抗疫法寶 代買服務 Stay Home and use Help Buy Service

Lalamove幫您買
Let Lalamove Buy for You

Lalamove唔止送嘢拿拿聲,仲可以拿拿聲幫您買埋嘢,啱晒想留家抗疫嘅你!足不出戶就可以搵速遞專員購買所需用品送到手,運送距離更不受限制🛵💨

善用Lalamove代買服務,唔洗自己四圍撲:
🧻生活百貨、日用家品
🍲外賣、生鮮食材
🎂特別日子代買禮物蛋糕
💡任何貨品,買乜都送得
 
Lalamove help buy service is ideal for people who want to stay home and purchase essential goods. Our walkers & motor are always on call for cross district help buy delivery🛵💨
 
Let Lalamove buy for you and deliver to your door:
🧻Groceries, Home & Living Goods
🍲Takeaways, fresh foods
🎂Cakes & gifts for special occasion
💡We help to buy any items for you
 

如何使用代買服務?

HelpBuy ZH 1
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設定取貨點及目的地後,選擇「速度專員」、「步兵」或「電單車」服務,並於附加服務中點選「代買」
Help buy ZH 2
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揀選您需要司機代買的物品金額
Help Buy ZH 3
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落單時於備註中添加代買詳情,並選擇支付方式
Help Buy ZH_Step5
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訂單成功配對後,致電並透過即時通訊軟件向司機清楚說明「代買詳情」
代買詳情包括:購買地點/店舖名稱/物品資料及其數量/可接受之價格範圍
1
設定取貨點及目的地後,選擇「速度專員」、「步兵」或「電單車」服務,並於附加服務中點選「代買」
2
揀選您需要司機代買的物品金額
3
落單時於備註中添加代買詳情,並選擇支付方式
4
訂單成功配對後,致電並透過即時通訊軟件向司機清楚說明「代買詳情」
代買詳情包括:購買地點/店舖名稱/物品資料及其數量/可接受之價格範圍

How to use the Help Buy service?

help buy EN 1
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After setting pick-up point and destination to get instant price details, select Walker or Motorcycle, then choose Help Buy under Additional Services
help buy en 2
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Provide the price estimate for the goods you need to buy
help buy en 3
3
Add any additional notes that may help the driver with your order. Choose your payment method.
Help Buy ZH_Step5
4
Once matched with a driver, confirm the order details with them
On a call or through a message, customers are expected to confirm the Help Buy details with: Purchase location / the name of the shop / Product details and the confirmed or estimated amount / Acceptable price range
1
After setting pick-up point and destination to get instant price details, select Walker or Motorcycle, then choose Help Buy under Additional Services
2
Provide the price estimate for the goods you need to buy
3
Add any additional notes that may help the driver with your order. Choose your payment method.
4
Once matched with a driver, confirm the order details with them
On a call or through a message, customers are expected to confirm the Help Buy details with: Purchase location / the name of the shop / Product details and the confirmed or estimated amount / Acceptable price range

條款及細則 Terms & Conditions

 

在訪問或使用代買服務之前,請您仔細閱讀以下條款。以下條款適用於代買服務,並應被視為用户條款及守则的一部分。您訪問和使用代買服務即表示您同意受本協議條款和用户條款及守则的約束。

  1. 代買服務可使您安排運輸合作夥伴代您購買商品並送貨給您。通過我們的平台,您可以在訂單中向運輸合作夥伴提交附加要求購買您指定的物品。您確認,Lalamove僅在限定區域內為您提供代買服務。
  2. 您確認Lalamove自身並不進行代買服務,亦非代買者,所有此類代買服務均由運輸合作夥伴提供。您同意,對於您通過使用平台所獲取的由運輸合作夥伴為您提供的任何代買服務,Lalamove不對您承擔任何責任,條款中明確規定的情況除外
  3.   Lalamove不保證運輸合作夥伴的表現。您有責任確定運輸合作夥伴提供的代買服務是否符合您的期望。因代買服務產生的任何爭議均應在您與運輸合作夥伴之間解決。
  4. Lalamove對您與運輸合作夥伴之間的交易或關係或因之產生或與之相關的任何問題不承擔任何責任。Lalamove對您或任何第三方因運輸合作夥伴提供代買服務而遭受的任何損失或損害(包括物理損害、收入損失、人身傷害、經濟損害或損失,或任何其他損失或損害)不承擔任何責任。
  5. 您確認,在當地法律或法規限製或禁止您購買酒精或煙草產品的情形下,您不得使用或嘗試使用代買服務購買酒精或煙草產品(並且運輸合作夥伴有權拒絕爲此提供代買服務)。
  6. 您確認,您不得使用或試圖使用代買服務為電子錢包進行充值,或要求進行而任何類似的充值服務(並且運輸合作夥伴有權拒絕為此提供代買服務)。
  7. 您確認,您不得使用或試圖使用代買服務購買任何法律禁止的物品、危險或危險物品、易腐物質和放射性物質,(並且運輸合作夥伴有權拒絕為此提供代買服務)。
  8. 您保證您應遵守與代買物品有關的所有適用法律和法規,包括但不限於管轄物品運輸的法律、禁止運輸或裝運某些物品的法律、限製某些物品可以交付數量的法律和年齡限製。您應對運輸合作夥伴和Lalamove因您未能遵守適用的法律法規而遭受的任何損失或損害承擔責。
  9. 您確認運輸合作夥伴將按照您的指示代您購買您在訂單中指定的商品並將該商品運送到您指定的交付地點。您應提供您在訂單中指定商品的產品信息、數量和大概價格。如因您提供的信息與實際情況或事實不符而產生的額外費用,由您自行承擔。如果物品的實際總價值超過您在訂單中列明的總價值,運輸合作夥伴有權自行決定是否取消訂單。
  10. 您了解,運輸合作夥伴代您購買的商品價格不包含在訂單中所列的購買服務費中。您確認並同意,您有義務按照真實的購買發票或收據的實際價格向運輸合作夥伴支付所購買商品的費用。您理解並同意,如果運輸合作夥伴無法取得代買商品的真實收據或發票,其有權取消訂單。
  11. 您確認和理解,運輸合作夥伴僅從實體店面購買商品。您理解並同意,如果實體店面不是代買商品的實際收據/發票開具人,運輸合作夥伴有權取消訂單。
  12. 您確認運輸合作夥伴不負有包裝或包裝代買商品的責任與義務。對於因包裝不當或失敗而導致的任何損失或損害(包括物理損害、收入損失、人身傷害、經濟損害或損失,或任何其他損失或損害),運輸合作夥伴或Lalamove均不向您承擔負責。如果您對代買商品有其他特殊要求或要求額外包裝服務,請提前與運輸合作夥伴聯絡,運輸合作夥伴有權決定是否遵循您的要求提供額外包裝服務。如果運輸合作夥伴同意為你提供額外包裝,由此產生的額外包裝費用將完全由運輸合作夥伴決定並收取。
  13. 如果您在平台提交訂單時沒有選擇代買服務但要求運輸合作夥伴為你提供該服務,運輸合作夥伴將有權決定是否為你提供服務或要求您取消訂單。您確認,如果運輸合作夥伴決定為你提供訂單外的代買服務,則所有以上條款均適用。

 

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE PURCHASE SERVICE. These terms are applied to Purchase Service and shall be deemed a part of the Terms. Your access and use of the Purchase Service constitute your agreement to be bound by both the terms hereof and the Terms. 

  1. Purchase Service enables you to arrange and schedule the Delivery Partner to purchase goods on behalf of you and deliver to you. Through our Platform, you can submit an additional request in the order to a Delivery Partner for purchasing the items you specify. You acknowledge that Purchase Service will be provided in restricted areas by Lalamove.
  2. You acknowledge that Lalamove does not provide purchase services or function as a purchaser and that all such purchase services are provided by the Delivery Partner. You agree that Lalamove is not responsible or liable to you for any purchase service performed by the Delivery Partner through your use of the Platform other than as expressly set forth in the Terms.
  3. Lalamove does not guarantee the performance of the Delivery Partner. It is solely your responsibility to determine if the purchase service provided by a Delivery Partner meets your expectations. Any disputes arising from the purchase service is between you and the Delivery Partner.
  4. Lalamove shall not have any liability arising from or in relation to your transactions or relationship with the Delivery Partner. Lalamove is not responsible for any loss or damages (including physical damages, lost revenues, personal injuries, financial damages or losses, or any other loss or damage) suffered by you or any third party as a result of a Delivery Partner’s performance while providing the Purchase Service.
  5. You acknowledge that you shall not use or attempt to use the Purchase Service to buy (and Delivery Partners are entitled to refuse purchase of) alcohol or tobacco products if you are restricted or prohibited to purchasing alcohol or tobacco products by local law or regulations.
  6. You acknowledge that you shall not use or attempt to use the Purchase Service to (and Delivery Partners are entitled to refuse to) top up E-wallet or request any similar recharge service.
  7. You acknowledge that You shall not use or attempt to use the Purchase Service to buy (and Delivery Partners are entitled to refuse purchase of) any articles that are prohibited by law, dangerous or hazardous materials, perishable substances and radioactive material.
  8. You warranty that You shall comply with all applicable laws and regulations relating to items ordered, including without limitation those laws governing the transportation of items, prohibiting the transportation or shipment of certain items, restricting the amounts of certain items that can be delivered, and age restrictions. You are liable to the Delivery Partner and Lalamove for any loss or damages resulting from your failure to comply with the applicable regulations and laws.
  9. You acknowledge that Delivery Partner will be directed by your instructions to purchase the items you specify in the order and transport the items to your designated delivery location. You should provide the product information, amounts and approximate price of the items you specify in the order. Any extra costs arising from the difference between your provided information and the actual situation or facts involve shall be borne by you. The Delivery Partner may at its sole discretion cancel the order if the actual total value of the items exceeds the total value you specify in the delivery order. 
  10. You understand that the price of the items purchased by the Delivery Partner on behalf of you is not included in the purchase service fee set out in the order. You acknowledge and agree that you are obliged to pay the Delivery Partner for the items purchased in accordance with the actual price of the authentic purchase invoice or receipts. You understand and agree that the Delivery Partner is entitled to cancel the purchase order if no authentic receipt or invoice is provided. 
  11. You acknowledge and understand that the Delivery Partner shall purchase items from a physical storefront. You understand and agree that the Delivery Partner is entitled to cancel the purchase order if the physical storefront is not the actual issuer of the authentic receipt.
  12. You acknowledge that the Delivery Partner will not help wrap items or pack item purchased. Neither the Delivery Partner nor Lalamove is liable or responsible to you for any loss or damage (including physical damages, lost revenues, personal injuries, financial damages or losses, or any other loss or damage) arising from the inappropriateness or failure of packing. If you require extra protection for your items or other special requirement, please contact the Delivery Partner in advance and it is decided by the Delivery Partner on the provision of extra protections. If the Delivery Partner agrees to provide extra protections, the charge for extra protection is solely based on the Delivery Partner’s discretion.
  13. If you did not select Purchase Service on placing your order, it will be at the Delivery Partner’s discretion to either continue with the order or kindly ask you to cancel your order. You acknowledge that all the clauses set forth are applicable if the Delivery Partner decides to continue the order.