads GCash profile screenshot 

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 Fills in KYC Information 

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 Complete all mandatory fields 

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 Confirm and Submit 

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 KYC form submitted for internal review

image (17) 

Need Help?

If you're having trouble completing your GCash KYC or checking your verification status, contact Driver Support for assistance. 

 

Contact Us!

 

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